Payrix

FEBRUARY 4, 2025

For example, for a roofing contractor company, the software would act as the master merchant, setting up the infrastructure for contractors (sub-merchants) to receive payments from customers. This model allows sub-merchants to focus on their core activities while benefiting from streamlined access to payment services.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

User Pilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. As product managers and onboarding specialists, you’re juggling a million priorities: feature adoption, activation milestones, reducing churn… And crafting the perfect email sequence that guides users to success? Don’t just guess!

Onboarding 52

Onboarding Benchmarks Engagement Data Analysis 52

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

JULY 20, 2024

Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. That’s a lot of time in startup land and doesn’t work, so you want to think about how to compress these onboarding times so employees hit their stride much quicker. They might even take a year to really hit their stride.

Sales Recruiting 299

Sales Recruiting Sales Hiring Scale Engineering 299

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For instance, satisfied customers are more likely to renew their subscriptions month after month with a subscription-based streaming service. Use gamification to drive engagement. It makes customers feel welcomed and supported.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

OCTOBER 5, 2022

Where do they show up during the engagement cycle? This information allows us to learn how our customers engage with our products and our various marketing platforms or how they use other technologies or services. This might present a chance to complement product-led engagement with enterprise sales. Solve for speed.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

Intercom, Inc.

AUGUST 31, 2021

In addition to email, you can now choose from a range of conversational message types – like push notifications, in-product messages, banners – so you can engage and inform your customers in the right place, at the right time, using the channel (or channels) that work best. Subscription renewal reminders. Looking for some inspiration?

Payments 218

Payments Payment Solutions Payment Methods Payment Features 218

Stax

MARCH 16, 2025

However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. A lack of onboarding Onboarding is critical when it comes to successful user adoption of a new product. A lower churn rate indicates higher customer retention.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

SEPTEMBER 15, 2020

Customer engagement has never been more essential to business survival. Successful customer engagement depends on sending the right message, at the right time, and in the right place. You can easily target your audience using criteria such as their behavior in your product, say, or their engagement with prior messages.

Scale 231

Scale Mobile Engagement Onboarding 231

User Pilot

NOVEMBER 14, 2024

Product usage patterns and engagement levels (those who use the product more than others). In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Feature engagement analytics in Userpilot. What metrics should you consider? Segmentation in Userpilot.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

User Pilot

JANUARY 2, 2025

How to design surveys for maximum engagement? Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. Visual simplicity boosts engagement: Emoji ratings make the survey quick and fun to fill out. Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

AUGUST 6, 2024

There’s no product growth without customer engagement. In the article, we will share 15 great customer engagement ideas that will help you support your customers, let them get the most out of the product, and keep them interested. We also look at examples of SaaS products with excellent engagement strategies.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers.

Mobile 235

Mobile Onboarding Engagement Churn 235

User Pilot

AUGUST 26, 2024

You import your software subscriptions and can monitor all your spending, approve purchases, automate renewals, and control access from one place. Cledara needed an onboarding tool that would support its growing customer base and after considering other tools, they chose Userpilot. Book the demo!

Software Review 104

Software Review Engagement Sales Hiring AI Search 104

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding. Ready to dive in?

Onboarding 105

Onboarding Strategy Social Media Churn 105

User Pilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Let’s dive in!

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. You can apply both engagement models without writing a single line of code thanks to no-code solutions like Userpilot. micro-videos ).

Customer Success 96

Customer Success Engagement Scale Management 96

Intercom, Inc.

APRIL 26, 2022

Prioritize meaningful customer engagement. With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. Prioritize meaningful customer engagement.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

Neil Patel

SEPTEMBER 17, 2021

Because it is one of the only social networks left that is truly “personable” and the engagement is still decent because of it. This adds up to 132 percent more engagement–without doing any extra work past the initial setup. Send onboarding messages with educational messages to engage followers. Costs vary.

Engagement 145

Engagement Social Media Marketing Underperforming Technical Team 145

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 105

SaaS Payments Payment Services Payments Payment Solutions 105

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024? Book the demo to find out more!

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Payrix

JULY 30, 2024

When looking for an Embedded Payments partner, it’s important to understand their approach to implementation and that it aligns with your goals and standards. Get guidance from experts who understand secure payments and your business The payments universe is inherently complex.

Merchant Services 147

Merchant Services Payments Payment Solutions Payment Services 147

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 105

Software Review Engagement Technical Review AI 105

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Terrible primary onboarding. Involuntary churn due to failed payments. And what are the most concerning cancellation reasons you could avoid? Keeping bugs unfixed.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

Intercom, Inc.

FEBRUARY 11, 2020

To re-engage customers effectively, you need to remind the customer of what it is that got them there in the first place. For example, often new customers will encounter problems in completing a specific step in onboarding, and churn as a result. This importer remains the most impactful onboarding feature we’ve released.

Retention 282

Retention Sales Hiring Churn Onboarding 282

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. Metrics to track here include engagement, website traffic, and trial sign-ups. Measure your success by monitoring metrics like activation rate, time to value , and onboarding completion rate.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. Set up in-app surveys to capture feedback at crucial moments, such as during onboarding or after specific feature usage. Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans.

Software Review 105

Software Review Technical Review Software B2C 105

Payrix

FEBRUARY 4, 2025

Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Card brands Member-based corporations that connect consumers, businesses, and banks through electronic payments; establish and enforce rules amongst members; and promote the brands (e.g.,

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. What does that mean exactly?

B2C 148

B2C Payments SaaS Payments B2B 148

Intercom, Inc.

JULY 1, 2020

You can also onboard and educate new customers, so they’re set up for success with your product from day one and have all of the information they need to overcome common hurdles. . Here are three tactics that have proven effective time and time again: Onboard and educate customers with Product Tours.

Customer Support 239

Customer Support Scale Education Onboarding 239

BetterCloud

NOVEMBER 1, 2024

Let’s say you already automate onboarding using some kind of end-to-end SaaS management platform like BetterCloud. In a flash, you see that 110 licenses are not activated, 73 of activated licenses are not engaged users. Improve security by enforcing strong access controls and preventing unauthorized access. But that’s not all.

Management 52

Management SaaS Payment Features Scale 52

User Pilot

NOVEMBER 27, 2023

Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business. It encompasses expenses related to marketing, sales, and any other activities involved in attracting and onboarding new customers. Book a demo today. What is revenue growth?

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Payrix

JANUARY 30, 2024

Their cloud-based software suite supports donor engagement, member management, event planning, volunteer tracking and more, allowing their clients to put focus back into doing good. In pursuit of transforming how nonprofits are supported, Neon One knew their clients faced integration issues and lacked payments expertise.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130