User Pilot
NOVEMBER 6, 2023
If you want to retain customers, you can’t afford customer experience gaps – it’s that straightforward. In today’s competitive landscape, customers aren’t just buying a product. They want to buy a seamless experience throughout their customer journey. If you fail to meet this expectation, you risk lower product adoption and increased churn.
Tom Tunguz
NOVEMBER 8, 2023
At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. LLMs Transform the Stack : Large language models transform data in many ways. First, they have driven an increased demand for data and are causing a complete architecture inside companies. Second, they change the way that we manipulate data. Analysts will use automated data analysis, and it will be an expected tool in every product : notebooks, BI, databases, etc.
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SaaStr
NOVEMBER 9, 2023
Dear SaaStr: What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? My list of some bad ones: Sales: Hiring any reps you wouldn’t buy from. This never works out in the early days. Later, once you have a strong VP of Sales, it’s fine though. A bit more here. Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process.
Predictable Revenue
NOVEMBER 8, 2023
On this episode, Collin Stewart and Lou Petrossi, founder and CEO of Inside Scale, have a compelling conversation. The post How To Build Capital-Efficient SDR Teams with Lou Petrossi appeared first on Predictable Revenue.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Inturact
NOVEMBER 8, 2023
User onboarding is critical in ensuring your customers' success with your product. The easier customers find using your products the more useful they’ll find your products. This is likely to lead to repeat purchases.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Kellblog
NOVEMBER 8, 2023
I spoke a while back on go-to-market scaling at the 10X CEO Accelerate conference in Deer Valley to about eighty startup CEOs. I dropped a few references to popular business books into the material (e.g., Blue Ocean Strategy , Inside the Tornado , The Crux ), as I often do, and discussed them quickly in passing. This prompted a question at the end of the session that went something like this: “You mentioned several business books in your speech.
Software Platform Consulting
NOVEMBER 8, 2023
The District of Columbia, where I live, just sued RealPage, a real estate management platform, and 14 DC landlords for violating its antitrust statute. The complaint provides fascinating reading about pricing and software platforms. (Note: I’m not a lawyer, and I’m not judging the case’s merits per se. I’m commenting on the unique aspects of the RealPage commercial arrangements the DC Attorney General cites in his case.
Nimble - Sales
NOVEMBER 7, 2023
For small and medium-sized businesses (SMBs) and entrepreneurs, a well-managed sales pipeline is more than a strategic asset; it’s the backbone of your business. It can mean the difference between a thriving business and one that struggles to close deals. In this article, we will take a look at some popular sales pipeline management tools […] The post Sales Pipeline Mastery: Discover the Tools to Streamline Your Sales Process appeared first on Nimble Blog.
SmartKarrot
NOVEMBER 8, 2023
In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth. These playbooks offer a comprehensive approach to nurturing customer relationships, ensuring their success, and your success.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
Tom Tunguz
NOVEMBER 5, 2023
Six quarters ago, profitability became the most important factor to public software valuations. 14 public software companies have reported earnings in this quarter so far. These companies’ earnings surprise has been prodigious. Earnings surprise is the difference between how much the market expected in earnings compared to actuals. Positive surprise means a better result than expected.
SaaStr
NOVEMBER 6, 2023
So things are all over the place these days. If you’re selling software to SMB merchants and outside of tech like Shopify and Toast and Monday , things are pretty, pretty good, if in some ways still harder than before. If you’re selling sales and marketing software, like Zoominfo, it can seem a lot tougher than 12-18 months ago. If you’re selling cloud infrastructure, for the most part, growth may be down a smidge but is still strong, e.g., MongoDB.
The Daily Egg
NOVEMBER 4, 2023
If you’re an HR professional, business leader, or project manager tired of outdated organization charts and disorganized team member information, Sift may. The post Sift Review appeared first on The Daily Egg.
Clouded Judgement
NOVEMBER 10, 2023
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now OpenAI Updates OpenAI had their big developer day this week, and I wanted to call out two key announcements (and trends): increasing context windows and decreasing costs. When I think about the monetization of AI (and which “layers” monetize first) I’ve always thought it would follow the below order, with each layer lagging the one that comes be
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Tom Tunguz
NOVEMBER 9, 2023
Vendr’s quarterly report on SaaS purchasing trends summarize the sentiment of the software market. Q2 was tough but Q3 is looking up. The average sales cycle has lengthened from 32 to 44 days for net new software, a 37% increase. Slower cycles & fewer new purchases : 19% of software purchases are net new in 2023 ; just 17% in Q3. Still about 1-in-5, but down from 30% last year.
SaaStr
NOVEMBER 6, 2023
Dear SaaStr: Should Co-Founders Issue Themselves 100% Vested Shares at Founding, Or Vest Over 4 Years? There are fewer bigger mistakes you can make as a founder than not having 4+ vesting. Ideally, 6-7 years or even a decade. At least, longer than 4 years if you can. Why? Because vesting protects the most committed founders from the least committed founders.
The Daily Egg
NOVEMBER 4, 2023
Whether you’re creating reports to audit your site or you’re optimizing your website to enhance keyword visibility, there’s a lot of steps. The post Nightwatch Review appeared first on The Daily Egg.
FastSpring
NOVEMBER 8, 2023
Looking to join founders, tech enthusiasts, and world leaders who are discussing ways to redefine the tech industry? If so, join FastSpring at the Web Summit November 13-16th! We’d love to talk with you in person at booth E474 in Pavilion 4! Situated in Parque das Nações, Feira Internacional de Lisboa and Altice arena are the homes for Web Summit 2023 in Lisbon.
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Tom Tunguz
NOVEMBER 6, 2023
On the heels of yesterday’s post, DataDog announced earnings. The company exceeded its plan for the quarter & raised the plan for next quarter. DataDog leads the cloud monitoring & security space. They will generate about $2b in revenue this year. That they see strength in their customer behavior is a good sign for Startupland broadly.
SaaStr
NOVEMBER 7, 2023
Within the next 12 months, Adam Seligman, VP of Generative Builders at AWS, believes there will be an inversion of SaaS. What does that mean? That many of the standard assumptions and ways of doing SaaS will change a lot. Adam has one core belief above all else — “You don’t have to be *this tall* to ride the rides. Anyone should be able to build any Cloud solutions they want.
The Daily Egg
NOVEMBER 6, 2023
Let’s be honest—most of us like free stuff. Unfortunately, it’s pretty difficult to find anything that’s actually free anymore. And it’s even. The post Wepik Review appeared first on The Daily Egg.
Andreessen Horowitz
NOVEMBER 9, 2023
It’s been an eventful year in the world of generative music. In April, the first viral AI cover dropped: ghostwriter’s “Heart on My Sleeve,” which woke up the music world to the fact that AI content could not only exist, but could be good. Soon after, Google unveiled MusicLM, a text-to-music tool that generates songs from a basic prompt; Paul McCartney used AI to extract John Lennon’s voice for a new Beatles track; and Grimes offered creators 50% of the royalties for streams of songs that used
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
The Moz Blog
NOVEMBER 8, 2023
Navigate the complex world of creating engaging and unique location landing pages in this article with a buffet of content options, a checklist for creativity, and a lightning round of questions and answers.
SaaStr
NOVEMBER 8, 2023
So Zoominfo is one of our favorite SaaS / Cloud leaders at SaaStr. Why? Basically bootstrapped. Incredibly profitably — amazingly so. Great founder-CEO. Won big in a category that’s complicated (data). And also, because it’s one of the Cloud leaders at scale ($1B+ ARR) that’s sort of canary in the coalmine. They sell sales & marketing tools.
The Daily Egg
NOVEMBER 6, 2023
Live chat solutions for your website or ecommerce store are a thing of the past. Well, kind of. More accurately, they’re in. The post Tidio Review appeared first on The Daily Egg.
Sparktoro
NOVEMBER 9, 2023
3 months ago, a dear friend’s agency closed for good. 2 months ago, another close friend had a round of layoffs at their firm. And in just the last two weeks, I talked to four agency owners who reported their first revenue-declining year in the last five. It’s rough out there for a lot of digital marketing agency owners.
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The Moz Blog
NOVEMBER 10, 2023
Unlock the potential of generative AI for SEO and content success with Alisa Scharf.
SaaStr
NOVEMBER 10, 2023
Dear SaaStr: What Were Your Toughest Times Before Breaking Out? My toughest times: COO pulling out after signed term sheet — VCs then pulled term sheet. This of course was my fault — I hired the “wrong” COO. But boy it was tough. I had 9 employees on payroll and $0 in the bank. Co-founder walking out the door. Man that’s tough. Co-founder firing my other co-founder — without telling me.
The Daily Egg
NOVEMBER 7, 2023
Imagine you’re a call center agent, and your whole day is spent answering the same question again and again and again from. The post How a Smooth Call Center IVR Decreases Employee Turnover appeared first on The Daily Egg.
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