SaaStr

MARCH 17, 2020

Here’s a quick recap of each company’s announcements from the virtual event: 1. Learn how Pendo can help companies go from startup to scale-up here. Learn more about Bandwidth’s new communications API suite built for scaling SaaS companies here , or schedule a meeting today to get the conversation going. Predictable Revenue.

Sales Hiring 225

Sales Hiring Scale Payment Features Marketplace as a Service 225

SaaStock

FEBRUARY 13, 2019

When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. The platform integrates with 100+ shipping services and ensures discounts for many of them. Fadada is a SaaS-based provider of electronic signature services.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Point Nine Land

JUNE 11, 2020

Do things that don’t scale ?? Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Very often this means doing things that don’t scale.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. The second issue is around who controls the quality of the service.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. com, where we’re building, deleting software marketplace, we’re also seeing software booming. The situation is getting worse.

Software Review 247

Software Review Scale Technical Review SaaS 247

SaaStr

JUNE 15, 2020

Tomorrow as part of Algolia’s SaaS Expert series I’ll be talking about scaling top SaaS companies. Come join us for an open discussion on how to scale faster and better here ! About this Event. Register here: [link] pic.twitter.com/E8LmXuEYge. — Algolia (@algolia) June 9, 2020.

VP of Engineering 149

VP of Engineering Marketplace as a Service Scale SaaS 149

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. I think we’re going to start to see that hit kind of mass scale over the next couple years is one example. Embedded Finance , Matt argues, is no longer optional for companies seeking to remain competitive.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStock

FEBRUARY 14, 2019

We’ve gathered LatAm’s leading SaaS founders, executives, and investors – as well as a few international faces – for an unbeatable few days of knowledge and networking. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

The Angel VC

MARCH 18, 2013

Here's another post in my series on DOs and DON'Ts for early-stage SaaS startups : 6th DO for SaaS startups Fill the funnel Or: Focus on inbound marketing, but try lots of things and double-down on what works In this post I'm going to write about lead generation for SaaS startups. That's the whole idea of inbound marketing and lead nurturing.

Scale 143

Scale Startup Marketplace as a Service SaaS 143

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 134

Payments Scale Scaling Revenue 134

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Customer acquisition.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. …Where do you spend your time?”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Today, Salesforce is positioned as the enterprise CRM leader.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. They do this by first identifying and focusing on the sales motions that are best for their product, team, and customer. Inside sales. Inside sales. Low-touch sales. No-touch sales.

Scale 131

Scale Outsourcing Services Sales Technical Review 131

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 203

Sales Hiring Scale SaaS Payments Payment Services 203

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. There is one problem though with this, and that really leads me to the reason why we decided to completely throw away the code base in 2014 and start from scratch. The marketplace was doing well.

Scale 147

Scale Marketplace as a Service Sales Recruiting Scaling 147

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Giving anyone the ability to create and organize events seamlessly.

Payments 164

Payments Merchant Services Payment Solutions Payment Services 164

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. Let’s cover each below.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., Companies might need admin time to customize it to their processes.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Buffer Resources

JANUARY 25, 2024

Now, five years later, we’re averaging over $1 million in sales each month. As we rented out the signs, more and more customers tagged us on their social posts, delighted with how impactful the signs had been at their events. Looking back, here are five of the things that helped us grow to where we are today. 

Sales Hiring 121

Sales Hiring Business Scale Social Media 121

User Pilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. For example, you can label key events like clicks on a new feature and use that data to track adoption, usage, and retention rates. UI elements in Userpilot. Session replays (new!): Session replays with Userpilot.

Software Review 52

Software Review Engagement Software Scale 52

Buffer Resources

JANUARY 25, 2024

Now, five years later, we’re averaging over $1 million in sales each month. As we rented out the signs, more and more customers tagged us on their social posts, delighted with how impactful the signs had been at their events. Looking back, here are five of the things that helped us grow to where we are today. 

Sales Hiring 121

Sales Hiring Business Scale Social Media 121

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. ” Bill comes to ComplySci with over 15 years of building and scaling customer experience teams in high growth SaaS companies.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

APRIL 17, 2025

As these ecosystems evolve, ISV partnerships have become essential for companies looking to scale, reach new markets, and offer integrated ISV solutions. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Unbounce

SEPTEMBER 16, 2021

They’re shown based on specific audience targeting criteria such as demographics, interests, or retargeting events and show up in images and video. That way, even when your prospects are considering alternatives—you can still be top of mind. Retargeting ads allow you to finish the job and turn prospects into leads.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Sales Hacker

APRIL 1, 2021

It’s a driving factor for how the world gets work done and where future sales potential lies. Markets most negatively impacted by the black swan event could no longer be viable if the crisis inhibits stability. As they move further down your sales funnel and process, these preferences grow. Unfortunately, the opposite is true.

Outsourcing Services 87

Outsourcing Services Payment Services SaaS Payments Transportation 87

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Zendesk : Best for scalable customer support and service management across multiple channels. Hubspot’s lead gen dashboard. Salesforce : Best customer experience software for AI-powered personalized marketing automation.

Software Review 103

Software Review Software Management Business 103

User Pilot

JUNE 2, 2024

Appcues : Improves product adoption with onboarding experiences and event tracking. AI-driven customer service platform with centralized inbox and ticketing. No-code tool for event tracking, reports, and custom dashboards. Streamlines sales operations with automation and activity tracking. Self-service customer support.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Neil Patel

OCTOBER 29, 2020

So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. New business and rapidly scaling startups won’t necessarily have the same needs in an ecommerce website builder. More than $200 billion in online sales have been facilitated via Shopify.

Payment Methods 99

Payment Methods Payment Services Payment Solutions Payments 99

How To Buy Saas

MARCH 17, 2025

Introduction: Small businesses thrive on strong customer relationships, but managing contacts and sales leads manually can be overwhelming. A good CRM acts as a centralized hub to track interactions, automate routine tasks, and nurture leads through the sales pipeline. The best part?

Software Review 40

Software Review Scale Software Business 40

User Pilot

JULY 23, 2024

A product development team is usually made up of the product manager , project manager, product designer , developer, marketing team , and sales team. 7 key stages of the product development life cycle The product development life cycle may vary depending on the scale of the product and the business involved. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

OpenView Labs

APRIL 13, 2020

In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok). It is no longer the job of Marketing or Sales to solely own revenue, nor Product the core user experience. Is monetization a freemium, free trial, sales-driven, or hybrid model? Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. After all, says Amanda, “software is on the leading edge of change.”. The age of the marketplace.

Software Review 118

Software Review Trends Software Marketplace as a Service 118