SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. But at the start of its expansion play, Checkr’s enterprise motion failed, and sales cycles were slow, taking up to a year for $100k & up deals.

Revenue 299

Revenue Scale Sales Hiring Compensation 299

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 55

Stax Payment Services Payment Solutions SaaS Payments 55

Blulogix

JULY 26, 2024

By BluLogix Team Navigating Subscription Billing Account Complexity in Modern Enterprises In the era of digital transformation, enterprises face unprecedented challenges in managing account complexities. This standardization should include billing cycles, payment terms, and service level agreements (SLAs).

Payments 105

Payments Payment Features Payment Services Enterprise 105

SaaStr

MARCH 31, 2021

Much of UiPath’s revenue is in annual and multi-year software licenses and maintenance, somewhat more “old school” enterprise software revenue. Even if a lot of the revenue isn’t truly recurring SaaS revenue. True cloud revenues are actually quite small. ” #5. . ” #5.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

SaaStr

MARCH 3, 2021

In 2 years, they’ve added 10,800 Phone customers and 1m total paying Phone seats, including 18 enterprise customers with over 10,000 seats. Zoom has gone both more enterprise — and less enterprise!! Enterprise is up a stunning 158%. Just about everyone needs a second core product after $1B ARR.

Payment Features 351

Payment Features Enterprise Scaling Revenue 351

SaaStr

MAY 1, 2021

Nothing is a bigger headache in a Fortune 500 company that having to go back to procurement every single month to get an invoice approved. Very small businesses often buy more like consumers than large enterprises. And as a result, even more chose monthly subscriptions. Even if you provide an annual discount.

Payment Features 299

Payment Features Scale SMB Churn 299

SaaStr

MARCH 19, 2021

They also nicely segment NRR by deal size, so you can see it grows to 140% from their largest enterprise customers. This is an interesting contrast to Zoom, which has seen its monthly invoicing grow to 50% of it’s $4B+ in ARR. Very High NRR from SMBs. Smartsheet has a very impressive 123% NRR from SMBs. What a great story!

Payment Features 334

Payment Features Enterprise Business Scaling 334

SaaStr

MARCH 24, 2022

Our All-In-One Payment Platform is designed to increase sales and reduce costs for all businesses accepting payments. BlueSnap supports payments across all geographies through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal.

Payments 260

Payments Payment Services Payment Solutions SaaS Payments 260

SaaStr

FEBRUARY 15, 2024

Metronome’s sophisticated billing and subscription management platform enables companies to easily manage and automate complex billing and invoicing processes. Enterprise software–at all stages and check sizes–with a focus on SaaS, Security, Infrastructure and, of course, with an integrated AI strategy.

Scale 289

Scale Software Review Payment Features AI 289

Clouded Judgement

MARCH 21, 2025

Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Even a DCF is riddled with long term assumptions. Overall Stats: Overall Median: 5.5x

Cloud 188

Cloud Pricing Payment Features Subscription 188

SaaStr

FEBRUARY 2, 2025

Companies need to: Ensure secure data handling Maintain clean data for model training Integrate effectively across multiple systems Enable real-time data access where needed Evolution of Business Models The integration of AI is driving changes in how vertical software companies approach pricing and business models: Pricing Strategies Traditional subscription-based (..)

AI 222

AI Technical Review Artificial Intelligence Systems Review 222

SaaStr

OCTOBER 21, 2023

Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. Even as its gone pretty enterprise. 20%+- will pay annually to save money. Most would rather skip the discount and pay less now.

Data 287

Data SMB Payment Features Churn 287

SaaStr

AUGUST 16, 2023

Not just invoicing, but expense reports+invoicing. One thing that is tough is to just be cheaper, at least in the enterprise. Even if you can pull it off … at least in the enterprise, in B2B … you’ll look … cheap. And highlight that piece like crazy. Not just CRM, but CRM+Billing. But just cheaper?

Marketing 245

Marketing Payment Features Scale Finance 245

SaaStr

FEBRUARY 21, 2024

Blackline is one of the leaders in accounting software and invoicing-to-cash. NRR Has Slipped a Bit from 109% in 2022 to 106% Today — But Not All That Much Enterprise spend really does hold up. With Blackline, it’s much more enterprise, with folks like SAP influencing or driving 73% of deals. As CEO again.

Payment Features 292

Payment Features Scale Enterprise Software 292

Blulogix

MARCH 12, 2025

By BluLogix Team The Future of Monetization: Why Usage-Based Billing is the Key to Scalable Growth Introduction Introduction Subscription models have dominated the digital economy for years, but in 2025, usage-based billing is emerging as the smarter, more scalable approach. Automate Billing & Invoicing to prevent revenue loss.

Payment Features 59

Payment Features AI Search B2B AI 59

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

SaaStr

AUGUST 30, 2021

Freshworks hasn’t gone super-enterprise. 62% of revenue from annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions. S/M/L customer count mix: 38,700 SMBs, 8,300 mid-market, 1,300 enterprise. And that number has gone up from 78% in 2019 to 84% today.

Scale 361

Scale SMB Scaling Payment Features 361

USIO

AUGUST 19, 2024

This continuous support is vital for maintaining a smooth and secure payment process, ultimately leading to increased customer trust and loyalty. Scalable payment integration solutions evolve with your business. Scalability for Growing Businesses As software companies grow, scalability becomes a significant concern.

Payment Solutions 211

Payment Solutions Payments SaaS Payments Payment Services 211

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 141

Payment Methods Merchant Services Payment Services Payments 141

SaaStr

MAY 22, 2024

But — it’s one that is very important to many of us that sell into the enterprise. Its research and reports in enterprise software are critical. And … 92% of its revenue is from subscriptions. Given how critical its research is in selling to the enterprise, I wanted to take a look at its business.

Revenue 298

Revenue Enterprise Cloud Pricing 298

Clouded Judgement

MARCH 7, 2025

Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Even a DCF is riddled with long term assumptions. Overall Stats: Overall Median: 5.6x

Cloud 157

Cloud Forecasting Subscription Payment Features 157

SaaStr

APRIL 1, 2022

This is the magic in enterprise SaaS and Cloud. #3. CrowdStrike does professional services, as most enterprise software companies do. Consistent NRR of 120%+. Again, another top Cloud leader that isn’t seeing any NRR decline at even $1B+ in ARR. A reminder high NRR really can last forever. Their target is 30% free-cash flow.

Scale 317

Scale Cloud Scaling Payment Features 317

Clouded Judgement

DECEMBER 20, 2024

Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Even a DCF is riddled with long term assumptions. Overall Stats: Overall Median: 6.2x

Cloud 144

Cloud Banking Subscription Payment Features 144

SaaStr

MAY 8, 2021

Squarespace is at $700m ARR and has 3.7m “unique subscriptions” although it’s unclear how many unique customers that is. Wix is at $1B ARR, worth $15B and added 1 million new subscriptions in 2020. Both it and Wix are a bit murky on customer count vs “subscriptions”, but those are the data we have. More here. More here.

SMB 293

SMB SaaS Payment Features Subscription 293

SaaStr

JANUARY 11, 2024

Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Every month, the meal kit, the clothing, the game subscription, the video subscription almost has to be better than the month before. Look at $100B market cap Service Now , which is very, very enterprise.

Retention 321

Retention B2C B2B Churn 321

SaaStr

JUNE 16, 2024

RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps. In the enterprise, it may even be 3–5 years until you get them back. This may sound simple, but the #1 thing you can and should do is create a series of marketing campaigns targeted only to churned customers. What does it see?

Churn 317

Churn Business SaaS Mobile 317

Blulogix

OCTOBER 22, 2024

Automate Proration and Usage-Based Adjustments : One common challenge for UCaaS companies is managing proration and changes to subscription levels mid-cycle. By delivering transparent billing information, you can reduce customer disputes, enhance satisfaction, and improve retention.

Pricing 110

Pricing B2B Subscription Payment Features 110

Stax

MARCH 18, 2025

Online payment processing vs. in-person processing Online payment processing systems Online payment processing allows businesses to accept digital payments via eCommerce platforms, mobile apps, and websites. These systems are ideal for subscription-based and SaaS businesses with global customers. Contact us

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

NOVEMBER 19, 2020

Subscriptions can fuel payments and merchant revenue. As more and more SaaS apps add a payments element, that payments element can really scale over time. Both Shopify and Zendesk have added rich enterprise offerings over time, but despite the larger ACVs of bigger customers, SMBs have kept up as a percent of revenue.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. He called me almost immediately. He said he’d cancel (well maybe, maybe not).

Pricing 273

Pricing Payment Features B2C Churn 273

SaaStr

JANUARY 25, 2023

Ok, this chart is a bit confusing, but if you look at ServiceNow’s currency-adjusted revenue, you can see super-consistent 29%-30% growth in subscription revenue each of the past 5 quarters. #2. Enterprises run on ServiceNow. #3. What a visceral comparison to Salesforce, which has seen a dramatic slowdown in enterprise growth.

Azure 324

Azure Cloud Enterprise Subscription 324

SaaStr

APRIL 17, 2021

Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. 70% annual, 30% monthly subscriptions. Less than 1% of revenue from enterprise customers. Squarespace has rapidly expanded into ecommerce, with $3.9

Payment Methods 338

Payment Methods Merchant Services Payments Payment Services 338

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

SaaStr

APRIL 28, 2019

But also — Slack has gone Enterprise. Way Enterprise. The S-1 is full of enterprise case studies, from Oracle to Fox to Splunk. All the great SaaS companies IPO’ing now have strong revenue retention, whether SMB or enterprise focused. Free also serves as a hunting ground for sales to find prospects and leads.

Scale 279

Scale Venture Capital SMB Enterprise 279

SaaStr

OCTOBER 18, 2023

After a less-than-fun time being acquired, he came back and founded a next-generation enterprise analytics company, Domo. It’s always an interesting challenge on how to monetize professional services in enterprise SaaS companies. NRR of under 100% is some of the lowest in the enterprise. This is how you do it, folks #2.

Entrepreneurship 305

Entrepreneurship Enterprise Pricing Churn 305

SaaStr

DECEMBER 14, 2020

Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., This isn’t what happens in the enterprise. semi-commodity storage, semi-commodity hosting, etc. the dynamics are similar. 120%+ for your Larger Customers.

Churn 362

Churn Sales Hiring Systems Review B2C 362