User Pilot
NOVEMBER 6, 2023
If you want to retain customers, you can’t afford customer experience gaps – it’s that straightforward. In today’s competitive landscape, customers aren’t just buying a product. They want to buy a seamless experience throughout their customer journey. If you fail to meet this expectation, you risk lower product adoption and increased churn.
Tom Tunguz
NOVEMBER 8, 2023
At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. LLMs Transform the Stack : Large language models transform data in many ways. First, they have driven an increased demand for data and are causing a complete architecture inside companies. Second, they change the way that we manipulate data. Analysts will use automated data analysis, and it will be an expected tool in every product : notebooks, BI, databases, etc.
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SaaStr
NOVEMBER 9, 2023
Dear SaaStr: What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? My list of some bad ones: Sales: Hiring any reps you wouldn’t buy from. This never works out in the early days. Later, once you have a strong VP of Sales, it’s fine though. A bit more here. Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process.
Predictable Revenue
NOVEMBER 8, 2023
On this episode, Collin Stewart and Lou Petrossi, founder and CEO of Inside Scale, have a compelling conversation. The post How To Build Capital-Efficient SDR Teams with Lou Petrossi appeared first on Predictable Revenue.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Inturact
NOVEMBER 8, 2023
User onboarding is critical in ensuring your customers' success with your product. The easier customers find using your products the more useful they’ll find your products. This is likely to lead to repeat purchases.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Kellblog
NOVEMBER 8, 2023
I spoke a while back on go-to-market scaling at the 10X CEO Accelerate conference in Deer Valley to about eighty startup CEOs. I dropped a few references to popular business books into the material (e.g., Blue Ocean Strategy , Inside the Tornado , The Crux ), as I often do, and discussed them quickly in passing. This prompted a question at the end of the session that went something like this: “You mentioned several business books in your speech.
Software Platform Consulting
NOVEMBER 8, 2023
The District of Columbia, where I live, just sued RealPage, a real estate management platform, and 14 DC landlords for violating its antitrust statute. The complaint provides fascinating reading about pricing and software platforms. (Note: I’m not a lawyer, and I’m not judging the case’s merits per se. I’m commenting on the unique aspects of the RealPage commercial arrangements the DC Attorney General cites in his case.
Nimble - Sales
NOVEMBER 7, 2023
For small and medium-sized businesses (SMBs) and entrepreneurs, a well-managed sales pipeline is more than a strategic asset; it’s the backbone of your business. It can mean the difference between a thriving business and one that struggles to close deals. In this article, we will take a look at some popular sales pipeline management tools […] The post Sales Pipeline Mastery: Discover the Tools to Streamline Your Sales Process appeared first on Nimble Blog.
SmartKarrot
NOVEMBER 8, 2023
In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth. These playbooks offer a comprehensive approach to nurturing customer relationships, ensuring their success, and your success.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
NOVEMBER 6, 2023
So things are all over the place these days. If you’re selling software to SMB merchants and outside of tech like Shopify and Toast and Monday , things are pretty, pretty good, if in some ways still harder than before. If you’re selling sales and marketing software, like Zoominfo, it can seem a lot tougher than 12-18 months ago. If you’re selling cloud infrastructure, for the most part, growth may be down a smidge but is still strong, e.g., MongoDB.
Tom Tunguz
NOVEMBER 9, 2023
Vendr’s quarterly report on SaaS purchasing trends summarize the sentiment of the software market. Q2 was tough but Q3 is looking up. The average sales cycle has lengthened from 32 to 44 days for net new software, a 37% increase. Slower cycles & fewer new purchases : 19% of software purchases are net new in 2023 ; just 17% in Q3. Still about 1-in-5, but down from 30% last year.
The Daily Egg
NOVEMBER 6, 2023
Let’s be honest—most of us like free stuff. Unfortunately, it’s pretty difficult to find anything that’s actually free anymore. And it’s even. The post Wepik Review appeared first on The Daily Egg.
Clouded Judgement
NOVEMBER 10, 2023
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now OpenAI Updates OpenAI had their big developer day this week, and I wanted to call out two key announcements (and trends): increasing context windows and decreasing costs. When I think about the monetization of AI (and which “layers” monetize first) I’ve always thought it would follow the below order, with each layer lagging the one that comes be
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
NOVEMBER 6, 2023
Dear SaaStr: Should Co-Founders Issue Themselves 100% Vested Shares at Founding, Or Vest Over 4 Years? There are fewer bigger mistakes you can make as a founder than not having 4+ vesting. Ideally, 6-7 years or even a decade. At least, longer than 4 years if you can. Why? Because vesting protects the most committed founders from the least committed founders.
Tom Tunguz
NOVEMBER 5, 2023
Six quarters ago, profitability became the most important factor to public software valuations. 14 public software companies have reported earnings in this quarter so far. These companies’ earnings surprise has been prodigious. Earnings surprise is the difference between how much the market expected in earnings compared to actuals. Positive surprise means a better result than expected.
The Daily Egg
NOVEMBER 4, 2023
If you’re an HR professional, business leader, or project manager tired of outdated organization charts and disorganized team member information, Sift may. The post Sift Review appeared first on The Daily Egg.
Andreessen Horowitz
NOVEMBER 9, 2023
It’s been an eventful year in the world of generative music. In April, the first viral AI cover dropped: ghostwriter’s “Heart on My Sleeve,” which woke up the music world to the fact that AI content could not only exist, but could be good. Soon after, Google unveiled MusicLM, a text-to-music tool that generates songs from a basic prompt; Paul McCartney used AI to extract John Lennon’s voice for a new Beatles track; and Grimes offered creators 50% of the royalties for streams of songs that used
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
NOVEMBER 7, 2023
Within the next 12 months, Adam Seligman, VP of Generative Builders at AWS, believes there will be an inversion of SaaS. What does that mean? That many of the standard assumptions and ways of doing SaaS will change a lot. Adam has one core belief above all else — “You don’t have to be *this tall* to ride the rides. Anyone should be able to build any Cloud solutions they want.
Tom Tunguz
NOVEMBER 6, 2023
On the heels of yesterday’s post, DataDog announced earnings. The company exceeded its plan for the quarter & raised the plan for next quarter. DataDog leads the cloud monitoring & security space. They will generate about $2b in revenue this year. That they see strength in their customer behavior is a good sign for Startupland broadly.
The Daily Egg
NOVEMBER 6, 2023
Live chat solutions for your website or ecommerce store are a thing of the past. Well, kind of. More accurately, they’re in. The post Tidio Review appeared first on The Daily Egg.
Sparktoro
NOVEMBER 9, 2023
3 months ago, a dear friend’s agency closed for good. 2 months ago, another close friend had a round of layoffs at their firm. And in just the last two weeks, I talked to four agency owners who reported their first revenue-declining year in the last five. It’s rough out there for a lot of digital marketing agency owners.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
NOVEMBER 9, 2023
Dear SaaStr: What Are Your Thoughts on Co-CEOs? Like many things, I’ve mellowed a bit on this over time. I traditionally thought co-CEOs were a terrible idea. Everyone needs to know who’s the boss in the end. Who’s on the hook for raising capital, managing the board, firing and hiring the executives, etc. I thought a CEO and a President were OK, for example, but two CEOs was just a bunch of headaches in the making.
Buffer Resources
NOVEMBER 8, 2023
Let’s be honest: you probably didn’t get into content marketing because you love working with numbers. That’s certainly true for me. I’m a word nerd. I’ll run a mile when threatened with math (don’t even get me started on trigonometry), so examining data has never come naturally to me. But I’ve worked in media and content marketing for over a decade now — long enough to know that keeping a close eye on the numbers is essential i
The Daily Egg
NOVEMBER 4, 2023
Whether you’re creating reports to audit your site or you’re optimizing your website to enhance keyword visibility, there’s a lot of steps. The post Nightwatch Review appeared first on The Daily Egg.
FastSpring
NOVEMBER 8, 2023
Looking to join founders, tech enthusiasts, and world leaders who are discussing ways to redefine the tech industry? If so, join FastSpring at the Web Summit November 13-16th! We’d love to talk with you in person at booth E474 in Pavilion 4! Situated in Parque das Nações, Feira Internacional de Lisboa and Altice arena are the homes for Web Summit 2023 in Lisbon.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
NOVEMBER 10, 2023
Dear SaaStr: What Were Your Toughest Times Before Breaking Out? My toughest times: COO pulling out after signed term sheet — VCs then pulled term sheet. This of course was my fault — I hired the “wrong” COO. But boy it was tough. I had 9 employees on payroll and $0 in the bank. Co-founder walking out the door. Man that’s tough. Co-founder firing my other co-founder — without telling me.
Buffer Resources
NOVEMBER 6, 2023
When it comes to curating a cohesive brand and an aesthetic Instagram feed, templates are a marketer/creator/business owner’s best friend. Because, let’s be honest: who has a brilliant designer or video editor on hand to expertly craft every single post, Story, or Reel you need to grow on Instagram ? Here at Buffer, we’re a small Marketing team that doesn’t!
The Daily Egg
NOVEMBER 7, 2023
Imagine you’re a call center agent, and your whole day is spent answering the same question again and again and again from. The post How a Smooth Call Center IVR Decreases Employee Turnover appeared first on The Daily Egg.
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