Scytale

JANUARY 21, 2025

The breach, which exposed customer names, email addresses, payment details, and purchase histories, went undetected for several weeks, delaying notification to customers until mid-July. billion, including a $22 million ransomware payment made in exchange for a promise to destroy the stolen healthcare data. healthcare system.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Use checklists to guide users toward key actions within your app. Replace generic product tours with interactive walkthroughs.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. When choosing onboarding solutions , institutions should consider functionality, pricing , scalability, integrations , automation features, and security certification.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

Intercom, Inc.

JULY 23, 2020

So what’s the solution? As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. Short on time?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Stax

JANUARY 3, 2024

Once a relatively niche offering, the COVID-19 pandemic saw retailers accelerate the rollout of self-checkout systems, their contactless nature making them a lot more appealing than traditional checkouts for many consumers. TL;DR Self-checkout systems are automated checkout solutions that allow customers to process purchases independently.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. First, a scheduled and educational email. Bad pricing practices are easy excuses for customers to cancel. survey User Churn and Revenue Churn Quick Ratio.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us.

New CTO 179

New CTO Sales Hiring B2C CTO Hire 179

Neil Patel

MAY 3, 2021

It’s more likely to be UX design or software development. With the internet and software playing such an essential part in our lives, more and more skilled programmers are needed to develop and maintain the tools we need to thrive. Coding bootcamps are significantly cheaper than most undergraduate educations.

Payment Methods 108

Payment Methods Cybersecurity Payment Solutions Artificial Intelligence 108

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

APRIL 23, 2019

Dashboard, which was a payments company back in Brazil that did payment processing, like Stripe, Braintree, or ePay, all those … That’s you guys’ versions of the company. After three months of college, we decided that we wanted to start a company, and we tired of payments. We know a lot about payments.

Sales Hiring 214

Sales Hiring Sales Recruiting Scale Payment Methods 214

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. Software companies that serve large organizations experience a 6-10% churn rate. ZenMaid, a maid service software runs a private Facebook group that is available only to their users. 3 Educate, educate, educate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut. This has a few specific advantages.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Sales Hacker

MAY 22, 2020

And the vast majority of people think they’re bad for business and branding. If someone’s already bored on your website and wants to leave it, why is it bad to give it another shot and try to catch their attention before they leave? Educate your target audience. Education is key to gaining market share.

Payment Methods 128

Payment Methods SaaS Payments Sales Payment Services 128

How To Buy Saas

JANUARY 1, 2021

Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. With platforms like this, you’ll be able to create courses but also run webinars, developer email sequences, and more. A coupon system can be integrated to boost sales.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

Intercom, Inc.

MARCH 5, 2020

I caught up with Jasmine for a chat that ranged from how she got her first big break to how she has tackled the tough task of building out her design team at Intercom from scratch. When she joined Intercom, most of Jasmine’s team left (through no fault of her own)! I can design an app. An app does not require printing.

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. Key questions to ask: What portal features and content add the most value for managing your health?

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. We educated them on key functionality and attempted to get them to book a call with a member of our team.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Scytale

SEPTEMBER 3, 2024

They investigate complaints, conduct compliance reviews, and provide education and outreach to foster compliance. If the information refers to the healthcare data or payment of healthcare data -it’s PHI and it’s protected by HIPAA. They also update the regulations periodically to adapt to changes in technology and healthcare practices.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

ChurnZero

OCTOBER 5, 2022

While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies. The solution: a robust customer health scoring program , one of the core competencies in Valuize’s ValueXperience framework.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). 2.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. So it’s not a royal we it is a team of teams, we. But that’s not where they started. Jera Brown Nice.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). As a solution, I learned how to empathize with my prospects about the current world and selling climate. The days of leveraging someone’s college, hometown, favorite sports team, etc., Write down 3 problems your product solves (i.e.,

Enterprise 128

Enterprise Payment Methods Payment Services Sales Hiring 128

Scytale

SEPTEMBER 18, 2024

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to safeguard credit card information. The PCI DSS framework consists of 12 core requirements , ranging from securing networks to regularly testing systems and maintaining an information security policy. What is PCI DSS?

Payment Services 52

Payment Services Merchant Services Systems Review Underperforming Technical Team 52

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. 51% of people will never return to a company that they’ve had a bad experience with. Even startups can make great use of in-app analytics to adjust and refine their products to ensure Product-Market Fit. Why is Product Analytics important?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Payment Methods 100

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint sees across the entire spectrum.

Payments 53

Payments Technology Scale Revenue 53

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Thankfully, you don’t need to end up like poor Icarus. Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. He was excited to go flying.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

User Pilot

OCTOBER 30, 2023

TL;DR User behavior analytics (UBA) is the monitoring, gathering, and analyzing of user actions and data using monitoring systems, allowing you to acquire useful insights into your users’ desires, concerns, and challenges.It Which specific aspects of your website or app frustrate them?

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. Security: To validate your information security controls and ensure sensitive data and systems are properly protected. Ensure all teams involved understand what is in scope for the audit.

Payment Services 52

Payment Services Payment Solutions SaaS Payments Payments 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Similarly, you can share Session Replays with other team members. Let’s take a closer look at its benefits.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

Chargify

MARCH 25, 2019

But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions. InVision Lead Designer Scott Savarie says, “Generally with SaaS products being so large and complex, interfaces tend to get overly complicated, and the user gets lost in the mix when teams try to integrate new features.

SaaS Payments 54

SaaS Payments Payment Methods Payment Features Subscription 54

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). 2.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49