SaaStr

JANUARY 27, 2021

Advice is very context sensitive, so take this post with a grain of salt. But I thought I’d take a stab at the Top 10 Pieces of Classic SaaS Advice … that, in my experience at least, are usually Just Plain Wrong. Not always, but usually. The advice and thinking that leads you to make important mistakes there really is no need to make: “Ask VCs for Advice When You Want Money, Money When You Want Advice” I don’t know who started this, but they must be smarter and mo

Part-Time VPE 289

Part-Time VPE Sales Hiring Scale Sales Recruiting 289

Tom Tunguz

JANUARY 25, 2021

How important is uptime to your business? As more business moves online, an increasing number of companies have to answer than critical question. When products and services fail, customers can’t buy online or use their software, they churn, and the company suffers brand damage. Too much downtime can trigger clauses in software contracts for service level agreements (SLAs), which start cancellation conversations.

Software 354

Software Cloud Engineering Technology 354

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Churn 91

Churn Retention Underperforming Technical Team Technical Review 91

The Daily Egg

JANUARY 29, 2021

Trello is one of the most popular project management tools on the market today. It’s trusted by over one million teams worldwide, including industry leaders like Google, Squarespace, Pinterest, Costco, and Fender. Using simple Kanban-style boards, Trello allows teams of all sizes to manage various types of projects. Trello is arguably the most user-friendly project […].

Management 348

Management Marketing 348

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Payments

SaaStr

JANUARY 29, 2021

There’s an exercise I’ve been through with many founders that are just getting to Initial Traction, say $1m-$2m in ARR or so, sometimes less, where I map out their future hiring. They are often a bit shocked at how many people they are going to need to hire as they cross $10m ARR. Because SaaS requires so many functions beyond engineering, especially if it’s sales-driven … outbound, SDRs, inbound, field sales, marketing, customer success, support, more complex product ma

Sales Hiring 348

Sales Hiring Headcount Scale Engineering 348

Tom Tunguz

JANUARY 26, 2021

There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason. The valuation multiples on annual recurring revenue are the highest across startup categories. Ten years ago Startupland began to talk about valuing early and mid-stage startups on multiples.

SMB 274

SMB Startup Trends Subscription 274

The Daily Egg

JANUARY 26, 2021

Project management can often feel like a thankless job. From keeping track of elusive team members’ progress to endlessly ranting about budgets and schedules, it’s hard to be likable when the buck stops with you. However, the smiles and cheers at the project closing party make it all worth it. You want to be the […]. The post Project Management Certification: The Beginners Guide appeared first on The Daily Egg.

Management 340

Management 340

SaaStr

JANUARY 24, 2021

2021 will be the year SaaS sales evolves the most since the Appexchange ecosystem started to take off ~15 years ago, which spawned the entire notion of a true sales app stack. What’s the change? The permanent move to distributed sales teams. Almost every SaaS VP of Sales and CRO I’ve talked to in the past few months isn’t going back. At first, they missed the “pit”, the floors of sales reps in San Francisco, in Atlanta, in Phoenix, in Portland, etc.

Sales Recruiting 346

Sales Recruiting Scale Technical Review Sales 346

Predictable Revenue

JANUARY 28, 2021

Dirk Van Reenen is here to talk more about the importance of finding the right people and keeping the team motivated. The post How to Build a Top-Performing Inside Sales Team From Scratch appeared first on Predictable Revenue.

Sales 243

Sales Revenue 243

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Payment Solutions

Tom Tunguz

JANUARY 24, 2021

How do you measure how much information a statement contains? The short answer is surprise. If you live in Los Angeles and I told you the weather tomorrow would be sunny, you would receive no information from me. It’s sunny there every day. But if I told you Salesforce intends to buy Uber to ferry salespeople to their prospects, that would be interesting!

Education 222

Education Engineering Software Revenue 222

The Daily Egg

JANUARY 27, 2021

Organizations seem to have finally woken up to project management’s crucial role in closing projects successfully. Project managers are in high demand in virtually all industries, and the career trajectory is looking great for the coming decades. What does project management entail? What do I need to become a project manager? Does this career pay […].

Management 333

Management 333

SaaStr

JANUARY 23, 2021

A little while back, I gave a great SaaS Founder CEO a Gift. A real gift. This founder CEO was at about $1m in ARR, doing well, but with only a smidge of angel funding and limited resources. And I gave him an insanely great VP of Sales candidate. An amazing fit for his company, his target ACV, his lead velocity and structure. And let’s be clear: the CEO was incredibly lucky to get this candidate.

VP of Engineering 345

VP of Engineering Sales Hiring Scale Engineering 345

Intercom, Inc.

JANUARY 27, 2021

Built to help brands connect with their customers in more meaningful ways, Typeform is an interactive survey platform with a vision to create a world of more personal business relationships. Focused on realizing that vision by empowering and supporting their customers is Christine Werner, Typeform’s Senior Director of Customer Success. This is the fifth in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.

Customer Success 165

Customer Success Machine Learning Artificial Intelligence Branding 165

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Trint

JANUARY 28, 2021

When it comes to data protection, today’s businesses have their work cut out for them in building trust with clients, customers and employees. With data privacy legislation growing more prevalent on a global scale, people are becoming more privacy aware and naturally more protective over their data. With the numerous high-profile data leaks and security breaches that have put the sensitive data of millions of people into the hands of criminals, the public has its reasons to be wary when it comes

Outsourcing Services 130

Outsourcing Services Data Artificial Intelligence Scale 130

The Daily Egg

JANUARY 25, 2021

Need to record phone calls for business purposes? Call recording software is the solution. But call recording software comes in all different shapes and sizes. From smartphone apps to all-in-one contact centers, there are dozens of options to choose from. We’ve researched, tested, and reviewed the best call recording solutions on the market today. The […].

Software Review 309

Software Review Software Marketing Business 309

SaaStr

JANUARY 24, 2021

“My CEO Told Me To Stop Selling So Much” Recently, I met with a sales leader I’ve known for years, and he told me The Most Curious Story. His SaaS CEO asked him to stop selling so much. Slow down. You are doing too good of a job, the CEO said. We can’t afford it. Now … how could this be? Well, it does make sense, when you understand the scenario, a combination of two things: First, this SaaS company has a mix of freemium customers and sales-driven customers (wit

Scale 337

Scale Sales Hiring Scaling Construction 337

FastSpring

JANUARY 26, 2021

If you run a small business, nothing beats the convenience and simplicity of a service like PayPal. One click of a button on a shopping cart page and a purchase is made. This is great for your customer and you. But this convenience is somewhat deprecated when you look at your PayPal account and see a significant problem: fees. “How much does PayPal charge?

PayPal 147

PayPal Payment Methods Payment Solutions Merchant Services 147

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Trint

JANUARY 26, 2021

Pull together all your time-coded quotes and key moments to keep workflows moving, whether you're laying out ideas, drafting and scripting or cutting videos. Tell your Story, faster. Download the guide on how to create a Story.

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The Daily Egg

JANUARY 23, 2021

Gone are the days of signing documents with a pen on paper. No more printing, scanning, faxing, or mailing physical paperwork for signatures, either. Electronic signature software has changed the way businesses operate. These tools eliminate the need for in-person appointments and other complexities associated with traditional ways of signing paperwork.

Software Review 315

Software Review Software Business 315

SaaStr

JANUARY 27, 2021

We’ve talked a ton on SaaStr over the years on how to make sure your VP of Sales and top hires really work out. That they are the right ones. We can pretty much summarize a lot of it into the following: Your VP of Sales should have lots of experience selling at your average ACV. A great VP of Sales that has mainly sold $100k deals just isn’t going to make it at a $5k ACV start-up … no matter how strong they otherwise are.

Sales Recruiting 328

Sales Recruiting Sales Hiring Scale Sales 328

Unbounce

JANUARY 26, 2021

Marketers, how do you solve a problem like Maria? In our profession, the hills are very much alive with the sound of conversion opportunities, but at the end of the day, how do you catch a cloud and pin it down? With new trends and channels emerging every day—at this point we’re just waiting for Excel to release a Stories feature—it can be tough to keep your efforts fresh and effective.

Technical Review 145

Technical Review AI Search Education Pricing 145

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Trint

JANUARY 26, 2021

Keep up with ever growing content demands and up your content creation with Trint. Pull together all your key quotes from multiple transcripts into one place and keep work moving to onward workflows, including audio and video editing software. Tell your Story, faster. Download the guide on creating Stories in Trint.

Software 130

Software 130

The Daily Egg

JANUARY 24, 2021

Does your business need cash? Invoice factoring might be the solution. Many organizations are busy with work but still have cash flow problems. This is especially true for businesses that complete jobs on credit and have a slow receivables process. Invoice factoring can turn unpaid invoices into cash, which helps organizations maintain the cash flow […].

Payment Features 322

Payment Features Business 322

SaaStr

JANUARY 25, 2021

Early in my career, I was a bit skeptical of big analyst firms like Gartner. Was it all sort of some sort of game in enterprise software? But like many things, time goes on and I learned. Yes, sometimes a vendor recommendation from Gartner can seem a bit circular. But it doesn’t mean the analysis isn’t valuable. It’s especially valuable in terms of market sizing and trends, because they do the work.

SaaS 309

SaaS Enterprise Cloud Trends 309

Andreessen Horowitz

JANUARY 25, 2021

We embraced speaking directly to our audience — from the builders of the future to the tech-curious — right as the firm was started in 2009. It started out with blogging about why we invested in a founder/founding team. Initially, … The post Doubling Down on the Future appeared first on Andreessen Horowitz.

Investment 145

Investment 145

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Payment Solutions

Neil Patel

JANUARY 26, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. The future of ecommerce shines brighter than ever. E-retail sales account for 14.1% of all retail sales across the world. Statista has predicted that the above figure will grow and reach 22% in 2023. Despite global economic uncertainty, ecommerce continues to thrive and grow at a steady rate.

Payment Methods 145

Payment Methods Payment Services Payment Solutions Technical Advisors 145

The Daily Egg

JANUARY 28, 2021

Jira is one of the most powerful project management tools on the market today. It’s trusted by 65,000+ organizations worldwide, including innovative leaders like Cisco, Square, Spotify, eBay, and Airbnb. In addition to project management, Jira is also known for its bug tracking functionality. That’s one of the many reasons why this tool is popular […].

Innovation 209

Innovation Management Marketing 209

SaaStr

JANUARY 29, 2021

Having recently raised one, I’ve learned a lot: Jason Lemkin just raised a $70 million fund; here’s how he did it. In order to start a VC Firm you need a track record. If you haven’t already made some good investments — it’s going to be tough to start your own fund. Go work at a fund first and make some good investments there. Assuming you have at least a partial track record, then, there are two-and-a-half basic paths on how to start a venture capital firm. 1.

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Venture Capital Travel Compensation Investment 306