SaaStr

APRIL 30, 2025

ServiceTitan, the operating system for the trades, continues to scale impressively, with $772M in FY25 revenue, $800m+ ARR and a clear path to $1B ARR. Net Dollar Retention >110% and GDR of >95%: The Power of Being a True Operating System ServiceTitans NRR consistently exceeds 110%, even with SMB-heavy customers.

Payments 144

Payments Payment Services SaaS Payments Payment Solutions 144

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? In my conversations with software developers and technical founders over the years, I’ve heard how complicated these tech stack choices are to make. And one of the cornerstones of any solution’s security measures should be PCI DSS compliance.

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

FastSpring

APRIL 29, 2025

When payment partners fail to adapt to player demand and scale quickly, players leave your web shop empty handed, creating dissatisfaction that could have been prevented. We empower you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and more.

Payment Services 78

Payment Services Payments Payment Solutions Payment Methods 78

Tom Tunguz

FEBRUARY 26, 2025

Startups operate in newer markets where pricing standards haven’t been set. But throughout this turmoil, startups must adopt a process to craft a good pricing strategy, and re-evaluate prices periodically, at least once per year. Many infrastructure as a service companies do this. AWS, Twilio, Heroku, etc.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

NOVEMBER 1, 2023

– 111% NRR, although down from 131% in 2021 – 15 Month CAC – Gotten very efficient, +$194m net profit – Transactions growing faster than software, like Shopify – From $120m ARR in… pic.twitter.com/hYImIBKyNQ — Jason ✨Be Kind✨ Lemkin  ?? But Bill did it the hard way, and built the payment platforms itself.

Payment Services 339

Payment Services Payments SaaS Payments Payment Solutions 339

FastSpring

OCTOBER 13, 2023

If you’re currently using 2Checkout or Stripe to sell digital goods or SaaS but are considering switching — to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services. Payment Gateways , Payment Processing , PSPs, MoRs — What’s the Difference?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

SaaStr

APRIL 12, 2022

The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. Its software and services business is the one with the real operating margins. At least still for now.

Payments 301

Payments SaaS Payments Payment Services Revenue 301

Stax

MARCH 15, 2024

Having and maintaining secure payment systems is integral for protecting yourself and your customers. Making sure there are secure payment technology policies and procedures within your company will guarantee the integrity of present and future transactions. Enter secure payment systems (SPS).

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Tom Tunguz

APRIL 28, 2022

When I hosted this blog on Amazon Web Services, I used 5 products. That’s much more work than the automatic credit card payment with AWS. Developers building sophisticated applications employ 10, 20, maybe 30 services. First, the ecosystem decides that infrastructure payments should occur in stablecoins - like USDC or UST.

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

Tom Tunguz

JULY 16, 2024

Large scale ETL (extract, transform, load) processes are a critical part of any data pipeline. They are responsible for moving data from one place to another, transforming it into a usable format, and loading it into a destination system. In the world of blockchain, these processes are even more complex.

Blockchain 243

Blockchain Merchant Services Payment Solutions Investment 243

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Gross Margins declining toward 50% as payments, merchant services and more outpace the growth of SaaS subcriptions.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

FastSpring

SEPTEMBER 1, 2021

The country recently published guidance requiring providers of electronic services — select digital products and services — to register for VAT if they meet certain criteria and thresholds. Foreign e-services provider requirements What are Thailand’s VAT rates for E-Services? What are Thailand’s VAT rates for E-Services?

Payment Services 148

Payment Services Payment Methods Marketplace as a Service Payment Solutions 148

SaaStr

JULY 15, 2024

Now that you’ve spent two years hanging out in hospital systems, you can figure out what else you can build. PayPal: Their Market Stayed the Same PayPal started as a payment encryption service, and now they’re a web-based payment processor. As engineers, you’re entirely focused on the thing you built.

Payment Services 261

Payment Services SaaS Payments Payment Methods PayPal 261

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them. RD Station.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

Neil Patel

SEPTEMBER 2, 2020

Enter… modern-day accounting software. It exists to help even the smallest businesses improve their bookkeeping processes, save time, and make fewer costly mistakes. However, choosing the best accounting software isn’t easy, thanks to the thousands of options on the market. Let’s get started! Mobile accessibility.

Payment Solutions 145

Payment Solutions Software Review Software Payment Methods 145

SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Only Grew Sales & Marketing Expense 12%, and Cut R&D (Product + Engineering) and G&A Expenses Toast has gotten to profitability by truly holding the line on headcount and revenue expenses.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

Stax

MARCH 15, 2025

Software companies are always on the lookout for new ways to build a better product offerings for their customers. This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Enter payment monetization.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Intercom, Inc.

NOVEMBER 30, 2021

“The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

SEPTEMBER 28, 2023

Smaller companies have become more sophisticated in the tools they use, the IT systems, and automation for onboarding and offboarding, and all of that has resulted in needing to plug stuff into the tools you’re using quickly. WorkOS’ operating principle is developer joy, which is ease of use to an extreme degree.

Enterprise readiness 283

Enterprise readiness Payment Solutions Enterprise Payments 283

SaaStr

MAY 25, 2024

Twelve years after hiring their first CS person, customer service is still the number two reason people like Cloudinary and what drives word of mouth in the developer ecosystem. Inbound inquiries were also ramping up from companies that couldn’t use the self-service motions. They outgrew it and asked what to do next.

Scale 312

Scale Sales Hiring SaaS Payments Development 312

SaaStr

DECEMBER 28, 2023

Q: Are folks ready to buy Enterprise-level apps that are pre-tailored to a vertical? Vertical software is nothing new,” Jason says. There has been niche software for bookkeepers, dentist offices, and veterinarians. HVAC was a pretty small category once, but now look at Service Titan, the next potential IPO of 2024.

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297

FastSpring

NOVEMBER 18, 2020

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. How viable is it for companies to shop their apps outside of mainstream marketplaces?

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

SaaStr

OCTOBER 22, 2021

It was just amazing that when iPhone launched, you could now take a picture of receipts and have them somewhat automatically “expensed” A jaw dropping, amazing use of the first generation on mobile apps. Sometimes, the self-serve / PLG engine stalls out at a certain scale. Fintech is the engine of growth at scale.

Scale 326

Scale SaaS Payments SMB Payment Solutions 326

Stax

MARCH 4, 2024

To stay ahead of fraud means merchants must understand the threats, use trusted and secure providers, and keep up to date on payment security trends. So, let’s dive into payment security, touching on the basics of what you need to know to ensure secure payments. of the global population using this method of payment in 2022.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Features 88

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. What are they? Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

FastSpring

JANUARY 9, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. We’ve seen these claims out in the wild and I’m just curious, is it possible to really monetize that much outside of app stores? So through, for example, the App Store on mobile or through Xbox or whatever it might be. Jump to video.

Payments 164

Payments Mobile Payment Methods Revenue 164

Intercom, Inc.

JUNE 15, 2021

Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly. Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. Selling to Developers Let’s look at software developers as your target customers, as users and buyers. Most software developers are skeptical.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

FastSpring

OCTOBER 11, 2021

This process is straightforward, and we describe it in detail below.). Stores, financial institutions, and payment gateways will not be allowed to store credit or debit card data for the purpose of automatically rebilling that card every month for a subscription. . Manual rebills will be the best way to maintain compliance.

Payment Services 146

Payment Services Merchant Services SaaS Payments Payment Methods 146

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. Launching PayFac and ISV solutions In 2019 and 2020, Stax became more than just a payment processor for merchants.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

SaaStr

MAY 12, 2022

CircleCI is a cloud-based continuous delivery platform that helps software delivery teams build, test, and ship changes to their applications. Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . The transition to a usage-based model.

Scale 261

Scale Payments SaaS Payments Payment Services 261

FastSpring

NOVEMBER 22, 2023

There are an infinite number of ways you can integrate FastSpring into your applications and systems in order to offload complexity and help drive success for your SaaS, software, video game, or digital product business. Of course, our support and sales engineering specialists are also able to help if you need assistance.

SaaS Payments 103

SaaS Payments Payment Solutions Payment Services Payment Methods 103