Chargebee

SEPTEMBER 28, 2020

“A culture is not a set of beliefs; it’s a set of actions.” –Bushido.

105

105

Zuora

SEPTEMBER 28, 2020

THE MOTLEY FOOL • BY ADAM LEVY The COVID-19 pandemic was a double whammy for the pay-TV industry. First, marketers pulled […]. The post 2 Big Reasons We’ll See Even More Streaming Services in 2021 appeared first on Zuora.

Marketing 52

Marketing Subscription Payment Features 52

Tom Tunguz

SEPTEMBER 30, 2020

I’ve been steadily progressing through the excellent books in the Stripe Press catalog. First, I read High Growth Handbook. Most recently, I read An Elegant Puzzle: Systems of Engineering Management by Will Larson. It’s the best book I’ve read on engineering management. Will has worked at Digg, Uber, Stripe, and is now at Calm and has seen many engineering teams endure and thrive through hypergrowth.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

The Daily Egg

SEPTEMBER 28, 2020

What if you could send a handful of emails on autopilot (without lifting a finger) and generate more than $40,000 in revenue without annoying your audience? That’s exactly what Yaro Starak does year after year. He created one automated workflow that segments his audience depending on their actions and level of interest. So, the right […]. The post Best Email Autoresponders appeared first on The Daily Egg.

Revenue 357

Revenue 357

Advertiser: ZoomInfo

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AI

SaaStr

OCTOBER 2, 2020

So it’s Q4. And the run up to the holidays and the end of the year is sometimes a time we quietly ask ourselves, after a few (or more) years in … Could Someone Do a Better Job as CEO? I did. I still do sometimes. It may seem as the years go by that the answer must be Yes, especially for first-time CEOs. After all, you haven’t done it before.

Scaling 354

Scaling SaaS Marketing Leadership 354

Tom Tunguz

SEPTEMBER 28, 2020

Recently, we welcomed Kimber Lancaster to Office Hours at Redpoint to discuss running successful virtual events. It was a fantastic session in which Kimbre surfaced counterintuitive insights about one of the most critical marketing channels of 2020. Below, I’ve summarized some of my notes from the session. First, there’s much more crossover between physical and virtual events than most people think.

Engagement 271

Engagement Communication Metrics Development 271

Intercom, Inc.

SEPTEMBER 30, 2020

Ian MacLean is the Global Head of Customer Care at Aircall , the cloud-based phone system for modern business. With a mission to bring value to voice, Ian’s team of customer care specialists focus on building strong, lasting relationships with their customers, going far beyond just offering a plug-in phone system. This is the first in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.

Customer Support 211

Customer Support Onboarding Cloud Customer Success 211

SaaStr

SEPTEMBER 30, 2020

A bit of Mary Poppins, when her work is done the wind will shift and she'll be off to the next place that needs her ??. Appreciate the moments you have with folks; especially if they or the combination of them together are truly special. It's never forever. [link]. — stacie frederick (@staciefrederick) September 29, 2020. Especially now that dozens of next-generation SaaS companies have IPO’d, you can start to see the turnover more viscerally than you can observe at quieter,

Sales Recruiting 352

Sales Recruiting Sales Hiring Scale Scaling 352

Neil Patel

OCTOBER 2, 2020

As the world’s largest e-commerce store , Amazon is a platform sellers can’t afford to ignore. But on a website selling over 12 million items , how do you help your products stand out from the crowd with Amazon SEO? It’s easier than it sounds. Why? Because Amazon isn’t just an e-commerce platform. It’s a search engine with its very own algorithm, A9.

Technical Review 145

Technical Review Branding Engineering Strategy 145

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

Payments

Unbounce

SEPTEMBER 29, 2020

LinkedIn has become a premium location for advertising, particularly if you’re looking to sell a B2B or SaaS product. The platform has more than 675 million users , which means your LinkedIn ads can reach as much as 12% of the world’s population. And what’s more, you’ll be getting your offer in front of a self-selected audience in a professional context—not 16-year-olds who wanna see their friends do the Toosie Slide.

Advertising 145

Advertising Healthcare Social Media Venture Capital 145

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SaaStr

OCTOBER 1, 2020

SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. In today’s B2B world, one thing so many companies struggle with time and time again is understanding how to grow their SaaS business — for real. Why is this? Understanding a SaaS Business: The usual suspects for confusion include….

Churn 309

Churn Retention Acquisition Benchmarks 309

Neil Patel

SEPTEMBER 29, 2020

Did you know TikTok has around 100 million monthly active users within the US? If you own a business, TikTok marketing can be a great channel for your brand, as there is relatively little competition on the platform. However, if you’re new to TikTok, you may not know how you can use it to market your company. Below we’ll explore how and why you should use TikTok as a marketing channel to take your business to the next level.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Artificial Intelligence

Sales Hacker

OCTOBER 2, 2020

What’s the difference between sales enablement and Sales Engagement? No, that’s not the setup for some obscure go-to-market joke. It’s the question that will help companies stand out as we put 2020 behind us. As sales leaders figure out how to do more with less, 9 out of 10 sales orgs consider a Sales Engagement Platform (SEP) critical to their team’s success.

Scale 139

Scale Engagement Sales Sales Enablement 139

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SaaStr

OCTOBER 1, 2020

Q: In SaaS B2B, how do you handle the situation where an enterprise customer wants to buy an unlimited use, site license? This can seem like a tough one in the early-ish days. A BigCo wants to write you a six-figure check, for a site-license. Sounds great in the early days. Then, in Year 2, you see it was a so-so deal as the usage exceeds expectations.

Sales Hiring 306

Sales Hiring B2B Enterprise Sales 306

Neil Patel

OCTOBER 1, 2020

A visitor hits your website and wants to talk to you. What does that person start searching for? Your Contact Us page. It’s a page on your site that pushes visitors from browser to buyer. Contact Us pages are among the most underutilized and misunderstood resources on the web today. Some companies don’t use them at all, and those that do have them often push these critical pages to the back burner during website revision projects.

Social Media 145

Social Media Sales Hiring Consulting Mobile 145

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Payment Solutions

Sales Hacker

OCTOBER 1, 2020

Webinars are one of the most lucrative sales and marketing strategies there is. In fact, they’re especially effective with high-ticket B2B sales. Teaching your audience something useful creates authority and trust , and if you’re willing to give upfront value by teaching something practical, the rewards can be massive for you. Even hosts running their first-ever webinar have generated over $2,100 in sales for a 1-hour webinar.

Sales 137

Sales Social Media B2B Engagement 137

Andreessen Horowitz

OCTOBER 1, 2020

Millennials and Gen Z have been hard-hit by the one-two punch of the 2008 and 2020 financial crises. That experience has radically shaped their approach to finances and their mindset around credit and debt. This episode explores how fintech founders … The post a16z Podcast: Fintech for Gen Z and Millennials appeared first on Andreessen Horowitz.

Finance 137

Finance Education Mobile 137

SaaStr

OCTOBER 1, 2020

It’s Q4 now … how are you doing on year-end stuff? Did you do all the performance reviews, I mean for real? I know you didn’t. At least, not for real. Did you get your routine salary adjustments done? I hope so. But I doubt you did this yet. Did you remember to really thank the folks on the team that just killed it this year? Of course you did.

Engineering 292

Engineering Management Customer Success Marketing 292

Neil Patel

SEPTEMBER 26, 2020

Creating great content is key to an SEO strategy. But if you neglect the technical side of how your content is delivered, then you are putting up unnecessary barriers for yourself. Technical SEO encompasses the “behind the scenes” elements of an SEO strategy that speaks directly to search algorithms. But there are quite a few things to optimize for when building out a technical SEO strategy.

Technical Advisors 145

Technical Advisors Consulting Underperforming Technical Team Mobile 145

Advertiser: ZoomInfo

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Revenue

Sales Hacker

SEPTEMBER 28, 2020

Nobody likes tension, right? If you’re a sales pro, you should. Tension is the seed of thought planted in your prospect’s brain that grows into the idea that their life would be better with your solution. Being able to create that tension is what separates the very best salespeople from the ordinary. So, let’s dig into how you can create tension and use it to build trust , engage your prospects, and drive action.

Engagement 134

Engagement Consulting Sales Management 134

Trint

OCTOBER 2, 2020

Getting the most out of video With video making up more than 80% of internet traffic , brands are getting lost in the crowd. Creating a video has never been easier, but how can producers ensure that once their beloved creation is released into the wild, it has the best chance of survival? That’s why it’s so important to think outside of pure video to ensure that you’re making the most of your content assets.

Trends 130

Trends Branding Software Marketing 130

SaaStr

SEPTEMBER 30, 2020

Q: Could you talk about your experience with the downside of entrepreneurship or startups? The “downside” of entrepreneurship is that it changes you. Not immediately, but some time around 24 months in: You will think about your start-up close to 24×7. You might only work 40 hours a week. You can’t work constantly. But in your quiet moments, on a run, in the shower … you’ll be thinking about your start-up.

Entrepreneurship 290

Entrepreneurship Startup Leadership 290

Neil Patel

SEPTEMBER 28, 2020

When you think about search engine optimization, there’s a good chance that Google is the only search engine that comes to mind. This assumption is a huge mistake, as the DuckDuckGo search engine has continued to gain in popularity with each passing year. Google is just a part of the SEO puzzle. If you are only focusing on what Google wants, you could be missing a large portion of the search market who use other search engines, like DuckDuckGo and Bing.

Engineering 144

Engineering User Experience Social Media Strategy 144

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Payment Solutions

SaaStock

SEPTEMBER 29, 2020

[…] in SaaS at conferences in Europe, North America, Latin America, and APAC. They also have a useful Learning Hub where you can find stories and tips on many different topics like marketing & growth, sales, […].

SaaS 130

SaaS Sales Marketing 130

Sales Hacker

SEPTEMBER 30, 2020

It’s amazing how quickly things change. At the beginning of this year, the U.S. unemployment rate was under 4%. Companies were growing their sales organizations and bringing in more revenue. The biggest obstacle to hiring was that there simply weren’t too many great candidates on the job market. All of that has since been turned on its head. Companies everywhere have frozen their hiring and laid off workers — with sales reps often among the first to go.

Sales Hiring 125

Sales Hiring Scale Sales Recruiting Sales 125

SaaStr

SEPTEMBER 28, 2020

Love him or hate him, Nick Saban is the most successful college football coach of the current generation. Winner of 3 out of 4 straight national championships. And how often is he recruiting? Every. Single. Day. In fact, every single day he and his team go into their Recruiting War Room, and analyze every single possible recruit coming up the next four years.

Sales Recruiting 266

Sales Recruiting Sales Hiring Scale Engineering 266