User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

FEBRUARY 16, 2022

Abhinav Asthana , founder and CEO of Postman , knows that journey very well, having started Postman as a mere side project in 2012, only to launch it as an enterprise platform almost a decade later. As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success.

Underperforming Technical Team 284

Underperforming Technical Team Company Culture Customer Success Product Marketing 284

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. There wasn’t software that did this back in the 2010s when Klaviyo was founded. And we actually asked them, like, well, what software matters, and they all said marketing. Is there a downturn?”

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Secret one.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294

SaaStr

OCTOBER 26, 2023

Co-founder and CEO at Greenhouse, Daniel Chait, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Greenhouse, a successful recruiting software company at $200M in ARR today. Hiring is complicated, so you have to build a lot of software to get to $200M ARR. You could do vanilla 101 SaaS practices and succeed.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? Should your sales engineers also implement the software? However, we knew that this wouldn’t be the right move for mParticle.

Underperforming Technical Team 124

Underperforming Technical Team Technical Review Sales Hiring Scale 124

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! The other thing is I’ve studied enterprise software for literally 30 years. I was an intern at IBM mainframe software when I was 20 years old. “Look, here’s enterprise software. Get tickets here. TRANSCRIPT .

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Software demand is softening. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Neil Patel

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Want to see more content like this?

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. But as it started selling more and more into the enterprise, it staffed up with a deep and strong one.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

NOVEMBER 14, 2019

If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. Knowing the common pitfalls won’t stop you or your team from making them, but it will help build the most important skill any manager can have: resiliency. SaaS = Software that scales. Overwhelmed.

Scale 183

Scale Sales Hiring Scaling Underperforming Technical Team 183

Neil Patel

JANUARY 25, 2021

Everyone has questions when it comes to choosing data analysis software. Luckily, data analysis software can seriously simplify data analysis—provided you choose the right one. How to Choose the Best Data Analysis Software for You. Data analysis software isn’t a cheap investment, so use caution when making a selection.

Data Analysis 128

Data Analysis Software Data Scale 128

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

SaaStock

FEBRUARY 13, 2019

Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. It provides smart hardware self-development and cloud service. Founded : 2013.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Sure, we’ll give you a million dollars a year, but you basically have to build custom software. Jason Lemkin: But usually your teams can’t do that.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. But how do you track and strengthen these connections? Criterion Does It Deliver?

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

JULY 22, 2019

New Relic, provider of real-time insights for software-driven businesses has this formula figured out. That’s not a bad start. And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We work with mostly modern teams.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? So what we do is we help manufacturing and industrial companies comply with environmental regulations using our software platform. Want to see more content like this?

Underperforming Technical Team 218

Underperforming Technical Team Sales Hiring SMB Enterprise 218

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Note: Our SaaS billing software can support all common SaaS subscription billing models.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

JULY 29, 2022

Those are all a bit enterprise biased. Because besides getting the software interest in the software company, you also need to basically acquire tablets for each room. Yuri: So that’s the other burden in terms of getting the software up and running. So that is the theme of today. Jason Lemkin: You do.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

SaaStr

JUNE 1, 2021

There are rules in starting an enterprise software company. In this top-rated session Dharmesh Shah, cofounder and CTO of HubSpot, shares how he and his co-founders broke all of the “rules” and ended up creating an entirely new category of marketing software. Dharmesh : …said, “This is a very bad idea.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You Can’t Evaluate Customer Health.

Software 98

Software Underperforming Technical Team Churn Customer Success 98

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Its early vision was to end software as we knew it instead delivering enterprise applications via the internet.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

JULY 11, 2023

The Number of Outlets Back in the day you had CITEWorld, IDG publications were better-staffed, and there were significantly more enterprise reporters than there are today. What it does is give your company a bad name. It helps build morale for the team. What’s Changed In The Last 10 Years? Spam Do not spam a list of reporters.

Social Media 201

Social Media SaaS Underperforming Technical Team Headcount 201

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

FEBRUARY 25, 2020

And there’s lots of examples and if you’ve seen these TED Talks, you hear about Apple, Think Different and you hear about Salesforce in their early days and no software. So most of my career was over the last 10 years was that Sage Intacct and we sold accounting software. And there’s a lot of companies out there.

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.”

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Casey Accidental

MAY 27, 2021

Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. What this means though is that initial releases will never have everything teams want. Product development projects always have very high opportunity cost. Every key result should be outcome based.

Underperforming Technical Team 145

Underperforming Technical Team Payment Solutions Payment Services Payments 145

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113