Tom Tunguz

FEBRUARY 26, 2025

Startups operate in newer markets where pricing standards haven’t been set. But throughout this turmoil, startups must adopt a process to craft a good pricing strategy, and re-evaluate prices periodically, at least once per year. Many infrastructure as a service companies do this. AWS, Twilio, Heroku, etc.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

NOVEMBER 1, 2023

Both Bill and Shopifty have morphed over the years from almost pure SaaS companies to payments platforms built on top of a SaaS core. But payments and transaction are far bigger at $800m run rate — and growing faster at 38%. #2. are realtively low, as a huge amount of their payments revenue goes out to the payment processors.

Payment Services 340

Payment Services Payments SaaS Payments Payment Solutions 340

FastSpring

OCTOBER 13, 2023

If you’re currently using 2Checkout or Stripe to sell digital goods or SaaS but are considering switching — to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services. Payment Gateways , Payment Processing , PSPs, MoRs — What’s the Difference?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

SaaStr

APRIL 12, 2022

The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. Its software and services business is the one with the real operating margins. Going global is tougher in payments and fintech.

Payments 306

Payments SaaS Payments Payment Services Revenue 306

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Payment Processors. Verifone (formerly 2Checkout).

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

FastSpring

SEPTEMBER 1, 2021

The country recently published guidance requiring providers of electronic services — select digital products and services — to register for VAT if they meet certain criteria and thresholds. Foreign e-services provider requirements What are Thailand’s VAT rates for E-Services? What are Thailand’s VAT rates for E-Services?

Payment Services 148

Payment Services Payment Methods Marketplace as a Service Payment Solutions 148

SaaStr

JULY 15, 2024

PayPal: Their Market Stayed the Same PayPal started as a payment encryption service, and now they’re a web-based payment processor. An Actual Pivot: Yelp Yelp started as a service where they solicited reviews by email. As engineers, you’re entirely focused on the thing you built.

Payment Services 265

Payment Services SaaS Payments Payment Methods PayPal 265

Stax

MARCH 15, 2024

Having and maintaining secure payment systems is integral for protecting yourself and your customers. Making sure there are secure payment technology policies and procedures within your company will guarantee the integrity of present and future transactions. Enter secure payment systems (SPS). What Are Secure Payment Systems?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Why is the client onboarding process important for financial services?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

FastSpring

OCTOBER 11, 2021

This process is straightforward, and we describe it in detail below.). Stores, financial institutions, and payment gateways will not be allowed to store credit or debit card data for the purpose of automatically rebilling that card every month for a subscription. . Manual rebills will be the best way to maintain compliance.

Payment Services 146

Payment Services Merchant Services SaaS Payments Payment Methods 146

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. Free self-service The right level of documentation Being able to learn about the product without getting on a call with someone. How does that happen?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. Strong support teams put the customer’s needs at the heart of everything, from the processes they develop to the software they choose to implement them”.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

MAY 25, 2024

Twelve years after hiring their first CS person, customer service is still the number two reason people like Cloudinary and what drives word of mouth in the developer ecosystem. Inbound inquiries were also ramping up from companies that couldn’t use the self-service motions. They outgrew it and asked what to do next.

Scale 316

Scale Sales Hiring SaaS Payments Development 316

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . Developers come to CircleCI to use their services for free but the user needs increase as they build for commercial purposes. changes the key processes of your business.”.

Scale 264

Scale Payments SaaS Payments Payment Services 264

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Gross Margins declining toward 50% as payments, merchant services and more outpace the growth of SaaS subcriptions. Or quite get right.

Payment Methods 288

Payment Methods Merchant Services SaaS Payments Payment Solutions 288

Stax

JULY 16, 2024

Cash payments are passé. Consumers are increasingly opting for debit and credit cards or other digital payment methods—for in-store and eCommerce purchases alike. This was a huge leap from 2018 when only 29% used cashless payments for the same. This was a huge leap from 2018 when only 29% used cashless payments for the same.

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

SaaStr

OCTOBER 22, 2021

Sometimes, the self-serve / PLG engine stalls out at a certain scale. Fintech is the engine of growth at scale. Expense reports are the core product and growth engine, but moving money is the growth vector at scale, (which grew 2.5x Like Bill, it took the process seriously and became a licensed money transmitter itself.

Scale 328

Scale SaaS Payments SMB Payment Solutions 328

Stax

MARCH 4, 2024

To stay ahead of fraud means merchants must understand the threats, use trusted and secure providers, and keep up to date on payment security trends. So, let’s dive into payment security, touching on the basics of what you need to know to ensure secure payments. of the global population using this method of payment in 2022.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Features 88

SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

Stax

MARCH 15, 2025

This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Enter payment monetization. But how exactly should a SaaS company monetize payments? What is Payment Monetization?

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Tom Tunguz

APRIL 28, 2022

When I hosted this blog on Amazon Web Services, I used 5 products. That’s much more work than the automatic credit card payment with AWS. Developers building sophisticated applications employ 10, 20, maybe 30 services. First, the ecosystem decides that infrastructure payments should occur in stablecoins - like USDC or UST.

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. Launching PayFac and ISV solutions In 2019 and 2020, Stax became more than just a payment processor for merchants.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Tom Tunguz

JULY 16, 2024

Large scale ETL (extract, transform, load) processes are a critical part of any data pipeline. In the world of blockchain, these processes are even more complex. In web2, the engineering team building a payment processing system will convey to the analytics team the data schema.

Blockchain 243

Blockchain Merchant Services Payment Solutions Investment 243

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Such products result when the product design is a one-way process of ideate → build → ship. Users first. Move with urgency and focus. Seek feedback.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

Stax

MARCH 16, 2025

The True Cost of User Churn Customer churn is more than just an operational inconvenience – it directly impacts a SaaS company’s bottom line. In other cases where the users may use more robust features or come across unique issues, this includes having access to a customer service representative they can reach out to.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Andreessen Horowitz

APRIL 29, 2024

Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants? We’d like to wrap up by focusing on how to manage debt post-closing.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

SaaStr

JUNE 17, 2022

You’ll need some capital to get either off the ground, or to get the engine really humming, or both. Then, past a certain point, you’ll probably be able to operate cash-flow positive or at least at a fairly low-stress burn rate. The exact % can vary based on types of payments and customer size. We aimed for 120%.

SaaS Payments 312

SaaS Payments Sales Hiring SaaS Payment Services 312

SaaStr

AUGUST 21, 2024

But Gross Margins Only 28% on Payments and Related Solutions Low gross margins on payments and financial services of only 28% makes Toast’s model much tougher than Shopify’s (39%) or Bill’s (80%+). It’s probably not really a SaaS company, but close enough to include it in our series and our ecosystem. #3.

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Stax

NOVEMBER 6, 2023

Moreover, companies need to follow data privacy and compliance requirements to stay in business. In this article, we’ll take a closer look at what data tokenization means, how it works, and the role it plays in payment processing. The original value or dataset cannot be reverse-engineered from a token value.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. It required significant development work, working with banks and other financial institutions, passing multiple verification and compliance hurdles, and so on.

Payment Methods 105

Payment Methods Payment Services Payments Payment Solutions 105

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. Some of its top uses include financial services, e-commerce, marketing, education, and many more. .

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Valuize Consulting

NOVEMBER 25, 2024

However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments. These operational metrics remain critical for measuring the success and health of post-sales programs but focus on results after initiatives are implemented.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SaaStr

SEPTEMBER 28, 2023

WorkOS’ operating principle is developer joy, which is ease of use to an extreme degree. If you want payments, sign up for Stripe. This doesn’t include the compliance or security teams. It removes the need to hire engineers, executives, and talent to keep pace with it. That’s unheard of in other SaaS categories.

Enterprise readiness 289

Enterprise readiness Payment Solutions Enterprise Payments 289

Intercom, Inc.

NOVEMBER 30, 2021

“Adopting the right strategy will help you scale your personalized support without scaling your costs” A carefully considered strategy can help you simplify the process and hone in on the conversational support essentials that will move the needle on your business’s bottom line. Integrations and Messenger apps. CRM: Salesforce.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249