SaaStr

OCTOBER 26, 2023

On the other hand, their Enterprise segment is bigger and doing great. The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. When looking at Greenhouse’s Enterprise business, many of them started when they were tiny.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! The other thing is I’ve studied enterprise software for literally 30 years. If you take this ability to not follow the herd and the experience, you can spot trends. “Look, here’s enterprise software. Get tickets here.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

SaaStr

JUNE 13, 2024

Every week, there are significant new developments in tech. However, CIOs at large enterprises have the budget to try different things and see what they can do. If you go to a team and say, “I can do 70% of what your team is doing now automatically and at a fraction of the cost.” It’s not a bad thing. At Gong, yes.

Scale 306

Scale AI Sales Underperforming Technical Team 306

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Want to see more content like this?

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Sales Hacker

OCTOBER 16, 2020

Prospecting in the enterprise environment is just different. Enterprise is generally behind the times and slow to move on new ideas. On the flip side, however, the Enterprise segment offers a vast number of decision makers to go after, and, as we all know, there is a big payoff if you can win the deal. Shifting your mental game.

Enterprise 128

Enterprise Payment Methods Payment Services Sales Hiring 128

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. How is it trending? And every question you ask yourself, you have to ask yourself, how is it trending? How is that trending? What does our customer lifetime value, how is that trending? Are there particular trends?

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

SaaStr

JULY 29, 2022

Those are all a bit enterprise biased. And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. So that is the theme of today.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

OpenView Labs

MAY 12, 2020

Those are some pretty great results for a small team—only about 50 people in the whole company—that needs to navigate the challenges of selling a horizontal product serving multiple audiences from single-player scenarios to enterprise deployments. Small businesses or teams who adopt it self-service.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Casey Accidental

OCTOBER 20, 2020

Google, for example, has an ads business, a vertically integrated hardware business for the Pixel and Google Home, a developer platform in Google Play, an enterprise SaaS product in Google Cloud, consumer subscription with YouTube Music and YouTube TV, and many light marketplaces like Google Shopping and Google Flights. Refund Policy.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

User Pilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. UserTesting allows teams to gather real-time user feedback from usability tests.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Sales Hacker

SEPTEMBER 15, 2022

Why your sales team is losing deals in 2022. 43% cited poor timing or insufficient data on when to reach out. 33% had poor sales demos. So where exactly should B2B enterprises focus their efforts when it comes to helping their salespeople? . 42% said they lacked personalized information on prospects. The bottom line.

Scale 127

Scale Technical Review Development Team Review Underperforming Technical Team 127

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. The first approach I took to managing the deal – writing longform executive summaries – left me and my team more confused than empowered.

Scale 147

Scale Management Underperforming Technical Team Sales 147

User Pilot

MAY 8, 2024

Also, it helps you make data-driven product development decisions instead of relying on guesswork. Analyze your product trends for each customer persona through funnel and trend analysis. Based on the insights, you can inform your future product development. Why analyze user needs for your target audience?

Underperforming Technical Team 104

Underperforming Technical Team Interviewing Trends User Experience 104

Totango

JULY 28, 2021

While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Full Session

DECEMBER 23, 2024

FullSession Capture all user interactions, visualize trends and patterns, analyze user behavior, and optimize your site’s interface, usability, experience and performance with FullSession , our user behavior analytics software. Pricing info is unavailable. Take some time to check out each option and see which one feels right for you!

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity? Pros and cons of using WalkMe What are WalkMe strengths and weaknesses? Trends and Retention analysis.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. This episode is an excerpt from a session at SaaStr Summit: Enterprise. This episode is sponsored by Guideline.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

User Pilot

AUGUST 22, 2024

What are its strengths and weaknesses? There’s a free Starter plan, a Plus plan (from $49 a month), and custom-priced Growth and Enterprise plans. Catering to businesses of all sizes, it enables teams to track user interactions with the brand at different stages of the customer journey. What’s Amplitude tracking?

Technical Review 105

Technical Review Underperforming Technical Team Software Review Pricing 105

Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. We know software is impacted from macro - but how bad will it get? Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Follow along to stay up to date! Top 5 Median: 10.4x

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Totango

MAY 17, 2024

Leading companies and CS teams are paving the way by providing innovative solutions that leverage AI technologies to accelerate impact and drive customer retention and growth. Slow support response times : When support teams are slow to respond, customers escalate concerns to CSMs, leading to increased workload and decreased efficiency.

Innovation 101

Innovation AI Underperforming Technical Team Scale 101

Kellblog

JUNE 27, 2022

US thought leaders — including industry analyst powerhouses such as Gartner , Forrester , and IDC — define not only the yardstick for evaluating vendors in existing categories, but also new product categories, the trends driving their creation, the hype cycle of technologies behind that, and the “companies to watch” as categories emerge.

Startup 124

Startup Sales Hiring Underperforming Technical Team Compensation 124

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit. Improving your customer success team to better help customers achieve their goals . Poor customer experience promotes churn.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

Sales Hacker

FEBRUARY 16, 2021

Sam Jacobs: This week, we’ve got another great episode for you with Kristin Twining , VP of business development and inside sales for FireMon. They just launched a new way to learn how their team follows up with every lead in record time after virtual events and turns them into revenue. I lead a growing team of 16 people.

Sales 131

Sales Underperforming Technical Team Travel Development 131

Casey Accidental

OCTOBER 24, 2022

This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. This is a very common strategy for enterprise companies with large margins. The problem for Eventbrite is we weren’t an enterprise company with enterprise margins. This stuff is hard!

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Q: What should you do if the team you’re onboarding wasn’t part of the buying decision and isn’t thrilled to be learning a new tool? I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Neil Patel

JANUARY 25, 2021

Your team is the very pulse of your business, which is why their skillset is the most crucial factor when it comes to choosing a software tool. Figure out the technical knowledge of your team. Do you have a team of engineers and data scientists who know programming languages like Python, SQL, and R? User Skillset.

Data Analysis 128

Data Analysis Software Data Scale 128

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. How to Hire Enterprise Salespeople.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

ProfitWell

AUGUST 18, 2020

Growth is so fast in SaaS, that enterprise SaaS revenue hit a $100 billion run rate in Q2 in 2019. For the customer, this rapid growth has created two powerful trends: 1) An increased opportunity to switch to competitor for the same product at a reduced risk. Older, slower-to-respond companies will likely view these trends negatively.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Totango

MAY 5, 2021

Develop training modules to address weak points, as well as fix software bugs. A quality customer success platform will centralize customer experience data and discern patterns from it, allowing customer success teams to engage clients in personalized terms. Identify bottlenecks in your customer journey.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. We also have a quick look at Userpilot as a worthy Pendo alternative. Why should I use Pendo?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97