SaaStr

MARCH 2, 2022

Use it to develop a hypothesis about what will work and turn it into a data-driven program. Our teams thrive on community engagement. A successful community can increase the results of your product by focusing on engaging with users. Use agencies to outsource your execution, not your thinking. Use data to lead the way.

Outsourcing Services 246

Outsourcing Services Scale Outsourced Development Marketing 246

Tom Tunguz

JUNE 22, 2022

Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits. These ad networks’ will use public wallet information to target users.

Marketing 355

Marketing Blockchain Advertising Government 355

Tom Tunguz

MARCH 24, 2020

We already do this today for software with contract values at $50k. But the US has the potential to increase grocery delivery 5x if we look to other developed nations as a proxy for long-term adoption. Could we do it at $500k or $5M? Video might quicken the de-urbanization of the US. Entertainment is changing.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

Tom Tunguz

AUGUST 14, 2024

Nearly 10 years ago, I wrote a post about the minimum viable average contract value to justify a sales team. Most companies typically hire account executives & development reps at $15k or greater in contract value because the economics of lower ACVs aren’t viable for most. There may be a compounding effect.

CTO Hire 223

CTO Hire Sales Hiring Outsourced Development CTO 223

SaaStr

MARCH 24, 2021

Contracting. If the prospect accepts, they sign a contract and the deal is won. 5 tips for developing a sales process for your startup. Qualified startups in SaaStr can get Zendesk customer support, engagement, and sales CRM tools free for 6 months. If they choose not to accept the deal, then it’s lost. Learn more.

Sales Hiring 318

Sales Hiring Startup Sales Outsourced Development 318

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. . “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

Tom Tunguz

MAY 1, 2023

Conversations about contracts & pricing are kicked down the road until the customer sees value & the path to capture it. AEs, experts in closing contracts, often focus on reducing sales cycle & maximizing contract value - which aligns with their incentives & compensation plan.

Scale 211

Scale Engineering Outsourced Development Sales 211

FastSpring

JANUARY 9, 2025

How you can pursue these strategies to drive more profitability for your games, while developing a more meaningful relationship with your players. We work with big, wonderful mobile developers like Ninja Kiwi that make games like Bloons Tower Defense, folks like BoomBit, Hutch, and a bunch of other great developers and publishers.

Payments 164

Payments Mobile Payment Methods Revenue 164

SaaStr

JUNE 29, 2023

Contract values are up nearly 30% from two years ago, representing massive growth in company SaaS spend, which is already a top five line item.” As a result, we’re seeing SaaS companies develop new pricing strategies.” They want to maximize dollar value and limit contracts to renew.

VP of Engineering 293

VP of Engineering Trends Cybersecurity Sales Hiring 293

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

SaaStr

SEPTEMBER 11, 2024

It also required them to: Negotiate their first Enterprise customer contract Undergo deep security reviews Once you land your first Enterprise customer, it might be time to build that first sales team. Those characteristics determine how the customer purchases, adopts and engages with your account team to derive value from the software.

Scale 307

Scale Scaling Sales Hiring compliance 307

SaaStr

DECEMBER 1, 2022

With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. Engage teams by enabling them to interact with the project in the way they prefer. Tropic is procurement paradise.

Merchant Services 274

Merchant Services Payment Solutions SaaS Payments Payments 274

Tom Tunguz

JANUARY 30, 2018

But they return 90 days later and sign a contract for $90,000. Neither of these customer journeys is exactly the “prospect to qualified lead to contract” journey that has been canonicalized in Predictable Revenue. Marketing might engage a customer initially, passing the lead to sales development.

Outsourced Development 189

Outsourced Development Customer Lifetime Value SaaS Startup 189

SaaStr

APRIL 21, 2023

Take your top 10 biggest, most engaged customers who derive the most value from your company and love you. If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. Now, go find 30 other prospects exactly like them. Every customer has a clone. You have to do the research.

Outsourcing Services 259

Outsourcing Services Scale Outsourced Development Marketing 259

SaaStr

NOVEMBER 24, 2020

GuideCX makes your life easier with their client onboarding software that helps companies invie, guide and engage internal and customer teams in a transparent process that delivers value faster. PandaDoc is trusted by businesses to create, approve, and eSign proposals, quotes and contracts.

Scale 293

Scale Scaling Outsourced Development compliance 293

SaaStr

NOVEMBER 1, 2022

AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. The engagement model is standard: a) Companies reserve $XX million equity for advisors. Org Building Ideas for Cross-Border Companies.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Tom Tunguz

JUNE 21, 2022

Second, UBP reduced friction for individual developers to tinker with the APIs. AEs retired quota by closing annual contracts for a base level usage. AEs deliberately undersized the contract commitment to ensure customer happiness and create opportunities to re-engage the customer for expansion.

Startup 203

Startup Sales Hiring Outsourced Development Compensation 203

User Pilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Let’s dive in!

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

SaaStr

MAY 24, 2024

Jason Lemkin prefers sharing his thoughts through LinkedIn posts rather than engaging in conversations, finding it more efficient for his communication style. CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs. When CS is part of sales, there’s a lack of focus on customer care.

Sales Hiring 293

Sales Hiring Outsourcing Services Technical Review Scale 293

User Pilot

MAY 8, 2024

As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Whatfix – best for creating in-app messages for employee engagement. Pendo – best in-app messaging platform for mobile apps. Contextual triggers.

Engagement 105

Engagement AI Search Software Review AI 105

SaaStr

AUGUST 8, 2023

This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. Business Development Identify and assess partnership opportunities to drive growth Business Intelligence Turn data into insights to inform decision-making.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Payrix

FEBRUARY 4, 2025

Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Merchant category code (MCC) Classification designating the principal trade, profession, or line of business in which a merchant is engaged. Visa, Mastercard, American Express, etc.).

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. I heard Aaron Ross talking about nobody likes surprises.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

SaaStr

OCTOBER 5, 2022

Where do they show up during the engagement cycle? This information allows us to learn how our customers engage with our products and our various marketing platforms or how they use other technologies or services. For instance, you may begin with a product-led model serving developers.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

SaaStr

FEBRUARY 8, 2022

Waze defines value as the deal size or amount of the contract. It’s important to ask yourself if you’re engaging your clients enough, helping them to want to invest more in your offerings. You’re not the only SMB asking this question as you navigate perpetual pitches, closing clients, and growth. . Let’s look at them: Value.

Scale 292

Scale Sales Hiring Compensation Sales 292

SaaStr

JUNE 14, 2023

From its humble beginnings as a one-click dictionary solution to becoming an industry leader in RPA program development, UiPath’s story offers valuable insights for SaaS entrepreneurs looking to scale their own automation initiatives. They went to India for a few months to develop a prototype and realized this was where the market was.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Tom Tunguz

AUGUST 14, 2017

Sales cycle is the number of days from first engaging a customer to when the customer signs a contract. Accounts receivable latency is the amount of time from the contract being signed to the customer paying for the service. `CCC = Sales cycle + Accounts Receivable Latency - Accounts Payable Latency.

Startup 189

Startup Sales Hiring Payment Solutions Payment Services 189

Intercom, Inc.

JULY 14, 2022

errors, slow requests) using smart dynamic sampling while staying below the contract limit. Engagement metrics : We wanted the vendor to be a good partner and help us to track the tool’s adoption and effectiveness by exposing key usage metrics and levels of engagement.

Engineering 272

Engineering Outsourced Development Metrics Pricing 272

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 103

Engagement Strategy SaaS Scale 103

SaaStr

FEBRUARY 7, 2024

When they outbounded a prospect with an intent or predictive signal, the dollars per contract average were 3-4x higher than those with no signal. As a developer company selling to developers, they’d hire people out of boot camps to take on this role because they could answer technical questions and know the product better.

Scale 273

Scale Sales Hiring Strategy Marketing 273

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Neil Patel

AUGUST 28, 2020

You want to attract this set of people, educate them with engaging content , and pull them into your sales funnels. Doing this helps them develop custom strategies and plans unique to achieving your goals. Contract with Deliverables. And the outcome? And SEO strategies that worked for company A may not work for yours.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Hacker

JULY 15, 2021

Brands using the strategy see a massive 171% hike in average annual contract value. Depth engagement metrics. Depth engagement measures how deeply visitors from target accounts engage with your site content. The stronger the engagement, the more likely visitors will take the desired actions (convert).

Strategy 117

Strategy Outsourcing Services Outsourced Development B2B 117

Intercom, Inc.

NOVEMBER 12, 2020

Indeed, it was seeing Harmon develop these personal relationships with his frequent customers that inspired Intercom’s founders to develop a tool for internet businesses to get closer to their own customers. We want a new way to engage with business. We prefer outcomes over ownership. We want services, not products.”.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

yoursales

JANUARY 28, 2022

Whether you're a VP Sales of a Sales Development Representative, you should expect your company to equip you to get the job done. With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Sales Stack Graveyard.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Intercom, Inc.

NOVEMBER 14, 2018

For example, say that I notice we’re over delivering on sales eligible leads but our number of stage one opportunities – new leads that our Sales Development Representatives (SDRs) mark as qualified and pass to our Account Executives (AEs) – hasn’t increased. Number of accounts engaged. Contraction dollars. New logos acquired.

Sales Hiring 188

Sales Hiring Metrics Revenue Sales 188