Kellblog
JULY 17, 2020
The other day I heard a startup executive say, “we will start to staff up sales — hiring reps beyond the original plan — once we start to see the pipeline to support it.” The comment made me think because, while ostensibly logical, it wouldn’t even occur to me to think of things in that way. That begs the interesting question of why.
Predictable Revenue
JULY 14, 2020
Should we re-establish growth and, if so, when and how fast? Driving revenue growth at your company and what to expect at each stage is quite measurable through a data-driven approach. The post Re-establishing growth: when to scale, and how fast? appeared first on Predictable Revenue.
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SaaStr
JULY 14, 2020
With SaaS sales, annual price or monthly price that’s billed annually? It is better for a very long time to let the customer buy how they are most comfortable buying. This removes friction from the sales process, leading to a higher and faster close rate. Let’s take a look at Zoom. Zoom is even crazier now of course, but Zoom was growing > 100% at $500m in ARR, in an already well-established space.
Baremetrics
JULY 15, 2020
What’s the first thing you do after a customer cancels their account? If you answered “send a cancellation survey to find out why”, you win! Unfortunately, a lot of SaaS and subscription companies either: Do nothing Send a generic “sorry to see you go” email Neither of those responses are helpful to you or your customers. When you send cancellation surveys, you get to learn why customers are churning, and you’re also giving your users an opportunity to voice their opinion.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
ChurnZero
JULY 17, 2020
This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . It is cheaper to keep a current relationship in place than to lose a client and have to secure a new one. Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. Fortifying relationships with existing clients can make your revenue-generating efforts more fruitful and can help boost your end goal.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
JULY 13, 2020
Q: What was your failed investment experience and where will you never invest funds again? Why? I’ve made about 30 material investments. More on them here. Most have been successful, but of course not all have and I’ve been reflecting on the ones that didn’t, because they still had attractive elements when I invested. My learnings: What Works — That You Might Think Wouldn’t Work: High employee/VP churn.
Chargebee
JULY 17, 2020
A Lannister always pays his debts. But not everyone is a Lannister.
Tom Tunguz
JULY 12, 2020
There’s a relatively new theory of how the government should manage the economy called Modern Monetary Theory. Over the weekend, I read a bit about it. With the impact of the COVID crisis, there are open questions about the best way forward. Should we continue managing the economy as we have since 1940 or change it? The US government has two primary economic goals: maximize employment and minimize inflation.
ProfitWell
JULY 16, 2020
Imagine no more awkward cold calls and instead letting customers sell your product for you. No need to dream it. All you need is to put a product-led growth strategy into play. Today on Recur Now, we're all about product-led growth and how you can make it work for your business. Listen wherever you get podcasts: The future is product-led. The traditional SaaS growth approach involves building a product and then hiring a sales team to sell that product.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
The Daily Egg
JULY 17, 2020
Leading agile project management teams can be challenging if you’re not using the right software to stay organized. Agile project management tools help you jump from daily scrums to your next sprint while providing your team with collaboration features to accomplish the common goal. In addition to collaboration features, the best agile project management software […].
SaaStr
JULY 11, 2020
Folks. DO YOUR 1-ON-1s. i know they arent always fun pic.twitter.com/Sb1BWxsWj3. — Jason ?BeKind? Lemkin ?? (@jasonlk) July 10, 2020. When I catch up with founders on the march from $1m to $10m in ARR, the number one topic has always shifted to recruiting. Where do i find a great VP of Sales, Marketing, Engineering, Product, Customer Success, etc.?
Tom Tunguz
JULY 16, 2020
I’ve been searching for a book that combined the history, the people, and the emotional roller coaster of US economics. Given all that’s happening, I wondered how events today compare to other times in US history. I’ve spoken to people who lived through stagflation when interest rates were 15%. In history classes at school, I read about the Great Depression and the Roaring 20s.
Intercom, Inc.
JULY 14, 2020
Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. But what does all this really mean, and how will it help us help our customers be more successful?
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
The Daily Egg
JULY 15, 2020
With more people working from home than ever before, video conferencing software has become necessary to run businesses effectively. Remote work is the future. But that doesn’t mean you can’t have face-to-face interactions with colleagues and employees. Video conferencing software makes this possible. For basic meetings to client presentations, team collaboration, and educational purposes, video […].
SaaStr
JULY 17, 2020
Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Our airlines are barely hanging on. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs. Even better than Q1’20.
Predictable Revenue
JULY 16, 2020
The importance of setting up an effective, hygienic email system that can be used to send volumes of emails to your market, so that your sales emails don't end up in the spam folder. The post Deliverability 101: Make sure your sales emails don’t end up in the Spam folder appeared first on Predictable Revenue.
Intercom, Inc.
JULY 14, 2020
As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations.
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The Daily Egg
JULY 14, 2020
Effective communication can make or break the success of your organization. This holds true for large enterprises to small businesses, startups, and everything in between. With remote work becoming the new normal, the ability to connect with employees and colleagues in various locations throughout the country has become more important than ever before.
SaaStr
JULY 15, 2020
Sales is hard. And not only is it hard, but you shouldn’t be closing every deal you are in. Why? Well, if you’re closing even deal you are, you’re not been invited to the deals where your product has competition. Where it has gaps. You aren’t being invited to where you’ll want to be to grow, if you magically close every deal you are in.
Neil Patel
JULY 14, 2020
If you want to outrank your competition, what do you do? First off, you need to keep track of everything they are doing. From their rankings to the content they are writing to even the links they are building and the keywords they are targeting, understanding what they are up to is key. And after you figure out their strategy, you need to write more content, build more links, and optimize your site.
Unbounce
JULY 15, 2020
There’s something special about attending an in-person conference or industry event. The adrenaline rush of going to pick up your nametag on the first day. The opening keynote that gets everyone in the room buzzing. The networking breaks where you awkwardly introduce yourself to strangers and mingle over tiny sandwiches. (OK, maybe that’s just me.).
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
The Daily Egg
JULY 13, 2020
Businesses today are faced with seemingly endless options for phone systems—from traditional landlines to VoIP phones, cloud solutions, on-premises deployment, and everything in between. The search can be challenging if you don’t know where to start. Fortunately, we’ve conducted extensive research to narrow down the top business phone solutions on the market.
SaaStr
JULY 14, 2020
SaaStr:Enterprise is almost here! Join 200+ CTOs, CIOs, CXOs, CDOs and more for networking, roundtables, 1-on-1s, and more. As well as incredible sessions with the top CEOs in SaaS, including the CEOs and CXOs of Box, Coupa, PagerDuty, Intuit, Adobe, Algolia, New Relic, Shopify and more!! But also tagging along are 200+ VCs. It’s a great digital event to quietly make a connection and maybe grab a term sheet or two.
FastSpring
JULY 14, 2020
Managing risk in affiliate programs has been a growing concern in the industry at large. Luckily, there are some actions you take! The techniques and actions described below can help you minimize the risk in your program, and help build a healthy program that is fair and clear for your affiliates. Control Recruitment. The most effective way to manage risk inside of an affiliate program is to stop it before it starts.
Unbounce
JULY 14, 2020
Ask and you shall receive, right? Not so much when it comes to your visitors’ email addresses. You likely don’t have to look further than your own inbox to see why—there’s no shortage of companies ready to flood you with their latest and greatest offers. Which means people are wiser to marketing tactics and, understandably, more discerning than ever about who they give their contact information out to.
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The Daily Egg
JULY 16, 2020
Business Intelligence software—or BI software—is a set of tools designed to make sense of large data sets. Companies across all industries are compiling massive amounts of data at scale. But that data is useless if you can’t use it to make crucial business decisions. BI software helps organizations collect, analyze, and monitor data. The software […].
SaaStr
JULY 16, 2020
Since Covid-19 we’ve spent more time on our digital assets in general, and on those for our partners and sponsors in particular. We’ve added sponsor inventory on our core newsletters (some of which weren’t sponsorable before) ? the Insider (15k/day) and the Daily+Weekly (80k a week). We’ve grown our YouTube views 50%. Our digital events have attracted almost 100,000 attendees already, and we’ve added sponsor workshops there.
Sales Hacker
JULY 17, 2020
Are you one of the millions of salespeople still searching for ways to overcome your phone fears and finally get over your call reluctance? Don’t worry. You’re not alone! In my 22 years in this industry, I’ve found that Telephobia is far more common than you think. Some of the best salespeople on the planet still have moments of fear when they reach for the phone.
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