Stax

MAY 20, 2024

When can revenue NOT be counted as revenue? If this question is confusing, you’re not alone. The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

User Pilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! TL;DR Customer lifecycle management (CLM) is a strategic approach for tracking, analyzing, and optimizing customer interactions throughout their entire relationship with your

Management 90

Management Software Review Retention Onboarding 90

The Moz Blog

MAY 21, 2024

What good is winning the algorithm if you’ve lost the human? What would happen if you were OK with sacrificing a high ranking to get more people to thank you for how much you educated them? In this article, discover Wil’s two new approaches to SEO and content using social media.

Social Media 111

Social Media Education 111

Predictable Revenue

MAY 21, 2024

Collin and Fred shared how an unusual path involving his battle with Lyme disease made him a better sales leader. The post The Power of Authenticity in Sales with Fred Diamond appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

MAY 23, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Andrew Steele, Partner at Activant Capital. Check that out here. This week we’re focusing on Karl Alomar, Managing Partner at M13! #1. What’s your most recent disclosed investment?

Technical Review 244

Technical Review Management Investment AI 244

Kellblog

MAY 18, 2024

“When you read their profiles and interview them, you think one thing: these people are gods.” — European founder on early US hiring. Despite numerous warnings , I continue to see many European founders fall into the same trap when it comes to hiring in the first years of their US expansion. Sadly, it feels like one of those lessons you can only learn from experience.

Interviewing 129

Interviewing Finance Management Startup 129

BetterCloud

MAY 23, 2024

Contract negotiations are like salsa, it takes two to tango. Be it renewals or new contracts, there must be collaboration and coordination between both parties to reach a mutually beneficial agreement. And for the odds to be in your favor, you must be skilled in negotiating contracts with vendors. Effective vendor negotiations prioritize collaboration over coercion.

Strategy 52

Strategy Pricing Benchmarks Software 52

Chargebee

MAY 23, 2024

Selecting a new billing system can feel like running ten miles in a marathon only to find 32 more miles to go. You’ll reach the finish line only when you nail the implementation, migration, and onboarding. An unplanned migration process can lead to data duplication, inaccurate revenue reporting, and business downtime – all affecting the incredible subscriber experience you want to deliver to your customers.

Onboarding 76

Onboarding Revenue Data Business 76

Inturact

MAY 21, 2024

If you’re like most SaaS companies we interact with, you wish you had a crystal ball that could show you exactly what your customers want and how to keep them coming back for more. What if we told you that SaaS data science can provide that crystal ball for you?

Data 59

Data SaaS Business Marketing 59

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

MAY 23, 2024

So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. One piece I loved is how 2023 growth rates compared to 2022 for Top Quartile Software Startups. Now to be clear, and I know this is a bit brutal — “Top Quartile” isn’t in general enough to get funded by VCs.

Startup 290

Startup Benchmarks B2B Pricing 290

Tom Tunguz

MAY 22, 2024

NVIDIA’s growth is an index on the growth of AI. “Compute revenue grew more than 5x and networking revenue more than 3x from last year.” Data center revenue totaled $26b, with about 45% from the major clouds ($13b). These clouds announced they were spending $40b in capex to build out data centers , implying NVIDIA is capturing very roughly 33% of the total capex budgets for their cloud customers.

Artificial Intelligence 205

Artificial Intelligence Cloud AI Government 205

Clouded Judgement

MAY 24, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now First Look at April Quarters Heading in to this week, software earnings have not been good. This week, we got a first look at companies reporting with April quarter ends (so we got the benefit of one incremental month of data).

Cloud 154

Cloud Software Scale Headcount 154

USIO

MAY 24, 2024

Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. This decision impacts your cash flow, user experience, and even your company’s reputation. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs. Today, we’ll dive into why Usio is a top contender and why it might be the best payment gateway for your SaaS or ISV.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

MAY 20, 2024

So there are times in startup life when it seems like a wave is just overpowering you, that there is only so much you can do. And so many times, you may quietly feel limited by the team you have. There’s only so much you can do, just so quickly. So many times you’ll default, partially, to Doing Nothing. For now. This works better at Bigger Companies, where real change is often measured in 5+ year chunks.

Trends 283

Trends Scale Sales Hiring Venture Capital 283

Tom Tunguz

MAY 18, 2024

For the past few days, I’ve been using the Mac ChatGPT app OpenAI demonstrated last Monday. It’s unquestionably the future of human-computer interaction. Conversing with a computer is much more natural than typing. Imagine speaking t a colleague with the entire internet at their disposal. But also a verbose colleague without much sense of social cues.

ChatGPT 173

ChatGPT Software Review Software 173

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. If your company is considering making a SaaS transition, Brad Sams of Stardock knows what you’re going through. As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doin

Payments 128

Payments SaaS Payments Merchant Services Payment Solutions 128

Buffer Resources

MAY 23, 2024

There’s a lot of talk about “excellent copywriting” on the internet. And it’s versatile, too: Copywriting techniques can be used for multiple formats — from e-commerce websites, landing pages, sales, pages to product descriptions and content marketing. But what about social media — where holding attention is harder than ever before?

Social Media 121

Social Media Software Review Branding Travel 121

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

MAY 24, 2024

So the #2 topic in SaaS today is probably profitability and efficiency. #1 is AI. But profitability is a close second. And the message to founders is confusing. Yes, everyone has to be at least 2x as efficient as 2021, maybe more so. But … that’s not enough. You still have to grow. So what’s the trade-off? I pulled up 3 recent examples from the SaaStr 5 Interesting Learning series, and interestingly, all 3 are at ~$2.5B ARR: SMB leader HubSpot Enterprise vertical SaaS lea

SMB 252

SMB SaaS AI Scaling 252

The Moz Blog

MAY 20, 2024

Explore the aftermath of Google's March Core Update and Spam Updates and uncover four major trends shaping the search landscape.

Trends 126

Trends 126

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Buffer Resources

MAY 23, 2024

Meta offers several tools to help implement marketing strategies and manage your online presence effectively. But if you’ve never interacted with them before, it can be an overwhelming experience.  So whether you’re a beginner creator or small business owner, this guide will walk you through the key setup tasks and common activities for Meta Business Suite.

Social Media 120

Social Media Business Advertising Engagement 120

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SaaStr

MAY 18, 2024

Dear SaaStr: Have You Ever Made a Very Risky Investment That Paid Off Big Time? Yes. In my first start-up, the VCs pulled our term sheet between signing and closing. They had a legitimate reason — our COO had pulled out of the deal. Which was my fault, for recruiting a prestigious, but sketchy, COO. But it was a very stressful time, when the term sheet was pulled.

Investment 250

Investment Leadership 250

Andreessen Horowitz

MAY 21, 2024

We believe the most successful American Dynamism companies share a few common characteristics: They’re able to anticipate technological turning points and breakthroughs. They identify, recruit, and empower the world’s best engineers by giving them insanely hard, cross-disciplinary problems to own. They continuously push the limits of what’s possible with technology, and innovate quickly through both success and failure.

Technical Review 106

Technical Review Engineering Venture Capital Software Review 106

Subscription Flow

MAY 22, 2024

First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a costly first impression since statistics show that acquiring a new customer is 5 times more expensive than retaining an existing one. ( Churn is expensive!

Customer Lifetime Value 105

Customer Lifetime Value SaaS Payments Technical Advisors Payment Services 105

Buffer Resources

MAY 20, 2024

A few years ago, LinkedIn was my strongest marketing channel for my job search coaching business, Recruit the Employer , and I had amassed over 40,000 followers. But then I got a full-time job and put my business — and my social media presence — on pause.  When I decided to relaunch my company this year, I knew returning to LinkedIn would be part of my social media marketing strategy.

Social Media 99

Social Media Branding Metrics Strategy 99

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

MAY 21, 2024

So G2 put out a survey and report on customer success recently that was an eye-opener: 67% of CS execs report having a sales quota 53% of CS execs now view their job as primarily a sales role Now some of this may be semantics. Business software companies have had “account managers” responsible for upsell since the earliest days. As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT.

Customer Success 247

Customer Success Sales Trends Retention 247

Sales Hacker

MAY 21, 2024

Daniel Zarick is the Co-Founder and CEO of Arrows, a collaborative customer onboarding tool built specifically for teams using HubSpot. With funding from Gradient Ventures, HubSpot Ventures, and GTMfund, Arrows. is well-positioned to become a major player in the HubSpot ecosystem. Discussed in this Episode: The benefits and challenges of going to market in a single platform ecosystem like HubSpot How to gain traction and build relationships with key stakeholders in a crowded partner ecosystem St

Marketing 97

Marketing Content Marketing B2B AI 97

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Software Review 96

Software Review Technical Review Software Systems Review 96