Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

SaaStr

MARCH 18, 2025

” This wasn’t just for major deals or quarterly business reviews – it was a fundamental operating principle that persisted “from day one to day one thousand.” ” This adaptive planning model proved essential in their hypergrowth environment, where annual plans would have quickly become obsolete.

Scale 179

Scale Sales Hiring Scaling Headcount 179

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences.

Scale 228

Scale Engagement Technical Review Business 228

SaaStr

JANUARY 24, 2022

During your first or next round of financing, or during any type of financial decision involving a third party, some type of due diligence will be performed by accountants that will define revenue per Generally Accepted Accounting Practices (GAAP). With a rental engagement, the burden falls on you. But don’t.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

SaaStr

APRIL 14, 2023

Due diligence is essential; you should feel empowered to ask those questions from day one. Investors want to know about metrics, the drivers of your business, and whether users are growing, engaged, or churning. This long-range discussion will require due diligence, iteration, and a shared long-term vision.

Development Team Review 258

Development Team Review Technical Review Underperforming Technical Team SMB 258

User Pilot

OCTOBER 19, 2024

It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

APRIL 23, 2024

The founders were very hands-on with R&D and other aspects of the organization, such as detailed technical reviews. There was a sense of co-ownership between the engineering team and tech leaders diving deep on these tech reviews. They miss what customers want. Founders and leaders should dive deep.

Technical Review 285

Technical Review Government Innovation Engineering 285

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. Activate proactive engagement across your e-commerce site. Proactive engagement. However, with the right tech stack, your team can handle even complex payment problems with ease. Maintain momentum by bridging your tech stacks. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Stax

MARCH 16, 2025

However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. Even if you believe your technology is easy to set up and use, it may not be for the average person. Contact sales 2.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

APRIL 3, 2024

The three co-founders were gathering data in hot storage to respond more effectively to instances with the benefit of historical and technical context. That’s where true automation will be, in the disruptive work that people are freed up and enabled to do and do more effectively and quickly due to having the assistance and rich context.

Generative AI 292

Generative AI AI Technical Review Software Review 292

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Stripe is one of the few who have unlocked the code to great product design by changing their approach to the product design process and constantly engaging with users. Be meticulous in your craft. Seek feedback.

CTO Hire 286

CTO Hire CTO Payment Methods Payment Solutions 286

Payrix

FEBRUARY 4, 2025

Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Merchant category code (MCC) Classification designating the principal trade, profession, or line of business in which a merchant is engaged. Visa, Mastercard, American Express, etc.).

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This technological integration into software engineering not only enhances the productivity of development teams but also ensures that IT infrastructures are robust and reliable.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack.

Sales Hiring 317

Sales Hiring Scale Technical Review Marketplace as a Service 317

SaaStr

AUGUST 17, 2024

This doesn’t mean from a product standpoint, but from how they engage with you and your team – from that first interaction on a review site or a search to how they interact during renewals as a customer. You need to determine who engages with your company at what stage of the funnel and ensure you have a consistent value prop.

Scale 306

Scale Sales Hiring Sales Technical Review 306

User Pilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

User Pilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. In fact, it was first created as an analytics tool, and only in recent years has it also developed an engagement suite. Just like Userpilot, its a full-suite product experience platform with analytics, feedback, and engagement layers.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Tom Tunguz

MARCH 24, 2020

Certainly, some of this spike is due to transient conditions. Better for the leagues and athletes to sell more products and subscriptions, better for the fans who engage more, over longer seasons, in different formats. Delivery and logistics are booming. Entertainment is changing. The increasing student debt burden is unsustainable.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. Let’s talk about implementation and past challenges when deploying technology. That’s when you’ve got to take the diligence to the next level. Be diligent about learning and improving. Did we give the conversation its due? We’d build. Experiment.

Technical Review 242

Technical Review Leadership Company Culture Startup 242

Buffer Resources

AUGUST 7, 2024

Data like this proves that influencer marketing is a valuable strategy for brands looking to reach a large, engaged audience.  This can help you find influencers already engaged with topics relevant to your brand. Of course, verify the authenticity of influencers' followers and engagement.

Social Media 109

Social Media Compensation Technical Review Branding 109

Tom Tunguz

DECEMBER 17, 2022

The go-go days of 2021 & the pandemonium of 2022 ebb, leaving a year of sobriety at low tide: longer diligence processes, fewer rounds, lower entry & exit valuations. Scoring last year’s predictions: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023.

Software Review 259

Software Review Technical Review Machine Learning Artificial Intelligence 259

SaaStr

MAY 24, 2024

Lemkin emphasizes the need to hire “Pirates and Romantics,” passionate and quirky individuals who are dedicated to the company’s mission, in contrast to the majority of job workers in the tech industry. It’s important to take a vacation and try to find joy in one’s job before moving on.

Sales Hiring 286

Sales Hiring Outsourcing Services Technical Review Scale 286

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. They review the changing market, buyer trends, and tips for the road ahead. Demand for Sophistication and Innovation.

VP of Engineering 286

VP of Engineering Trends Cybersecurity Sales Hiring 286

Intercom, Inc.

OCTOBER 8, 2020

Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Crowning the customer.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

SaaStr

MARCH 10, 2022

My quick review of Miami for SaaS: – Met ton great CEOs, including 2 unicorns – 5x the size for SaaS vs. 2019 – Meet some good VPs, etc. SaaS Has Grown in Miami, a Lot — But It’s Still a Small Part of Miami Tech Overall. – Still small – Crypto et. Dominates, not B2B. Be Back Bigger in 2023!!

Technical Review 286

Technical Review B2B SaaS Engagement 286

SaaStr

JULY 22, 2022

When asked about the current market pulse, Franklin said that customers have been exhibiting higher signs of anxiety due to inflation, supply chain disruptions, and labor shortages. Decision-makers are looking to technology to help curb any future headwinds by automating more processes, driving growth, and boosting overall efficiency. .

B2C 277

B2C Scale Marketing Sales Hiring 277

SaaStr

DECEMBER 1, 2021

Well, it’s partially due to new ways of buying. Building on this observation, Malko shares that 67% of companies usually engage a salesperson only after they have already made a decision. In fact, 86% of buyers use peer review sites when buying software. Not enough reviews on review websites. .

Software Review 278

Software Review SMB Enterprise Software 278

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. 3: Provide an engaging overview. Be specific and avoid vague statements.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

JANUARY 25, 2021

Focus on Prospects with Compelling Events: Our experts saw deals stall out due to no decision or no change, leading to their addressable market getting smaller since companies are being more conservative with their cash. Engage partners proactively once the sales team understands the value that a partner is going to bring.

Scale 236

Scale Technical Review Sales Onboarding 236

SaaStr

NOVEMBER 30, 2022

You can then identify qualified marketing leads—someone who has downloaded and engaged with your content a few times. But as you go down the path, look at your CRM, perform win and loss reviews, and understand the personas and actual titles that stick. Sales engagement tech is a must-have .

Sales Hiring 246

Sales Hiring Development Technical Review Management 246

Buffer Resources

APRIL 11, 2024

  As a tech writer and editor, I’ve also steeped in the “rocket fuel” of the startup world. Startup strategies to steal When it comes to nonprofit marketing, channel your inner tech exec: Leverage data, technology, and digital content so your people can focus on strategy, sales, and growth.

Technical Review 123

Technical Review Startup Social Media Marketing 123

ChurnZero

JULY 31, 2024

And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? Here are my top four favorite alternative digital engagement channels for customer success teams. Do you live inside your email inbox? So why would your customers?

Customer Success 105

Customer Success Engagement Technical Review Consulting 105

SaaStr

JUNE 3, 2020

Just last month, we had over five million SaaS and software buyers, coming to G2, to find trusted SaaS solutions, and what those software buyers are looking at on G2, are trusted peer reviews. And what we’re seeing is that businesses are really scrutinizing their existing technology stack.

Software Review 247

Software Review Scale Technical Review SaaS 247

Intercom, Inc.

DECEMBER 8, 2020

It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands. When reviewing this metric, remember to consider the nature of the conversations being held. Tickets completed.

Customer Support 211

Customer Support Metrics Technical Review Scale 211