Kellblog
JULY 17, 2020
The other day I heard a startup executive say, “we will start to staff up sales — hiring reps beyond the original plan — once we start to see the pipeline to support it.” The comment made me think because, while ostensibly logical, it wouldn’t even occur to me to think of things in that way. That begs the interesting question of why.
Predictable Revenue
JULY 14, 2020
Should we re-establish growth and, if so, when and how fast? Driving revenue growth at your company and what to expect at each stage is quite measurable through a data-driven approach. The post Re-establishing growth: when to scale, and how fast? appeared first on Predictable Revenue.
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SaaStr
JULY 14, 2020
With SaaS sales, annual price or monthly price that’s billed annually? It is better for a very long time to let the customer buy how they are most comfortable buying. This removes friction from the sales process, leading to a higher and faster close rate. Let’s take a look at Zoom. Zoom is even crazier now of course, but Zoom was growing > 100% at $500m in ARR, in an already well-established space.
Baremetrics
JULY 15, 2020
What’s the first thing you do after a customer cancels their account? If you answered “send a cancellation survey to find out why”, you win! Unfortunately, a lot of SaaS and subscription companies either: Do nothing Send a generic “sorry to see you go” email Neither of those responses are helpful to you or your customers. When you send cancellation surveys, you get to learn why customers are churning, and you’re also giving your users an opportunity to voice their opinion.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
ChurnZero
JULY 17, 2020
This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . It is cheaper to keep a current relationship in place than to lose a client and have to secure a new one. Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. Fortifying relationships with existing clients can make your revenue-generating efforts more fruitful and can help boost your end goal.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
JULY 13, 2020
Q: What was your failed investment experience and where will you never invest funds again? Why? I’ve made about 30 material investments. More on them here. Most have been successful, but of course not all have and I’ve been reflecting on the ones that didn’t, because they still had attractive elements when I invested. My learnings: What Works — That You Might Think Wouldn’t Work: High employee/VP churn.
Chargebee
JULY 17, 2020
A Lannister always pays his debts. But not everyone is a Lannister.
Tom Tunguz
JULY 12, 2020
There’s a relatively new theory of how the government should manage the economy called Modern Monetary Theory. Over the weekend, I read a bit about it. With the impact of the COVID crisis, there are open questions about the best way forward. Should we continue managing the economy as we have since 1940 or change it? The US government has two primary economic goals: maximize employment and minimize inflation.
ProfitWell
JULY 16, 2020
Imagine no more awkward cold calls and instead letting customers sell your product for you. No need to dream it. All you need is to put a product-led growth strategy into play. Today on Recur Now, we're all about product-led growth and how you can make it work for your business. Listen wherever you get podcasts: The future is product-led. The traditional SaaS growth approach involves building a product and then hiring a sales team to sell that product.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
JULY 11, 2020
Folks. DO YOUR 1-ON-1s. i know they arent always fun pic.twitter.com/Sb1BWxsWj3. — Jason ?BeKind? Lemkin ?? (@jasonlk) July 10, 2020. When I catch up with founders on the march from $1m to $10m in ARR, the number one topic has always shifted to recruiting. Where do i find a great VP of Sales, Marketing, Engineering, Product, Customer Success, etc.?
The Daily Egg
JULY 17, 2020
Leading agile project management teams can be challenging if you’re not using the right software to stay organized. Agile project management tools help you jump from daily scrums to your next sprint while providing your team with collaboration features to accomplish the common goal. In addition to collaboration features, the best agile project management software […].
Intercom, Inc.
JULY 14, 2020
Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. But what does all this really mean, and how will it help us help our customers be more successful?
Tom Tunguz
JULY 16, 2020
I’ve been searching for a book that combined the history, the people, and the emotional roller coaster of US economics. Given all that’s happening, I wondered how events today compare to other times in US history. I’ve spoken to people who lived through stagflation when interest rates were 15%. In history classes at school, I read about the Great Depression and the Roaring 20s.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
JULY 17, 2020
Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Our airlines are barely hanging on. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs. Even better than Q1’20.
The Daily Egg
JULY 15, 2020
With more people working from home than ever before, video conferencing software has become necessary to run businesses effectively. Remote work is the future. But that doesn’t mean you can’t have face-to-face interactions with colleagues and employees. Video conferencing software makes this possible. For basic meetings to client presentations, team collaboration, and educational purposes, video […].
Intercom, Inc.
JULY 14, 2020
As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations.
Predictable Revenue
JULY 16, 2020
The importance of setting up an effective, hygienic email system that can be used to send volumes of emails to your market, so that your sales emails don't end up in the spam folder. The post Deliverability 101: Make sure your sales emails don’t end up in the Spam folder appeared first on Predictable Revenue.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
JULY 14, 2020
SaaStr:Enterprise is almost here! Join 200+ CTOs, CIOs, CXOs, CDOs and more for networking, roundtables, 1-on-1s, and more. As well as incredible sessions with the top CEOs in SaaS, including the CEOs and CXOs of Box, Coupa, PagerDuty, Intuit, Adobe, Algolia, New Relic, Shopify and more!! But also tagging along are 200+ VCs. It’s a great digital event to quietly make a connection and maybe grab a term sheet or two.
The Daily Egg
JULY 14, 2020
Effective communication can make or break the success of your organization. This holds true for large enterprises to small businesses, startups, and everything in between. With remote work becoming the new normal, the ability to connect with employees and colleagues in various locations throughout the country has become more important than ever before.
Neil Patel
JULY 14, 2020
If you want to outrank your competition, what do you do? First off, you need to keep track of everything they are doing. From their rankings to the content they are writing to even the links they are building and the keywords they are targeting, understanding what they are up to is key. And after you figure out their strategy, you need to write more content, build more links, and optimize your site.
Unbounce
JULY 15, 2020
There’s something special about attending an in-person conference or industry event. The adrenaline rush of going to pick up your nametag on the first day. The opening keynote that gets everyone in the room buzzing. The networking breaks where you awkwardly introduce yourself to strangers and mingle over tiny sandwiches. (OK, maybe that’s just me.).
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
JULY 15, 2020
Sales is hard. And not only is it hard, but you shouldn’t be closing every deal you are in. Why? Well, if you’re closing even deal you are, you’re not been invited to the deals where your product has competition. Where it has gaps. You aren’t being invited to where you’ll want to be to grow, if you magically close every deal you are in.
The Daily Egg
JULY 13, 2020
Businesses today are faced with seemingly endless options for phone systems—from traditional landlines to VoIP phones, cloud solutions, on-premises deployment, and everything in between. The search can be challenging if you don’t know where to start. Fortunately, we’ve conducted extensive research to narrow down the top business phone solutions on the market.
Sixteen Ventures
JULY 17, 2020
Is 5% a good monthly SaaS Churn Rate? Read on to learn the answer… As a consultant to SaaS and Cloud providers that are looking to grow, I get asked what an acceptable SaaS churn rate is all the time. This article was originally written in 2013 and has been updated several times over the years. The lessons are accurate even in 2020. As I stated in 2013, the answer to “What is a good SaaS Churn rate,” was, “you want a churn rate to be ‘as low as possible.'” In
Unbounce
JULY 14, 2020
Ask and you shall receive, right? Not so much when it comes to your visitors’ email addresses. You likely don’t have to look further than your own inbox to see why—there’s no shortage of companies ready to flood you with their latest and greatest offers. Which means people are wiser to marketing tactics and, understandably, more discerning than ever about who they give their contact information out to.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
JULY 16, 2020
Since Covid-19 we’ve spent more time on our digital assets in general, and on those for our partners and sponsors in particular. We’ve added sponsor inventory on our core newsletters (some of which weren’t sponsorable before) ? the Insider (15k/day) and the Daily+Weekly (80k a week). We’ve grown our YouTube views 50%. Our digital events have attracted almost 100,000 attendees already, and we’ve added sponsor workshops there.
The Daily Egg
JULY 16, 2020
Business Intelligence software—or BI software—is a set of tools designed to make sense of large data sets. Companies across all industries are compiling massive amounts of data at scale. But that data is useless if you can’t use it to make crucial business decisions. BI software helps organizations collect, analyze, and monitor data. The software […].
FastSpring
JULY 14, 2020
Managing risk in affiliate programs has been a growing concern in the industry at large. Luckily, there are some actions you take! The techniques and actions described below can help you minimize the risk in your program, and help build a healthy program that is fair and clear for your affiliates. Control Recruitment. The most effective way to manage risk inside of an affiliate program is to stop it before it starts.
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