Remove Enterprise readiness Remove Marketplace as a Service Remove Strategy
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How to Scale a Platform and Ecosystem to $10B with Atlassian CRO Cameron Deatsch (Pod 611 + Video)

SaaStr

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. The main driver behind this success is that from day one, Atlassian took a product-led self-service approach to enterprise software. Marketplace partners.

Scale 261
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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. So how do you create a strong, enterprise-ready team?

Scale 177
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Best Free CRM Software

Neil Patel

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Customer Service CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

In SaaS vs. marketplaces? If you apply Paul Graham’s “Startup = Growth” logic to product management, you come to the conclusion that in early days, being very reactive and tactical might be the best product strategy. Start by figuring out the strategies that will bring you effective, efficient and long term growth.

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5 Nonobvious Learnings from Atlassian’s Path to The First $10B in ARR With Ex-CRO Cameron Deatsch

SaaStr

By forcing self-service, they inadvertently created stronger customer champions who had to deeply learn the product themselves. This “hands-off” approach counterintuitively led to more organic expansion within enterprises. This created a natural product-market fit validation system for their marketplace.