Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. Mark Roberge knows which he prefers.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Maria : Not too bad. Maria : I mean, I’ve talked to over 60 recruiters. You see this headline here and it doesn’t sound so bad, 43 months. Maria : Thank you.

Scale 293

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 293

SaaStr

OCTOBER 26, 2023

Co-founder and CEO at Greenhouse, Daniel Chait, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Greenhouse, a successful recruiting software company at $200M in ARR today. But on sales calls, the buyer would say the product looked amazing — and that they needed an ATS before buying Greenhouse.

Sales Hiring 287

Sales Hiring AI SMB Scale 287

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Yes, there is the classic situation where a big company wants to give you a lot of money, but overwhelm your engineering resources. That’s a great example.

Scale 299

Scale Outsourcing Services Sales Hiring VP of Engineering 299

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. Starting as VP of Sales, in less than two years he became CEO. Patrick Campbell, CEO, ProfitWell.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

InsightSquared

MAY 15, 2019

It’s one of my favorite questions to ask a fellow professional in sales operations. Insurance sales rep. Account Manager. Sales Operations is Still Developing. Sales operations as a profession is growing, yet it is a comparatively new function in businesses. Sales Ops is Many Disciplines in One.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? Sales is first and foremost around customer value creation, revenue is an outcome.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. They love SaaS products.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. In fact, in some form or another, he’s been working in sales for most of his career. The journey to sales is a bit of a random one.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

APRIL 23, 2019

Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. It was, kind of, like a developer friend who had a startup, so they saw their transactions on the terminal. And we had a lot of experience with payments, and engineering, but with U.S. Anu: Got it.

Sales Hiring 219

Sales Hiring Sales Recruiting Scale Payment Methods 219

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 247

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 247

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers).

Scale 163

Scale Payment Services Payment Methods Scaling 163

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. The Founder isn’t willing to be the first salesperson Many of the best founders we work with don’t have a sales background and are either product or engineering focused.

Sales Hiring 124

Sales Hiring Scale Technical Advisors Technical Cofounder 124

FastSpring

JUNE 11, 2024

How to go about recruiting the RIGHT affiliates to help drive meaningful growth in your business. FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

Sales Hacker

APRIL 1, 2021

Because we’re Sales Hacker (and it’s literally our job), we decided to take matters into our own hands: we talked to the experts. A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . Like a dope sneaker collection.

Sales Recruiting 123

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 123

Neil Patel

AUGUST 31, 2021

Diversifying your web traffic can also be helpful in cases where there’s little scope for search engine optimization (for example, podcasts). Ramping up your social media marketing efforts can help you reach new users, develop brand awareness and increase website traffic. Would you immediately talk sales in their face?

Sales Recruiting 145

Sales Recruiting Social Media Advertising Underperforming Technical Team 145

Sales Hacker

JULY 19, 2022

Celine, who transitioned from agency sales to SaaS, is the Vice President of Boardable. Join us for a great conversation about transitioning in sales and technology selling. Sometimes you have to take one step back to go two steps forward in sales. Sales is all about building internal relationships. powered by Sounder.

Sales Recruiting 107

Sales Recruiting VP of Engineering Sales Hiring Sales 107

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. .

Scale 81

Scale Underperforming Technical Team Sales Hiring Sales Recruiting 81

User Pilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

NOVEMBER 3, 2023

Recruiters are still reporting it as a challenging time to fill roles, with both employers and candidates being more gun shy than previously. We will be hosting monthly digital events, kicking off the series with none other than Lars Nilsson who coined the phrase account-based sales development himself.

Interviewing 120

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 120

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 91

Scale Outsourcing Services Sales Recruiting Outsourced Development 91

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. But even back then, I heard whispers in the halls of how great a manager Claire was. Her team loved working for her. If not, you can send me bad pictures of dachshunds.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

User Pilot

MAY 30, 2024

Here are the main takeaways: Product managers focus on building the right product, while product marketing managers focus on getting the product into the right hands. PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

User Pilot

AUGUST 21, 2023

Because of the fast-paced nature of tech companies, the ability to solve problems quickly and think on your feet is a crucial skill for product managers to have. Product managers often work in cross-functional teams and bridge the gap between multiple departments. What qualities do you look for in a strong product team?

Interviewing 98

Interviewing Underperforming Technical Team Sales Hiring Management 98

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Managing a technical team as a non-technical person [24:13]. Sales enablement is easy. More sales meetings, more money. We’re on iTunes. The result?

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you recruit your interviewees? Talk to the developers and engineers.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Chart Mogul

APRIL 8, 2020

A cold call was usually initiated by a sales rep who, out of a blue sky, reached out to a potential buyer via phone and tried to talk them into purchasing their product or service. Cold email outreach as a strategy poses a number of challenges for sales reps. My team knows it firsthand — we’ve been doing it since day one in business.

Scale 98

Scale Sales Recruiting Startup Sales Hiring 98

SaaStr

NOVEMBER 13, 2020

Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. One person, 50. That all comes with someone who is a passionate believer.

Sales Recruiting 226

Sales Recruiting Development Team Review Technical Review Sales Hiring 226

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Not just for candidates, but also for hiring managers. You may have to pass on hundreds of excellent sales hires—it’s definitely frustrating. Prepare For Your Next Sales Interview with These 5 Pro Tips. Understand that the sales interview process is grueling for a reason.

Sales Hiring 80

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 80

Sales Hacker

OCTOBER 21, 2019

There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. What about the amazing sales leaders who aren’t well-known already? Most Dynamic Women Sales Leaders.

Sales Recruiting 98

Sales Recruiting Scale Sales Hiring VP of Engineering 98

Sales Hacker

SEPTEMBER 14, 2021

In this episode of the Sales Hacker Podcast, we have Amy Frampton , Head of Marketing at BambooHR and 15-year marketing veteran. Join us for a hilarious conversation about what’s changed in marketing lately, brushing shoulders with Marshawn Lynch, poaching SDRs and AEs from sales, and tips for employer branding. powered by Sounder.

Sales Recruiting 106

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 106

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 214

Sales Recruiting Cloud CTO Hire Sales Hiring 214