SaaStr

FEBRUARY 2, 2025

For example, Owner.com operates with a notably flat structure, maintaining a ratio of one product manager to sixteen engineers. Engineers are empowered to make technical decisions and write their own product requirement documents, functioning essentially as “mini-founders” within the organization.

AI 227

AI Technical Review Artificial Intelligence Systems Review 227

Tom Tunguz

APRIL 28, 2022

One invoice. I would pay each product provider in their own token: one for storage, compute, caching/CDN, email subscription management, etc. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime?

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

SaaStr

MARCH 31, 2021

That means both halves of the revenue engine are humming. Even if a lot of the revenue isn’t truly recurring SaaS revenue. “We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.”

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Blulogix

DECEMBER 23, 2024

By Inga Broerman How Usage-Based Pricing is Transforming Subscription Billing The subscription economy is undergoing a transformation, driven by the rising popularity of usage-based pricing. The days of flat-rate subscriptions being the default option are gone. Your ERP cannot bill usage subscriptions.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

MAY 1, 2021

Nothing is a bigger headache in a Fortune 500 company that having to go back to procurement every single month to get an invoice approved. And as a result, even more chose monthly subscriptions. So offer them a discount to do so (often 20%, a la the WP Engine above). It’s how big company procurement and budgeting processes work.

Payment Features 299

Payment Features Scale SMB Churn 299

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. 2m in ARR or so is Initial Traction, when the engine really will start working. It’s the top-line engine and NPS that matter. And Aren’t Completely Out of Money. It won’t last forever.

Scale 362

Scale Payment Features Engineering Product Marketing 362

SaaStr

MAY 22, 2022

SaaStr 555: Secrets to Building a High-Performing Revenue Marketing Engine with Demandbase VP of Marketing Tracy Kraft. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. The #1 Mistake I See Founders Make When They Hire Their First VP of Sales. SaaS Multiples Are At a 3+ Year Low.

Scale 306

Scale Sales Hiring Payment Features Marketing 306

SaaStr

JULY 20, 2024

Work with Great Executive Recruiters ”The first time I saw an invoice for an executive search, I think I had a heart attack,” Shrav joked. So, as you’re considering hiring your VP of Sales or Engineering, find a great executive recruiter to work with and eat the bill. How do you do that? Why did they do this?

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

SaaStr

MARCH 6, 2024

Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Salesforce and Marc Benioff at first said the core market, security identity, was too small of a market. Wow, what an engine at $2.5 So Okta is one of our favorite SaaS and Cloud leaders. Billion in ARR!

Fractional VPE 287

Fractional VPE Part-Time VPE Scale SMB 287

FastSpring

FEBRUARY 7, 2024

As always, our support and sales engineering specialists are available to help if you need assistance along the way. Add a Subscription to Cart PHP & Javascript <? Add a Subscription to Cart PHP & Javascript <? > Expand Subscription Creation via FastSpring Webhook PHP & Javascript <?

Subscription 158

Subscription Payment Features Merchant Services Payment Methods 158

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. Delayed payments and unpredictable revenue.

Payment Features 59

Payment Features Payments Subscription Revenue 59

Stax

MARCH 15, 2024

Data protection and security are crucial not just for safeguarding customer information, but for protecting business owners as well. Having and maintaining secure payment systems is integral for protecting yourself and your customers. Enter secure payment systems (SPS). What Are Secure Payment Systems?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

MAY 15, 2022

SaaStr 555: Secrets to Building a High-Performing Revenue Marketing Engine with Demandbase VP of Marketing Tracy Kraft. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. Goods to Selling High: How to Make ABM Actually Work with Snowflake’s Head of ABM, Hilary Carpio.

Scale 277

Scale Sales Hiring Payment Features Marketing 277

Stax

MARCH 4, 2024

So, let’s dive into payment security, touching on the basics of what you need to know to ensure secure payments. TL;DR The PCI DSS determines security protocols and sets the standards for payment security. of the global population using this method of payment in 2022.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Features 88

SaaStr

APRIL 12, 2022

The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. Square is still a high-margin software company at its core with a large but low-margin payments business on top. At least still for now.

Payments 306

Payments SaaS Payments Payment Services Revenue 306

Payrix

JANUARY 30, 2024

The company’s clients depend on cash flow, and having a credit card on file means technicians in the field can immediately invoice from their mobile app and see cash in their bank account 24 hours later. We realized how much opportunity we bring to the table, as the nature of our industry is reliant in large part on recurring payments.

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

SaaStr

MAY 29, 2022

SaaStr 555: Secrets to Building a High-Performing Revenue Marketing Engine with Demandbase VP of Marketing Tracy Kraft. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. Top Videos This Week: 1. Conan Economics, or How to Crush Your Enemies | Expensify CEO David Barrett.

Payment Features 246

Payment Features Leadership Engineering Startup 246

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. What are they all about? What are they all about? Hiver’s Free Shared Inboxes for SMB. Where can I find the deal?

Artificial Intelligence 307

Artificial Intelligence Machine Learning SaaS Consulting 307

SaaStr

NOVEMBER 26, 2024

Who is Eric Yuan | CEO of Zoom Eric Yuan joined WebEx as one of the first several software engineers. He was instrumental in developing the WebEx videoconferencing technology and eventually became Vice President of Engineering. billion, and Yuan continued with the company as their Corporate Vice President of Engineering.

VP of Engineering 264

VP of Engineering Software Engineering Company Culture Engineering 264

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

SaaStr

NOVEMBER 2, 2022

The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today. But is Duolingo SaaS? Well, it’s SaaS-ish. So at a minimum, it’s a good one to learn from, especially in this PLG and freemium world.

Scale 321

Scale B2C SMB B2B 321

Intercom, Inc.

NOVEMBER 30, 2021

The right human support apps supercharge your team’s efficiency and make it seamless to work with key teams in your organization, like sales, marketing, and engineering, so you can deliver an even more personal, efficient conversational experience for your customers. Subscription payment and management: Stripe. CRM: Salesforce.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. The tool supports multi-currency billing and electronic invoicing. Founded : 2011.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Blulogix

OCTOBER 24, 2024

Schedule a Demo Today Navigating Tax and Regulatory Complexities in UCaaS Billing As UCaaS companies grow and diversify their service offerings, many are shifting towards complex bundles, hybrid pricing plans, and varied subscription models.

Payment Features 59

Payment Features Scale compliance B2B 59

Blulogix

DECEMBER 19, 2024

By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Leveraging Artificial Intelligence (AI) AI is set to play a significant role in the future of the subscription economy.

Subscription 52

Subscription Payment Features AI Search Artificial Intelligence 52

SaaStr

DECEMBER 21, 2022

Adobe is almost 100% subscription revenue based now. I actually hadn’t looked at this in a while, but Adobe is essentially 100% recurring revenue, subscription-based revenue. Only spends 18% of revenue on R&D (engineering), and just 30% on sales and marketing. So Adobe is expecting it to take late into 2023. #7.

Scale 299

Scale Cloud Payment Features Subscription 299

SaaStr

NOVEMBER 7, 2023

Yet, Anthropc sends out a detailed list of everything like the core features of appointment scheduling, treatment planning, supply tracking, and billing and invoicing. Sales Engineers The key to selling SaaS is a demo or test environment customized for the customer. Adam knows nothing about vets or zoos and only a little about SaaS.

Generative AI 299

Generative AI AWS Artificial Intelligence AI 299

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. Bitly had a huge inbound funnel created early on, and it continues today.

Scale 306

Scale Scaling Underperforming Technical Team User Experience 306

SaaStr

NOVEMBER 24, 2022

After experiencing the pain of managing software subscriptions first-hand, Cristina, Cledara ‘s Founder and CEO, decided to build a platform that was 100% focused on the customer and solved that very issue. Zeni is the only startup bookkeeping solution engineered to power high velocity decision making.

Merchant Services 261

Merchant Services Cybersecurity compliance Finance 261

SaaStr

JUNE 11, 2024

It’s an end-to-end engineered selling-type process where you’re generating pipeline, acting on that pipeline, and taking it through to a sales pitch. You may receive invoices in back office systems. By looking at your data model, you can determine which kinds of companies to sell to and have AI produce that for you.

AI 182

AI Artificial Intelligence Data Generative AI 182

SaaStr

MARCH 8, 2024

Should it be subscriptions, usage, solutions, or something entirely different? The cost of engineering and shipping products is a moving target for startups. The most common pricing models are: Subscription — per seat or user, freemium, per product with add-ons Consumption — how much you’re using. Everyone owns it.

AI 273

AI Artificial Intelligence Pricing SaaS 273

SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Only Grew Sales & Marketing Expense 12%, and Cut R&D (Product + Engineering) and G&A Expenses Toast has gotten to profitability by truly holding the line on headcount and revenue expenses.

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

SaaStr

OCTOBER 14, 2021

And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. 90% of GitLab’s customers pay by subscription — but most still self-manage the deployment. So GitLab is one of those ones that sort of … always was doing well. It was exciting at YC 2015 Demo Day.

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

SaaStr

JULY 6, 2022

Workday has become a cash engine at scale, as all top SaaS companies should. 24 Month Subscription Backlog of 21%. But in any event, it shows you should aim for 95%+ GRR in your enterprise accounts as well. #3. Generating epic free cash flow at 30% of revenues, and $1.6B+ Billion a year in operating cash flow.

B2C 311

B2C Scaling Finance Enterprise 311