SaaStr

APRIL 14, 2025

Head of AI Dialpad: How to Build AI at Scale GTM/ B2B Speakers: CEO HubSpot Yamini Rangan: Going More Multiproduct, Going More AI, and Going More SMB and More Enterprise CEO Dropbox Drew Houston: DropBoxs Third Act: AI & Content Intelligence CEO Calendly, Tope Awotona Open AMA and AI in 2026 CEO Clio, Jack Newton: Reaccelerating Vertical SaaS to (..)

VP of Engineering 204

VP of Engineering CTO Coach VPCs (Virtual Private Cloud) Scale 204

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Automation not only boosts efficiency but also frees up resources that can be redirected toward innovation and customer engagement.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

FastSpring

JANUARY 9, 2025

Justin Sacks (02:08) Taking me back, I think I got a summer job in high school so that I could pay for my own WoW subscription. Back in the day, games, well, at least large online multiplayer games, required a subscription rather than just a one-time fee. How many years you recall did you pay for the subscription?

Payments 164

Payments Mobile Payment Methods Revenue 164

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For instance, satisfied customers are more likely to renew their subscriptions month after month with a subscription-based streaming service. Use gamification to drive engagement. A targeted live demo offer in Userpilot.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Subscription Flow

OCTOBER 10, 2024

If a business wants to shift to an entirely new model, such as it wants to move from a traditional model to a subscription based one, it needs to migrate to a new billing system. A system which supports recurring subscriptions, and advanced pricing strategies. The subscription plans must be transferred to the new software as they are.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. 10k/month in usage). 90 days).

Scale 147

Scale Compensation Retention Churn 147

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. Mixmax is the #1 sales engagement platform for the complete sales cycle. What are they all about?

Artificial Intelligence 307

Artificial Intelligence Machine Learning SaaS Consulting 307

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Subscription 59

Subscription Payment Features Outsourced Development Pricing 59

SaaStr

DECEMBER 14, 2020

Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., Doing this once a month in a structured fashion can radically improve engagement across the team in solving customer problems. Get engagement up. the dynamics are similar.

Churn 362

Churn Sales Hiring Systems Review B2C 362

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. The result?

Payment Features 59

Payment Features Payments Subscription Revenue 59

User Pilot

AUGUST 6, 2024

There’s no product growth without customer engagement. In the article, we will share 15 great customer engagement ideas that will help you support your customers, let them get the most out of the product, and keep them interested. We also look at examples of SaaS products with excellent engagement strategies.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

User Pilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Let’s dive in!

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

SaaStr

DECEMBER 11, 2020

In turn, charting a course to channel proficiency depends upon optimizing your channel partner engagement strategy at every stage. As you can see, the process of readying your business to engage with and operate through the channel is of vital importance to the modern ISV. A delicate balance for the Modern ISV.

Scale 299

Scale Scaling Marketplace as a Service Cloud 299

Blulogix

DECEMBER 19, 2024

By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Leveraging Artificial Intelligence (AI) AI is set to play a significant role in the future of the subscription economy.

Subscription 52

Subscription Payment Features AI Search Artificial Intelligence 52

Tom Tunguz

MARCH 24, 2020

Better for the leagues and athletes to sell more products and subscriptions, better for the fans who engage more, over longer seasons, in different formats. It’s not hard to imagine a world of eSports that’s a hybrid of real-world and virtual. Another question I’ve been wondering is about US college education.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

Buffer Resources

AUGUST 13, 2024

  Standout feature for brands: Heepsy provides advanced search filters that allow users to narrow down influencer options based on various criteria such as location, follower count, engagement rates, niche, and more. Pricing: Shopify Collabs is available to Shopify merchants as part of their existing subscription. 

Payments 111

Payments Branding Merchant Services Payment Methods 111

Intercom, Inc.

AUGUST 31, 2021

In addition to email, you can now choose from a range of conversational message types – like push notifications, in-product messages, banners – so you can engage and inform your customers in the right place, at the right time, using the channel (or channels) that work best. Subscription renewal reminders. Looking for some inspiration?

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 260

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 260

User Pilot

AUGUST 26, 2024

You import your software subscriptions and can monitor all your spending, approve purchases, automate renewals, and control access from one place. Results : Userpilot improved customer engagement in just a week, with in-app messages significantly outperforming email. Book the demo! Userpilot supports AI-powered localization.

Software Review 104

Software Review Engagement Sales Hiring AI Search 104

Buffer Resources

JULY 29, 2024

  YouTube Community Posts are another way the social media platform and video search engine are making YouTube a one-stop-shop for building an audience — a handy tool in your toolbox for keeping your subscribers engaged. This not only boosts engagement but can also grow your subscriber base. Nope, not anymore!

Social Media 107

Social Media Branding Engagement Payment Features 107

SaaStr

OCTOBER 5, 2022

Where do they show up during the engagement cycle? This information allows us to learn how our customers engage with our products and our various marketing platforms or how they use other technologies or services. This might present a chance to complement product-led engagement with enterprise sales.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

SaaStr

MARCH 24, 2022

BlueSnap supports payments across all geographies through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. Customers use our platform to drive more leads, reward customers, and engage employees.

Payments 260

Payments Payment Services Payment Solutions SaaS Payments 260

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Subscription 97

Subscription Payment Features B2B Customer Success 97

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Use AI to Create Highly Engaging Enablement Programs with Zoom” How Zoom uses AI to turbocharge the quality of its sales enablement.

Scale 264

Scale Technical Review AI Sales Enablement 264

Clouded Judgement

AUGUST 25, 2023

Event data allows customers to send behavior-triggered messages that keep consumers engaged with the right message at the right time. ” How Klaviyo Makes Money Klaviyo has about 130k customers, with an ACV of ~$5k From the S-1: “We generate revenue through the sale of subscriptions to our customers for the use of our platform. .”

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

APRIL 27, 2023

Organizations using Bob are able to accelerate hiring, retain the best talent, and elevate employee engagement. Spendflo offers the best buying, negotiation, renewal & tracking service for your SaaS subscriptions. QuotaPath is the most adaptable compensation solution to bring Sales, RevOps, and Finance all on the same page.

Cloud 264

Cloud Scale Startup Sales Hiring 264

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

Subscription 96

Subscription Payment Features B2B Consulting 96

Intercom, Inc.

SEPTEMBER 15, 2020

Customer engagement has never been more essential to business survival. Successful customer engagement depends on sending the right message, at the right time, and in the right place. You can easily target your audience using criteria such as their behavior in your product, say, or their engagement with prior messages.

Scale 231

Scale Mobile Engagement Onboarding 231

SaaStr

JUNE 19, 2024

Kelsey joined them as CPO, and they started experimenting with less expensive packages downmarket where customers could go online and set up a subscription. They made a subtle change with the CTAs, and when they launched the new experience: There was a 30% increase in in-product subscriptions because they drove users to the pricing page.

Scale 306

Scale Scaling Underperforming Technical Team User Experience 306

SaaStr

JANUARY 15, 2021

Founder and Chairman Ryan Smith is also one of the most engaging and transparent CEOs out there, and we’ve had 3 amazing SaaStr sessions with him: And most interestingly … they’ve gotten a second chance to IPO. Qualtrics is one of our favorite SaaS stories at SaaStr. The merger with SAP did seem to work.

Enterprise 316

Enterprise Scaling Investment Revenue 316

SaaStr

MARCH 15, 2024

Last week, they launched a product called Vimeo Central, a complete suite for using video in collaboration and employee engagement. They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. They sell a lot into internal video, which is employee engagement.

AI Search 278

AI Search SaaS Advertising Sales Hiring 278

User Pilot

JANUARY 2, 2025

How to design surveys for maximum engagement? Key takeaways from this example In-app placement improves engagement: The feedback widget allows users to submit ideas at the most relevant momentwhen users are actively engaging with the tool. What is the main reason for canceling your subscription? Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

Payrix

FEBRUARY 4, 2025

When successfully implemented, they create a unified payment experience between online, in-store, mobile, and digital wallets, which decreases friction and increases customer engagement. It allows cardholders to conveniently pay for purchases directly from their devices instead of using their physical debit or credit cards.

Payment Services 130

Payment Services Payments Merchant Services Payment Methods 130

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. It is perfect for teams that want to improve response rates by turning surveys into more interactive and engaging experiences. E.g. Sending personalized emails to detractors or engaging promoters with referral requests.

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 105

Software Review Engagement Technical Review AI 105