Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 102

Payment Solutions Payment Methods Retention Customer Success 102

Predictable Revenue

AUGUST 15, 2022

Learn why more and more B2B companies are choosing to outsource their sales development reps (SDRs) to grow outbound sales faster. The post Why Are B2B Companies Choosing SDR Outsourcing in 2022? appeared first on Predictable Revenue.

Outsourced Development 165

Outsourced Development B2B Development Sales 165

Tom Tunguz

AUGUST 14, 2022

Last week, Office Hours welcomed Bill Binch, former CRO at Pendo, EVP Worldwide Sales at Marketo & operating partner at Battery to share his views on building world-class sales organizations. Bill & I exchanged emails about Deliberately Underselling as Sales Strategy. I asked him to share his views on land & expand team structure & quotas.

Startup 289

Startup Construction Sales Compensation 289

The Daily Egg

AUGUST 17, 2022

Domain appraisal services help buyers and sellers determine the fair value of a domain. Our expert research team here at Crazy Egg. The post Best Domain Appraisal Services Compared appeared first on The Daily Egg.

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328

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Predictable Revenue

AUGUST 17, 2022

Graham Collins joined the Predictable Revenue podcast to discuss how to set up more effective compensation plans for sales development reps (SDRs). The post Setting Up Compensation Plans for SDRs Effectively appeared first on Predictable Revenue.

Compensation 299

Compensation Development Revenue Sales 299

SaaStr

AUGUST 16, 2022

We’d all love to run 100% PLG SaaS companies that magically self-replicate customers. And it does happen, sometimes. At least for a while. You can hear more of a deep dive on how Calendly does it for example here. But even there, to truly scale, they went more enterprise and built out a full enterprise sales and marketing function. So where do you start?

Scale 258

Scale Sales Hiring Marketing SaaS 258

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible.

Onboarding 95

Onboarding Technical Review Software Review Scale 95

Inturact

AUGUST 19, 2022

When you use Instagram for business, it’s no secret that your followers are crucial to your success. After all, if you don’t have enough followers (or you aren’t consistently growing your following), you won’t have anyone to promote your business to, and that’s the point of Instagram for business. The good news is, even if you don’t have hours and hours to spend actively recruiting new followers, you can work with an Instagram growth service to automate your follower growth.

Engagement 98

Engagement Business 98

The Daily Egg

AUGUST 15, 2022

Ecommerce SEO is the process of driving organic traffic from search engines to an online store. This in-depth guide covers everything you. The post The Complete Guide to Ecommerce SEO appeared first on The Daily Egg.

Engineering 334

Engineering 334

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

AUGUST 15, 2022

Dear SaaStr: How Do I Deal With Investors That are Unhappy With The Company? Be transparent. And show them an honest, data-driven path to a better future. First, investors get most upset when founders hide things. And founders tend to hide things more when times are tougher. So … share more: Make sure you send a monthly investor update out ASAP after the month ends.

Finance 252

Finance Data 252

Tom Tunguz

AUGUST 18, 2022

Last week, I presented an overview of the fundraising market at the Traction Conference in Vancouver. The slides are embedded above & linked here. My brief narrative of the slides follows. The current state of affairs arose as a result of the Global Financial Crisis. Since 2008, the US experienced an unabated 12 year bull market fueled by four waves of money printing which increased US money supply by 30%+.

Pricing 243

Pricing Startup Investment Technology 243

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. But going into staff plus roles is another beast entirely. There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Daily Egg

AUGUST 18, 2022

There are a lot of different ways to make sure your ecommerce products get to your customers on time. Our team of. The post Best Ecommerce Fulfillment Services Compared appeared first on The Daily Egg.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

AUGUST 14, 2022

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Alteryx, ZoomInfo, Atlassian Have Blow Out Quarters. Datadog grows 74% at $2B in ARR. Ping Identify Acquired for $2.8 Billion. Don’t Call it a Downturn.

Scale 246

Scale Startup Scaling Metrics 246

Tom Tunguz

AUGUST 15, 2022

Omni announced a $27m Series A. Omni builds modern BI with a consistent data model using SQL. Omni picks up where Looker left off. Looker’s fundamental innovation, LookML, enabled one person to define the revenue metric & everyone else in the organization to use it. Omni extends that insight by building a modeling layer that learns about your data as you query it, evolving the data model with each subsequent query.

Data 221

Data CTO Innovation Engineering 221

FastSpring

AUGUST 19, 2022

According to an OpenView survey, by 2023, 56% of SaaS companies will be using or expecting to test usage-based pricing, which they define as “a pricing model that enables customers to pay for a product according to how much they use it.”. Usage-based pricing (UBP) — or consumption pricing — is based on the amount of usage of a specific metric, such as gigabytes of storage used or the number of API calls made — over a period of time.

Pricing 139

Pricing SaaS Technical Review Forecasting 139

The Daily Egg

AUGUST 15, 2022

Ecommerce fulfillment is the process of storing inventory, packing items, shipping orders, and managing returns. This in-depth guide covers everything you need. The post The Complete Guide to Ecommerce Fulfillment appeared first on The Daily Egg.

Management 315

Management 315

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

AUGUST 19, 2022

We’ve just added an extra special session for 2022 SaaStr Annual Sep 13-15 ! Brian Halligan, co-founder and Chairman of HubSpot, and Dharmesh Shah, co-founder and CTO are joining us together to talk about all the things co-founders think and do, but never really talk about! How to go long. How to divide things up. How to win in a competitive market.

CTO 220

CTO Marketing 220

Tom Tunguz

AUGUST 17, 2022

In many board rooms, the most important go-to-market number this quarter is pipeline health. For some companies, the pipeline may be less clear than a quarter or two ago. Summer seasonality may play a role. Macroeconomics might also be lurking within the numbers. Pipeline fluctuations are normal. But any meaningful & unexpected surprise warrants introspection.

Headcount 210

Headcount Engineering Trends Onboarding 210

Andreessen Horowitz

AUGUST 15, 2022

Our nation has a housing crisis. The demographic trends driving America’s housing market are impossible to ignore: our country is creating households faster than we’re building houses. Structural shortages in available homes for sale push housing prices higher, while young … The post Investing in Flow appeared first on Andreessen Horowitz.

Investment 145

Investment Trends Pricing Sales 145

The Daily Egg

AUGUST 14, 2022

Running an ecommerce business is more than just selling products online. You need to have a firm grasp of your finances and. The post The Complete Guide to Ecommerce Accounting appeared first on The Daily Egg.

Finance 317

Finance Business 317

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SaaStr

AUGUST 15, 2022

Dear SaaStr: At What Point Should Founders Pay Themselves a Market Salary? The right answer is: just as soon as the company can afford it. Taking a market salary when cash is very tight is, at best, penny-wise and pound foolish. If you own 20%-30%–50% of a company, the last thing you want to do is take a single dollar out when the company truly needs it.

Marketing 219

Marketing Engineering Revenue Compensation 219

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Andreessen Horowitz

AUGUST 19, 2022

Ben Horowitz discusses the leadership styles of Intel’s Andy Grove and Apple’s Bill Campbell, how Okta won its market with culture, and how to look for and … The post Ben Horowitz on How the Best Leaders Build Culture appeared first on Andreessen Horowitz.

Leadership 135

Leadership Marketing 135

The Daily Egg

AUGUST 17, 2022

Offering quality customer service is necessary to ensure your business’s survival. Simply answering calls from customers isn’t enough, you need an inbound. The post Best Inbound Call Center Services Compared appeared first on The Daily Egg.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

AUGUST 16, 2022

So a number of folks including Mixmax to many others on LinkedIn picked up that SaaStr’s newest Partnership Manager (really an SDR with a different spin), Mike Wander, booked 90 meetings in his first 90 days. That led to $1m in closed revenue. Pretty incredible, and something a lot of us can learn from as you begin to build out your first outbound teams: Even better, our own Poya Osgouei put up a great Uncharted podcast doing a short (10 minute) deep dive on how Mike did it, and what he l

Scale 208

Scale Revenue Branding Sales 208

IT World

AUGUST 19, 2022

No matter what type of Android phone you carry or how you usually use it, one thing is a near-universal constant: You're gonna spend a ton of time sending and reading messages. The messages may be from clients, colleagues, or your cousin Crissy from Cleveland (damn it, Crissy!). But regardless of who sends 'em or what they're about, they're all popping up on your phone and cluttering your weary brainspace.

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Andreessen Horowitz

AUGUST 16, 2022

Building your board forward from product-market fit—instead of backward from an IPO date—helps you clarify the most critical challenges facing your company and find the right people to advise you. A good board of directors can be one of the … The post The Strategic Approach to Building a Board appeared first on Andreessen Horowitz.

Product Marketing 124

Product Marketing Marketing 124