SaaStr

SEPTEMBER 14, 2020

2 Cloud is Eating Software. The astonishing fact is: cloud is eating software. In just five years, Cloud will become the majority of the software market. By 2030, it is predicted to take over all technology and software. Hardware is turning soft, and software is empowering innovation. Conduct 360 feedback. .

Technical Review 350

Technical Review Cloud Software Review Technology 350

User Pilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates.

Software Review 105

Software Review Technical Review Software B2C 105

Payrix

FEBRUARY 4, 2025

What is an integrated software vendor? An integrated software vendor more commonly known as an ISV is a software company that engages in a partnership with a payments provider in order to integrate payment processing capabilities into their platform. 3 things you should know about integrated software vendors 1.

Payments 130

Payments Payment Services Payment Solutions PayFac as a Service 130

Payrix

JANUARY 10, 2025

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers. Check out this helpful blog: The essential elements of merchant underwriting for software companies.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

NOVEMBER 27, 2024

Its product provides software to spas and salons but it’s not new (the first salon software came out in the 80s), and neither is a lot of the vertical software getting hot today. 10-15 years ago, salon and spa software was essentially a calendar with bells and whistles. readily available that didn’t exist before.

SaaS Payments 260

SaaS Payments Payments Payment Solutions Payment Services 260

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

DECEMBER 1, 2021

The state of software buying has changed. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . Furthermore, 55% of companies plan to increase software spending in 2022.

Software Review 290

Software Review SMB Enterprise Software 290

Intercom, Inc.

MARCH 28, 2022

That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Consumer expectations for exceptional, engaging experiences are rising.

Scale 228

Scale Engagement Technical Review Business 228

Payrix

APRIL 28, 2025

That expectation has driven software companies to build and grow their platforms rooted in customer centricity. As the demand for seamless platform experiences intensifies, theres only one way for software companies to effectively deliver on customer-centric strategies: with a digital-first approach.

Merchant Services 100

Merchant Services Payment Services Payment Solutions Payments 100

SaaStr

JANUARY 17, 2025

So there’s a lot of risk associated with engaging AI and using it. Key Takeaways The discussion highlighted how AI is not just another feature but a fundamental shift in how software products are built and consumed.

AI 264

AI Cybersecurity User Experience Scaling 264

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Qualifying questions for choosing the right customer engagement tool.

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

AUGUST 19, 2023

So our good friend Lloyed Lobo as part of his new book and series on Building Community did a deep dive with Jason on how SaaStr built the world’s largest community for business software — somewhat on accident: Why do some companies have loyal, cult-like followings while others blend into oblivion?

Software 245

Software Business Social Media Government 245

SaaStr

DECEMBER 11, 2024

AI can help discover preferences in contracts, understand how legal teams like to negotiate and implement that automatically in the software. Seema explains, “You really do need founder-level engagement and drive to push the product forward and make AI a center of the strategy because every SaaS company today is an AI company.

AI Search 290

AI Search AI Artificial Intelligence B2B 290

SaaStr

DECEMBER 20, 2021

Tamar Yehoshua, CPO at Slack, Anu Bharadwaj, COO at Atlassian, and Varun Parmar, CPO at Miro joined SaaStr to talk about how these changes have impacted their companies and enterprise software as a whole. Massive engagement and productivity come from tools that fit seamlessly with your needs. Most enterprises expect this now.

Enterprise 246

Enterprise Software Entertainment Company Culture 246

User Pilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. What can you learn from Userpilot?

Onboarding 105

Onboarding SaaS Software Communication 105

SaaStr

DECEMBER 26, 2022

Amanda Malko is CMO at G2, a software marketplace and review site that reaches over 60 million buyers annually across 2000 software categories. In this session, she shares insights and trends from research conducted this year that can help software buyers and sellers make smarter decisions about software and the market. .

Software Review 245

Software Review Software Azure Cloud 245

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

TechEmpower SaaS

NOVEMBER 13, 2023

The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. We could prompt Mark to enter descriptive keywords like “dedicated” and “engaging.” Share your daily drive, such as creating engaging math lessons, and how your experience aids this.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

TechEmpower SaaS

MARCH 4, 2024

Instead of just counting clicks, AI can analyze a range of factors like user engagement duration, the relevance of ad placement in relation to the content being viewed, and historical purchasing behavior of the viewers. Overall, generative AI is a transformative asset in the software engineering lifecycle, from conception to deployment.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Payrix

DECEMBER 18, 2024

The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. Michael noted that software partners now demonstrate a sophisticated understanding of payments, driven by improved access to educational resources and prior experience with payment relationships.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

USIO

APRIL 24, 2025

Healthcare providers rely on software partners not just for operations, but to help optimize the full revenue cyclefrom the first appointment to the final payment. Your software plays a critical role in streamlining that process. Automated appointment reminders via SMS or email that drive attendance and pre-visit engagement.

Merchant Services 130

Merchant Services Payments SaaS Payments Payment Services 130

Buffer Resources

JULY 24, 2024

Put simply, social media automation is outsourcing the repetitive, manual, and sometimes boring tasks in your to-do list to software. Adding software into the mix doesn’t just reduce your overhead; it also helps you maintain your social media presence without burning out. What’s the engagement rate?

Social Media 114

Social Media Outsourcing Services Strategy ChatGPT 114

SaaStr

OCTOBER 30, 2024

The ones that are really engaged, the ones that are there for founders will have some friction swith some of founder they’ve invested in. If you’re not sure, talk to as diverse a set of founders they’ve invested in as you can. And don’t expect all the founders to love them.

Venture Capital 316

Venture Capital Software Review Investment Startup 316

SaaStr

APRIL 14, 2025

If youre serious about scaling software, you cant afford to miss it. Whether youre here to learn, network, or just hang out with your B2B peeps, theres no better place to be. SaaStr Annual 2025 is more than just an eventits where the B2B community comes together to learn, grow, and scale.

VP of Engineering 204

VP of Engineering CTO Coach VPCs (Virtual Private Cloud) Scale 204

SaaStr

OCTOBER 26, 2021

Using Dave Kellogg’s “ Four Sources of Pipeline ” framework, marketing should source 60% of the pipeline for a representative enterprise software company. . In a noisy world where there are no practical barriers to creating B2B content, you need a thoughtful approach to engage your Ideal Customer Profile audience. . Video: HE RE.

Scale 358

Scale Marketing SMB Leadership 358

Tom Tunguz

MARCH 24, 2020

The corollary to working online will be software to improve collaboration for distributed teams. In tandem, security software spend is sure to grow. I wonder if we will get to a point where we are routinely selling and deploying costly and complicated enterprise software entirely remotely. Could we do it at $500k or $5M?

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

Tom Tunguz

JUNE 22, 2022

The Analytics systems power Segmentation software. Once a marketer has understood the customer types, Segmentation software clusters users into different groups, some subset of which will receive Campaigns. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits.

Blockchain 355

Blockchain Marketing Advertising Government 355

Tom Tunguz

JULY 10, 2022

Let me tell you a tale of two software sales processes. Take 1: An ambitious account executive engages a sales prospect and hustles to sell the customer a mega contract that consumes nearly the entirety of a budget. She refers you to a friend, who buys software from you and then tops up again. ” The customer is in control.

Strategy 356

Strategy Sales Compensation Retention 356

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly. This results in faster Aha!

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Tom Tunguz

SEPTEMBER 2, 2022

During Bill Binch’s Office Hours , he predicted many more software startups would achieve 200% net dollar retention. Account executive engages the team to help sell to the department. AE engages a VP or C-level executive to upsell the whole company, an enterprise-license agreement (ELA). User champions team-wide usage.

Enterprise 351

Enterprise Startup Retention Engagement 351

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. “It’s a critical task within the function, and somebody had to build something simpler, smarter, and fairer” Then, I was tasked with running an RFP process to find software to solve this problem.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

SaaStr

SEPTEMBER 11, 2024

Lucid is the leading provider of visual collaboration software with over 70M users worldwide. Those characteristics determine how the customer purchases, adopts and engages with your account team to derive value from the software. How do they purchase software, adopt it, and engage with account teams to derive value?

Scale 312

Scale Scaling Sales Hiring compliance 312

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. This is more than just an event – it’s your chance to revolutionize your software platform. billion by 2026.

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130