SaaStr

APRIL 30, 2025

ServiceTitan, the operating system for the trades, continues to scale impressively, with $772M in FY25 revenue, $800m+ ARR and a clear path to $1B ARR. Net Dollar Retention >110% and GDR of >95%: The Power of Being a True Operating System ServiceTitans NRR consistently exceeds 110%, even with SMB-heavy customers. Thats rare.

Payments 144

Payments Payment Services SaaS Payments Payment Solutions 144

Payrix

APRIL 17, 2025

What is a payment facilitator? A payment facilitator (or PayFac) is a software platforms all-in-one payment processing solution. Instead of your customers needing to create their own merchant account to process payments, you as the PayFac developer handle all the payments setup and complexity for them.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

Tom Tunguz

FEBRUARY 26, 2025

Many mid-market software companies price with the goal of revenue maximization, negotiating for the highest possible price in each sale. There are exceptions: Oracle’s database, Tanium’s security product, Workday’s human capital management software. The Seven Factors to Consider When Pricing Your Product 1.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? In my conversations with software developers and technical founders over the years, I’ve heard how complicated these tech stack choices are to make. And one of the cornerstones of any solution’s security measures should be PCI DSS compliance.

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

USIO

FEBRUARY 19, 2025

Becoming your own Payment Facilitator (PayFac) sounds greatuntil you realize its a regulatory nightmare , a financial black hole , and takes longer than your last DIY home improvement project (which, lets be honest, is still unfinished). Payrix is a solid PayFac-as-a-Service solution, but its not for the faint of heart. Eventually.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

USIO

JUNE 12, 2024

July 11, 2024 10-11 AM CST Mastering the art of integrating payments can be the key to unlocking exponential growth and profitability. Join us for an exclusive event: Unlock the Secrets: How These Top SaaS Leaders Are Transforming Payments into Profit. Mark Your Calendar!

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Tom Tunguz

APRIL 28, 2022

That’s much more work than the automatic credit card payment with AWS. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime? Third, software engineers decentralize only a subset of the app.

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

Tom Tunguz

JULY 16, 2024

They are responsible for moving data from one place to another, transforming it into a usable format, and loading it into a destination system. In web2, the engineering team building a payment processing system will convey to the analytics team the data schema. In the future, every software will have a web3 component.

Blockchain 243

Blockchain Merchant Services Payment Solutions Investment 243

SaaStr

NOVEMBER 1, 2023

– 111% NRR, although down from 131% in 2021 – 15 Month CAC – Gotten very efficient, +$194m net profit – Transactions growing faster than software, like Shopify – From $120m ARR in… pic.twitter.com/hYImIBKyNQ — Jason ✨Be Kind✨ Lemkin  ?? But Bill did it the hard way, and built the payment platforms itself.

Payment Services 339

Payment Services Payments SaaS Payments Payment Solutions 339

Neil Patel

SEPTEMBER 2, 2020

Enter… modern-day accounting software. However, choosing the best accounting software isn’t easy, thanks to the thousands of options on the market. This article covers how to choose the right software, the different types of software, and my top five recommendations. Let’s get started! Mobile accessibility.

Payment Solutions 145

Payment Solutions Software Review Software Payment Methods 145

FastSpring

NOVEMBER 18, 2020

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. How viable is it for companies to shop their apps outside of mainstream marketplaces?

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

SaaStr

DECEMBER 28, 2023

Q: Are folks ready to buy Enterprise-level apps that are pre-tailored to a vertical? Vertical software is nothing new,” Jason says. There has been niche software for bookkeepers, dentist offices, and veterinarians. Q: What are your thoughts on platforms like ServiceNow or Salesforce bringing partner apps to extend that platform?

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Gross Margins declining toward 50% as payments, merchant services and more outpace the growth of SaaS subcriptions. Or quite get right.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

SaaStr

APRIL 12, 2022

The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. Its software and services business is the one with the real operating margins. At least still for now. It’s core.

Payments 301

Payments SaaS Payments Payment Services Revenue 301

Neil Patel

NOVEMBER 16, 2020

A content management system—CMS for short—gives you the ability to publish content on the Internet. These systems make it possible for everyday users to build websites and post content without having to write code or learn programming languages. There are tons of different content management systems available on the market today.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

FastSpring

JANUARY 9, 2025

We’ve seen these claims out in the wild and I’m just curious, is it possible to really monetize that much outside of app stores? So through, for example, the App Store on mobile or through Xbox or whatever it might be. I’d like to welcome to Growth Stage, Justin Sacks, the CEO of Nexus.

Payments 164

Payments Mobile Payment Methods Revenue 164

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. . It includes: Live chat.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them. Superlógica.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Only Grew Sales & Marketing Expense 12%, and Cut R&D (Product + Engineering) and G&A Expenses Toast has gotten to profitability by truly holding the line on headcount and revenue expenses.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

SaaStr

SEPTEMBER 28, 2023

Smaller companies have become more sophisticated in the tools they use, the IT systems, and automation for onboarding and offboarding, and all of that has resulted in needing to plug stuff into the tools you’re using quickly. If you want payments, sign up for Stripe. Which is why it’s almost a misnomer to call them Enterprise features.

Enterprise readiness 283

Enterprise readiness Payment Solutions Enterprise Payments 283

FastSpring

OCTOBER 13, 2023

TL;DR : Stripe markets themselves as a payment services provider (PSP), 2Checkout is a payment service provider with an upgrade option to make them your merchant of record (MoR), and FastSpring is a comprehensive merchant of record from the outset. Payment Gateways , Payment Processing , PSPs, MoRs — What’s the Difference?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

FastSpring

FEBRUARY 20, 2024

The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.

Payments 158

Payments Payment Solutions B2B Payment Features 158

SaaStr

OCTOBER 22, 2021

It was just amazing that when iPhone launched, you could now take a picture of receipts and have them somewhat automatically “expensed” A jaw dropping, amazing use of the first generation on mobile apps. Sometimes, the self-serve / PLG engine stalls out at a certain scale. Fintech is the engine of growth at scale.

Scale 326

Scale SaaS Payments SMB Payment Solutions 326

Intercom, Inc.

JUNE 5, 2019

Today, we’re announcing our reimagined Intercom Inbox , which you can customize with apps to work exactly the way you want to. Here are some of our favorite ways to use apps in your inbox: Address payment questions and upgrade subscriptions without leaving your inbox using the Stripe app. Want to get started? No problem.

Payment Solutions 29

Payment Solutions Payment Methods Subscription Payment Features 29

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. Selling to Developers Let’s look at software developers as your target customers, as users and buyers. Most software developers are skeptical.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Neil Patel

JANUARY 4, 2021

Task management software helps solve the challenges mentioned above and much more. You don’t even have to be working in a team to benefit from this software. To this end, I have picked out the best seven task management software tools to help you streamline this essential workflow process. Communication Tools.

Payment Solutions 143

Payment Solutions Software Review Software Management 143

Tom Tunguz

JUNE 5, 2023

These figures highlight three points: AI has become an essential product component for most software companies. Training, deploying, & optimizing machine learning models has historically required teams of dedicated researchers, production engineers, data collection & labeling teams. The last one is the most striking.

Artificial Intelligence 298

Artificial Intelligence Machine Learning AI Payments 298

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. “We Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Neil Patel

MARCH 12, 2021

The age of the smartphone opened up a whole new window for businesses to connect with their customers in an interactive way using apps. Because apps allow customers to interact with businesses from anywhere at any time, apps quickly became popular. That’s why progressive web apps are becoming increasingly popular.

Payment Solutions 143

Payment Solutions Payment Methods Payments Payment Services 143

SaaStr

OCTOBER 20, 2023

The goal was to build safe AGI — AGI being autonomous systems that can perform work as well or better than humans. They were stuck in experimental groups and innovation labs and weren’t sure where to go beyond generative copy apps. How Did We Get Here — OpenAI OpenAI started as a research lab in 2015. It started with chatbots.

ChatGPT 292

ChatGPT Scale AI Search Sales Hiring 292

SaaStr

MAY 25, 2024

There wasn’t a sales organization then, so they knew they needed SDRs, AEs, sales engineers, the whole works. developers saying they built app x using Cloudinary) The great thing about these three sources is they are sustainable, replicable, and efficient. The solution is to separate how you think about new GTM motions vs. mature ones.

Scale 312

Scale Sales Hiring SaaS Payments Development 312

Neil Patel

JANUARY 6, 2021

Customer relationship management (CRM) software is designed to help companies with that exact goal. My guess is that it’s because CRM software has a reputation for being massive, expensive, and really challenging to use. In fact, there are dozens of CRM software solutions that small businesses can start using this afternoon.

Payment Solutions 144

Payment Solutions Software Business Scale 144

Stax

MARCH 15, 2024

Having and maintaining secure payment systems is integral for protecting yourself and your customers. Making sure there are secure payment technology policies and procedures within your company will guarantee the integrity of present and future transactions. Enter secure payment systems (SPS).

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Intercom, Inc.

JUNE 15, 2021

Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly. Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235