SaaStr
JANUARY 26, 2025
The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2. The Education Ecosystem Attentive University Platform certification program “Texts We Love” showcase Industry-standard guides (e.g.,
SaaStr
APRIL 13, 2025
Conrad personally runs payroll for Rippling’s 2,000 employees across a dozen countries as a “part-time job,” while UK companies with even small teams often spend 5-6 days monthly just managing payroll. His rationale: Training capacity : Sales teams can only absorb so much product knowledge. The proof of effectiveness?
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SaaStr
APRIL 5, 2023
A bad experience with a revenue operations leader might taint your view of the position at all future companies, but that would be a mistake, as CRO Confidential podcast host Sam Blond learned first-hand. These leaders act as partners and build out a strong team. Not every leader is created equally.
Intercom, Inc.
JUNE 10, 2020
I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.
SaaStr
FEBRUARY 16, 2022
As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.
ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer education was designed with CSMs in mind to automate their repetitive processes and create a way for customers to self-serve their basic needs so that CSMs can do their jobs better. How CSMs play a role in customer education.
FastSpring
JANUARY 23, 2025
Like when when you’re with pricing, do you find that part of that emotional kind of like walking people through the sales process is educating them on what the pricing should be to people come loaded with a lot of maybe misconceptions around how the process works? And people need to be educated as to that. We’re doing $2.5
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