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Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers. When Drata took this approach, it helped them scale to 5,000 customers, all within 3.5 Every touch point matters, but you can’t scale like this.

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The Playbook for Going Upmarket with Stripe’s CRO and Checkr’s COO

SaaStr

They came to SaaStr Annual to share what theyve learned about making the move to go more enterprise actually work. You Need Real Signals – Not Just Board Pressure Most founders get the timing wrong on moving upmarket. But watch out – this is a major undertaking that touches product, engineering, sales, and finance.

Scale 278
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What’s New At WorkOS and What It Takes To Be “Enterprise-Ready” in SaaS with WorkOS CEO and Founder Michael Grinich

SaaStr

In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. They offer all the features you need to sell to Enterprise customers.

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Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? You will need a VP of Product to scale your roadmap. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. She can be your CTO forever. As are you.

Scale 279
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How to Scale a Platform and Ecosystem to $10B with Atlassian CRO Cameron Deatsch (Pod 611 + Video)

SaaStr

Scale-ups are exciting. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Here are the three lessons from Atlassian to take with you on the journey of building trust and scaling your startup. Be patient.

Scale 264
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Helping Your SaaS Application Reach Enterprise Readiness

Frontegg

But with digitalization in full drive, are you addressing the enterprise readiness aspect? While scaling up, the ongoing maintenance work demands grow (for example, user management upgrades), putting your devs and IT teams under added stress to get things done fast. Is Your SaaS Application Enterprise Ready?

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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

Now may be the time to turn your eyes to the enterprise readiness horizon. Here are seven things enterprise SaaS customers look for. #1 It’s not just that enterprises are rich targets. Multi-tenancy is a core tenet of building an enterprise ready platform architecture. Read more here. #6