SaaStr

JUNE 19, 2023

Dear SaaStr: What’s the Best Advice That Entrepreneurs Never Hear? My list of top advice founders never hear: Thanks for reading Scaling SaaS — from SaaStr! Subscribe for free to receive new posts and support my work. Subscribed Slow it down if you don’t have a great co-founder. We all get excited to “get going” with a start-up. But if your co-founder isn’t great, if they don’t have the right skills to complement yours, and/or if they aren’t committed enough … it won’t work out.

Scale 283

Scale Pricing Innovation Revenue 283

BetterCloud

JUNE 20, 2023

We are excited to introduce the ability to schedule on-demand Workflows. This feature empowers your IT department to bring the convenience of scheduling to critical processes such as onboarding, offboarding, and mid-lifecycle changes. Gone are the days of staying late at the office on a Friday to offboard an employee after their last day. Instead, schedule an on-demand Workflow to run at a certain time, ensuring smooth execution without manual intervention.

Onboarding 52

Onboarding 52

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. In this guide, we’re going to break down what a user flow is, explain how to analyze the process, set out how to identify and capitalize on opportunities, and share the tools that’ll help you drive product growth.

Onboarding 78

Onboarding User Experience Churn Engagement 78

Tom Tunguz

JUNE 20, 2023

I think of marketing teams as hedge funds. Marketing teams develop a portfolio of different strategies to acquire leads. Some days, content marketing works. A post challenging like this one hits HackerNews or a journalist covers the company. Other days when content strategies struggle, a witty paid ad campaign entices some clicks & form fills. On some rainy Tuesday, the weekly webinar attracts an unusually promising audience.

Marketing 197

Marketing Outsourced Development Machine Learning Artificial Intelligence 197

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

JUNE 19, 2023

So we’ve been writing about the power of a strong, funded, dedicated customer success organization since the beginning of SaaStr way back in 2012. While now mainstream, our early thinking on the power of Second Order Revenue in many ways informed a generation of SaaS entrepreneurs and the whole CS space. But … things have change in the past 24 months or so.

Customer Success 298

Customer Success Pricing Revenue Sales 298

TurnKey Labs

JUNE 20, 2023

Since December 2022 we have reviewed and analyzed applications to verify and detect AI-generated content. Here’s a short list of the best ChatGPT detectors so far according to our rating system: Detector by WRITER Originality.AI (paid) Detector.dng.

ChatGPT 57

ChatGPT AI Systems Review Development 57

SaaS Metrics

JUNE 18, 2023

Software-as-a-Service (SaaS) companies have emerged as powerful players, providing innovative solutions to businesses worldwide. To determine the success of these companies, considering certain metrics like Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) is important. Such metrics offer valuable insights into a company’s financial health, growth potential, Read more The post Why ARR, ACV and TCV Matter for SaaS Companies?

SaaS 59

SaaS Innovation Metrics Software 59

Entrepreneur - SaaS

JUNE 20, 2023

The global technology fund, which will operate out of GIFT City (Gujarat International Finance Tec-City), is targeting only listed companies and will generally hold 15-20 companies at any given time.

Finance 55

Finance Technology SaaS 55

Sales Hacker

JUNE 20, 2023

Content warning: This article contains descriptions and images of gun violence, as well as discussion of trauma. After the first shot, I thought that someone had popped a bottle of champagne. After 10 to 20 more shots, reality set in, and so did the chaos. People running in every direction in the crowded brewery. Time standing still, then unfreezing.

Compensation 96

Compensation Travel Sales Communication 96

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Payment Solutions

SaaStr

JUNE 20, 2023

So today, everyone has a side hustle, or so it seems. Almost everyone in sales seems to be into real estate, either “multi-family” real-estate or getting their broker’s license. Or other so-called “passive” income streams that really often take many hours to manage. And so many folks are coaches, selling courses, and more.

Underperforming Technical Team 324

Underperforming Technical Team Scale Sales Hiring Startup 324

The Daily Egg

JUNE 21, 2023

LeadSquared is a sales execution platform that helps businesses capture, cultivate, and retain leads. Supported by a built-in customer relationship management (CRM). The post LeadSquared Review appeared first on The Daily Egg.

Sales 285

Sales Management Business 285

Tom Tunguz

JUNE 22, 2023

MotherDuck announced their product, managed DuckDB in the cloud, is available by invitation. I have a raft of extra early invitations that I’ll distribute randomly on Monday. If you’d like to put your email in for a chance to receive one, just fill out this form. DuckDB is one of the most powerful, lightweight, & fastest adopted analytical databases.

Cloud 175

Cloud Data Management 175

Clouded Judgement

JUNE 20, 2023

Q1 earnings season for cloud businesses is now behind us. The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between April 2th – June 8th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 161

Cloud Software Benchmarks Scale 161

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

JUNE 21, 2023

$100M ARR doesn’t happen overnight. Founders are responsible for ensuring a startup always has enough money, setting the vision for the company, and driving things forward. It seems simple enough, but it’s not always easy, as founding CEO and co-founder of LaunchDarkly, Edith Harbaugh, learned firsthand as she took the company from zero to over $100M.

Sales Recruiting 298

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 298

The Daily Egg

JUNE 20, 2023

Mailtrap is a platform designed to help businesses improve how they test, send, and control emails. Use it to build better marketing. The post Mailtrap Review appeared first on The Daily Egg.

Marketing 235

Marketing Business 235

Andreessen Horowitz

JUNE 20, 2023

Large language models are a powerful new primitive for building software. But since they are so new—and behave so differently from normal computing resources—it’s not always obvious how to use them. In this post, we’re sharing a reference architecture for … The post Emerging Architectures for LLM Applications appeared first on Andreessen Horowitz.

Artificial Intelligence 145

Artificial Intelligence Software Machine Learning Generative AI 145

Buffer Resources

JUNE 19, 2023

There’s been much ado about AI lately, especially since ChatGPT was released to the public in November 2022. Since then, we’ve seen an influx of thoughts and tools around the topic and the use of AI. We like AI here at Buffer – we’ve even launched an AI Assistant to help our audience create content better and faster. However, we understand its limitations, especially when it comes to creation, better than most.

AI 144

AI Social Media ChatGPT Interviewing 144

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

JUNE 22, 2023

So my LinkedIn feed is full of sales execs complaining how unfair startups are: VPs get fired seemingly without cause (it’s never that simple, though. No sane CEO wants to move on from a VP that’s performing). Startups not even hitting 40% quota attainmen t (more common these days, and brutal indeed). Layoffs continuing and in some cases accelerating , and going deep enough to really hit some of the best.

Startup 283

Startup Leadership Investment Sales 283

The Daily Egg

JUNE 21, 2023

BrandCrowd is a tool for creating logos and other creative business assets, letting organizations put their branding on everything from business cards. The post BrandCrowd Review appeared first on The Daily Egg.

Branding 232

Branding Business 232

Clouded Judgement

JUNE 23, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now MongoDB Atlas Consumption Trends I loved this chart from Mongo’s investor day. Very clearly depicts the drop off in consumption that started in Q2 of last year. In Q1 consumption picked up - and in their guide for Q2 and rest of year they suggested this may continue.

Trends 130

Trends Cloud Retention Payment Features 130

Andreessen Horowitz

JUNE 23, 2023

Large language models (LLMs) have taken the tech industry by storm, powering experiences that can only be described as magical—from writing a week’s worth of code in seconds to generating conversations that feel even more empathetic than the ones we … The post The Next Token of Progress: 4 Unlocks on the Generative AI Horizon appeared first on Andreessen Horowitz.

Generative AI 129

Generative AI Artificial Intelligence AI 129

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

JUNE 22, 2023

Dear SaaStr: What do startup founders typically get wrong when starting a business? My list: Not committing to 24 months upfront to getting to Real Revenues and a Minimum Sellable Product. I’ve written about this before, but I see it again and again and again. It takes 7–10 years to build something real, and the first stage is the 18–24 months it takes to get real revenues and something off the ground. 8–12 months is almost never enough time.

SMB 277

SMB SaaS B2C Interviewing 277

Predictable Revenue

JUNE 21, 2023

Dean Yim delves into a fascinating realm where sales leadership, salespeople, and founders converge. The post Sales Experiments & Customer Development Insights with Dean Yim appeared first on Predictable Revenue.

Development 130

Development Sales Leadership Revenue 130

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis. In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohor

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. Jahleane Dolne started creating content a year after college graduation in 2020, but it was the $20 she spent on a LinkedIn optimization course that really changed her life. That course allowed her to pivot into a sales role in the tech industry, serving as the foundation for her entrepreneurial career.

Social Media 126

Social Media Payments Payment Methods Technical Review 126

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Payments

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. In this post, we’ll share the learnings from SaaStr CEO and Founder Jason Lemkin’s frontline analysis of the current state of the market in 2023, and distill down into why we’re now in the era of efficient growth in SaaS.

Venture Capital 273

Venture Capital Scale Technical Review Software Review 273

Predictable Revenue

JUNE 21, 2023

Dean Yim delves into a fascinating realm where sales leadership, salespeople, and founders converge. The post Sales Experiments & Customer Development Insights with Dean Yim appeared first on Predictable Revenue.

Development 130

Development Sales Leadership Revenue 130

Andreessen Horowitz

JUNE 21, 2023

It’s hard to understand new software infrastructure technologies without using them. At least, that’s what the a16z infrastructure team has found— and because so many of us started our careers as programmers, we’re often learning by doing. This has particularly … The post The Getting Started with AI Stack for JavaScript appeared first on Andreessen Horowitz.

AI 124

AI Technology Software Machine Learning 124