Remove Engagement Remove Scaling Remove Software Improvement
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Four beliefs shaping our vision for customer support

Intercom, Inc.

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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How to Prevent Click Fraud on Your PPC Ads

Neil Patel

What happens if people start clicking your ad with absolutely no intention of making a purchase or engaging with your site, though? Not every website out there is perfectly trustworthy, and there have been some stories of ad fraud on a big scale in recent years. For mobile ads on Google, the average conversion rate is 3.48 Conclusion.

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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

User Pilot

By deferring non-essential choices to later stages—such as company name, job title, or account preferences—users can quickly sign up and engage with the product, reducing form abandonment rates. This onboarding approach enhances engagement and drives product mastery because users learn by doing. Userpilot’s concise sign-up form.

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4/29: the ugly side of growth

ProfitWell

According to research done at UC Berkeley and Stanford, premature scaling is the most common cause of business failure. By sending tips and tricks for using your software, not only will you avoid customer frustration, but you can learn more about how folks use your product. Drip campaigns are also great for re-engaging leads.

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