SaaStr

JULY 10, 2021

Everyone here I think actually has a different background that they bring to the table, whether it’s a programmer, whether it’s in finance, whether it’s in law. Then we needed to hire a sales guy who had experience selling to enterprise. We got the guy who ran enterprise sales at Rackspace.

Sales Hiring 265

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Baremetrics

NOVEMBER 25, 2021

Your marketing and sales budgets, and the personnel assigned to those teams, will also rise. A sound hiring plan allocates these expenses in advance so that your team knows when they need to attract new talent, as well as their budget for onboarding them. A longer lead time for recruitment means higher quality recruits.

Sales Hiring 97

Sales Hiring Sales Recruiting Forecasting Finance 97

SaaStr

AUGUST 5, 2019

And this is the moment of reckoning that you get to as a SaaS company is that a sale is not the end. You can be very happy when you sell someone, you can exalt, you can have the high fives, but a sale is really the beginning. First off, the land, this is your typical initial sale. That’s really what they’re buying.

Sales Recruiting 204

Sales Recruiting Construction Scale SaaS 204

Sales Hacker

DECEMBER 8, 2020

Subscribe to the Sales Hacker Podcast. Sam Jacobs: This week on the show, we’ve got Luke Rogers, the Vice President of Sales at Instabase. He now leads the sales function at a really promising and high-growing unicorn called Instabase. Learn how modern sales teams with deals, win deals now. We’re on iTunes.

Scale 115

Scale Sales Hiring Sales Recruiting Technical Review 115

User Pilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 163

Scale Payment Services Payment Methods Scaling 163

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Sales Hacker

APRIL 30, 2018

To see what selling on steroids looks like, check out companies with the best sales enablement strategies. You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. So that’s one I actually tell the recruiters at Stripe, their job is to flag when they think it’s a no hire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

JANUARY 5, 2021

Subscribe to the Sales Hacker Podcast. How the role of sales development has changed [13:10]. Keeping new sales professionals focused on the mission [18:44]. Sam Jacobs: This week on the show, we’ve got Kata Nyitrai , head of global sales development for Meero, a fast-growing company in Europe. We’re on iTunes.

Scale 115

Scale Sales Recruiting Technical Review Outsourced Development 115

SaaSX

JULY 26, 2020

Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. Role: Also known as Sales Engineer, but I prefer to call it Product Specalist. This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Intercom, Inc.

APRIL 4, 2022

Onboarding with Intercom. The onboarding experience was so supportive. I’d just moved from India, and my managers made sure that I settled into Intercom, and Ireland, without having to stress about getting to grips with a new job in the first few weeks. For my first year, I worked with the Billing team. Reward kindness.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Customer Relationship Management (CRM) Software : CRM systems help you manage and analyze customer interactions and data throughout the customer lifecycle. Typeform survey templates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Neil Patel

DECEMBER 17, 2020

A sales rep completes their proposal and it’s automatically routed to the right manager for review and approval. Not only is that rep moving on to their next task, the pending approval is queued up exactly where it needs to be for the manager. Here’s an example of an onboarding workflow in Orchestly.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Outseta

JANUARY 20, 2020

In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. You can design any sort of equity structure that you want Only in the past few years have alternative financing structures become popularized in the world of technology start-ups. You read that right—two!

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage. Interest from channel partners and sales via channel partners can be another meaningful indicator. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

JULY 28, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a business intelligence analyst? Book a demo to see it in action!

Sales Recruiting 52

Sales Recruiting Artificial Intelligence Business Data Analysis 52

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. This information should be shared with finance. Customer Success KPIs.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting Sales Hiring SaaS Payments Scale 61

ProfitWell

APRIL 13, 2020

If you’re on the marketing team, are you fully in the loop on product, finance, or HR? The experts she interviews share wisdom you can start implementing with your sales team, stat, as they also tackle challenging questions with regard to the ever changing economic landscape as a result of COVID-19. But think of it on the flip side.

Sales Recruiting 52

Sales Recruiting Marketing Consulting Subscription 52

Sales Hacker

APRIL 22, 2019

This week on the Sales Hacker podcast, we speak with Nick Worswick, Global Head of Growth for WeWork. Building an onboarding process to quickly identify top talent. Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker Podcast. Showpad is the leading sales enablement platform for the modern seller.

Development Team Review 65

Development Team Review Scale Software Review Sales Hiring 65

Valuize Consulting

OCTOBER 23, 2024

Customer Value Realization This pillar focuses on delivering a seamless, value-driven experience from onboarding through ongoing engagement. Customer Acquisition Cost (CAC): The total cost of acquiring a new customer, including marketing and sales expenses.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Outseta

MAY 8, 2020

Best of all, the types of smart people that you run into in tech run the gamut from highly technical software engineers, to massively creative designers and marketers, to analytical data wizzes and finance experts. I’d need to learn to raise capital and recruit developers. I find that refreshing. I needed a disruptive idea.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. We’re on iTunes.

Leadership 73

Leadership Payments Scale Payment Methods 73

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring, and development of top industry talent. Build strong executive and vertical relationships with Technisys clients.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

Sales Hacker

APRIL 16, 2018

In this inaugural episode of the Sales Hacker podcast, we talk with Kiva Kolstein , Chief Revenue Officer at AlphaSense. . In Today’s Episode: How to map your career from individual contributor to manager. Subscribe to the Sales Hacker Podcast. 3) Kiva’s sales story [3:02]. Sales Hacker Podcast—Sponsored by Node.

Sales Hiring 43

Sales Hiring Management Scale Sales Recruiting 43

SmartKarrot

MAY 20, 2022

Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Develop and manage customer portfolio dashboards and report key health measures. Align with Sales on expansion and retention strategies and processes.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

FEBRUARY 15, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Apollo.io As a Director of Customer Success you’ll utilize automatic and calculated plays to manage a huge number of accounts. Set a date for newly assigned accounts’ onboarding. First-level support for accounts that are owned.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. testimonials, case studies).

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JUNE 15, 2021

You need to recruit the right people since they know the first-hand importance of being data driven. If you are scarce on resources like finance, you can bring sales, product, and support teams together to improve customer success and fine-tune collaboration. How to Build a Data-Driven Customer Success Team.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SmartKarrot

JUNE 14, 2021

Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to ensure Customer accounts are distributed appropriately. Run weekly reports to watch utilization trends. Apply here: [link].

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10