User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Clouded Judgement

FEBRUARY 7, 2025

Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Group related incidents or tickets by severity to help prioritize. Even a DCF is riddled with long term assumptions. The promise of SaaS is that growth in the early years leads to profits in the mature years. Top 5 Median: 22.2x

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

APRIL 4, 2025

Atlog: A knowledge repository that intuitively organizes and versions your data packets, drives, and documents in one place Calltree: Enterprise-grade AI support reps for call centers Calltree makes enterprise-grade AI support reps for call centers. 230+ enterprise customers including three Fortune 50 companies.

AI Search 179

AI Search AI Startup Scale 179

SaaStr

MAY 4, 2021

And in many cases, pre-Covid, they’d been working on decades-old server-based phone systems. Pre-Cloud systems, really. Going more enterprise has fueled growth. Five9’s revenues were 60% enterprise at IPO in 2014, but now are 83% enterprise. It takes a village in the enterprise, folks.

Systems Review 345

Systems Review Technical Review Software Review Cloud 345

Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Neil Patel

AUGUST 27, 2020

Some years ago, POS systems were a luxury reserved for only big enterprise businesses. . But, with too many options came a new challenge: Choosing the best POS system that’s right for your business is now an uphill battle. Our team has done the heavy lifting of reviewing dozens of POS systems in the market.

Point of Sale 143

Point of Sale Payment Solutions Payment Methods Systems Review 143

SaaStr

SEPTEMBER 9, 2022

Traditional software had 90% gross margins, and the classic enterprise sales reps, the best ones, could close a million or more dollars a year. Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps. Back in the day, premium comp for some software sales execs made simple and easy sense.

Scale 345

Scale Venture Capital Sales Hiring Sales 345

Neil Patel

SEPTEMBER 16, 2020

Practically every business, regardless of size or industry, needs to have a business phone system. This statement holds true for freelancers and single-member LLCs to Fortune 500 enterprises with thousands of employees across multiple locations. The Top 6 Options For Business Phone Systems. Physical Phone Systems.

Systems Review 145

Systems Review Business Software Review Technical Review 145

Neil Patel

NOVEMBER 16, 2020

A content management system—CMS for short—gives you the ability to publish content on the Internet. These systems make it possible for everyday users to build websites and post content without having to write code or learn programming languages. There are tons of different content management systems available on the market today.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. And many are striving to provide just that. But they’re facing big barriers.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Tom Tunguz

JULY 10, 2023

To solve this, knowledge management systems will likely employ a constellation of different models. There may be multiple factors contributing to these difficulties such as high attrition rates or lack of experience among personnel involved during development phase due diligence on large enterprises.

Artificial Intelligence 173

Artificial Intelligence Systems Review Machine Learning Government 173

Sales Hacker

NOVEMBER 29, 2024

One of our early investments, Writer , is competing successfully in providing full-stack generative AI to the enterprise, against juggernauts like OpenAI and Anthropic. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 113

Investment Technical Review Development Team Review Scale 113

Neil Patel

SEPTEMBER 14, 2020

So, to help you out, I reviewed the top CRM software available and put together an extensive list of what to consider before making your final decision. Before you decide, it’s essential to consider what systems you want to streamline and improve. But today, your biggest challenge is choosing the right one. Your use cases. Operational.

Software Review 144

Software Review Systems Review Software Healthcare 144

SaaStr

SEPTEMBER 11, 2024

It wasn’t long before they landed their first Enterprise customer in 2012. Your First Enterprise Customer Lucid’s first Enterprise customer was a large publishing house in the U.K. It required Lucid to change its product, process, and overall user and administration systems to be able to scale with the customer.

Scale 312

Scale Scaling Sales Hiring compliance 312

Neil Patel

JANUARY 7, 2021

Having the right learning management system (LMS) software in place makes this task much more manageable for everyone involved. The right one, however, will let everyone focus on their work instead of fighting with a frustrating system. The Top 6 Options for LMS Software. Additionally, admins need to be able to pull reports quickly.

Systems Review 138

Systems Review Management Scale Education 138

SaaStr

DECEMBER 14, 2020

This isn’t what happens in the enterprise. Big Companies take months to train their employees on new processes and systems, and the last thing they want to do is re-train them every year. Go review the roadmap. They Quit You. Big Companies take months, and often years, to make business process changes.

Churn 362

Churn Sales Hiring Systems Review B2C 362

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

Intercom, Inc.

MAY 25, 2022

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. Discover other posts in the Intercom for Enterprise series.

Scaling 252

Scaling AWS Software Review Technical Review 252

Neil Patel

SEPTEMBER 11, 2020

To help speed up the process, I reviewed six of the best systems on the market and put together a comprehensive list of what to look for as you make your final decision. Enterprise-grade solutions. Most payroll services offer enterprise-grade and industry-specific solutions for large businesses.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 208

Technical Review Development Team Review Software Review Scale 208

SaaStr

MARCH 31, 2019

This is most likely due to the fact that communications platforms are quite different in different countries. RingCentral has gone impressively upmarket from its earlier days as simply an inexpensive voice tree system for small businesses. Still, most SaaS companies start to go international to some extent by $10m in ARR or so.

Systems Review 259

Systems Review SMB Cloud Enterprise 259

Neil Patel

OCTOBER 8, 2020

If you need other features, like a virtual phone system or the ability to host webinars, you can bundle conference calling services with software specializing in something else. 1 – GoToMeeting Review — The easiest conference call software. 2 – RingCentral Review — The best all-inclusive communications tool.

Software Review 145

Software Review Technical Review Systems Review Mobile 145

Neil Patel

SEPTEMBER 17, 2020

In some cases, you may need to buy an adapter or something else to enable the system. The simpler the system, the easier it is, and the less support you need to get things up and running. However, most providers offer cloud-hosted and software-based systems. But others are as simple as a mobile app you download on your phone.

Systems Review 145

Systems Review Software Review Scale Mobile 145

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. SMB to Enterprise, decide which you want to start with and toward which you want to move. Market Fit. Geographic regions.

Scale 325

Scale Scaling Technical Review Systems Review 325

Tom Tunguz

APRIL 24, 2024

Enterprises spend more on security but aren’t benefitting from the extra spend. ” - Nikesh Arora, CEO of Palo Alto Networks The average enterprise uses upwards of 70 security products. ” - Nikesh Arora, CEO of Palo Alto Networks The average enterprise uses upwards of 70 security products.

AI 199

AI Systems Review Innovation Enterprise 199

SaaStr

AUGUST 12, 2020

And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup. The first system is what I call the sales finance system. And, the second system is what I call the product marketing system.

Startup 299

Startup Software Review Scale Systems Review 299

SaaStr

JANUARY 18, 2023

Even if, say, a new ATS system didn’t make the cut this year, if your solution is not too expensive — your champion may still be able to get it done. It usually takes 3-4 years in the enterprise for this to happen, 1-2 in SMBs. Just not this year. What does that really mean? Sorry, we aren’t spending $500k on it this year.

Sales Recruiting 316

Sales Recruiting Sales Hiring Technical Review Software Review 316

CloudGeometry

APRIL 25, 2022

Big enterprise customers have been buying software for a long time. There’s real payoff from careful attention to the issues that enterprise customers care about. There’s real payoff from careful attention to the issues that enterprise customers care about. Here are seven things enterprise SaaS customers look for. #1

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Blulogix

JULY 26, 2024

By BluLogix Team Navigating Subscription Billing Account Complexity in Modern Enterprises In the era of digital transformation, enterprises face unprecedented challenges in managing account complexities. Regular Reviews: Conducting regular reviews of account management practices helps identify areas for improvement.

Payments 105

Payments Payment Features Payment Services Enterprise 105

Neil Patel

MARCH 7, 2021

Drag-and-drop builders, customer analytics, a built-in payment processing system, 24/7 support, and ready-made templates are only the tip of the iceberg when you really look into everything Shopify has to offer. You can forget legacy enterprise software when Shopify offers all the enterprise power you need to sell at scale successfully.

Payment Methods 140

Payment Methods Software Review Payment Services Systems Review 140

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Looker did this within the context of a BI system. BI systems marry the centralized control of data teams with the ability to define and promote metrics at the edge of an organization (Omni).

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

JANUARY 12, 2022

“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Another top mistake SMB folks make trying to sell enterprise. You lose enterprise deals when someone that knows the playbook outsells you by getting to all the stakeholders. A good one.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

Neil Patel

FEBRUARY 13, 2021

Whether you are a seasoned restaurateur looking to promote your business, a startup venturing into your first online enterprise, or an experienced web developer without the time or resources to create a website from scratch, Wix will work for you. Here, we review three more services in separate categories.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143

Stax

APRIL 3, 2025

Types of payment systems include hosted gateways, self-hosted gateways, and API-based payment systems. Here are the players and how they work together: Payment gateway – The customer-facing application connecting the eCommerce store to the payment processing system. But your business needs might change over time.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

SaaStr

JUNE 14, 2023

In this blog post, we will delve into the fascinating journey of UiPath, a pioneer in robotic process automation (RPA) software that has revolutionized how enterprises automate repetitive tasks. “When you have the courage to be bold, people will take you seriously.” From a marketing perspective, it was a flop.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Tom Tunguz

MARCH 19, 2023

is a book a management team could take to an offsite to develop or re-imagine the entire operating system of a business. The book starts with a company’s founding documents, expands to the operating cadence, and culminates in the business’ operating system. When we mess up, miss a deadline, or slow down, it matters.

Startup 229

Startup Scale Systems Review Compensation 229