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Who is Lenny Rachitsky: Background, Newsletter, Podcast, and More

User Pilot

Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career. He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

Underlying all the functional processes are myriad systems supporting and handing off each business activity to the next step, from quote to cash, from customer interview to product development to customer engagement analytics in the product. Chief Product Officer.

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How to Strategically Score Customer Health to Drive Startup Growth

OPEXEngine

Health scoring makes it easier to identify ideal customers, which arms with you with feedback to loop back to Product, Sales, and Marketing. Accurately forecast revenue retention and expansion. A scoring system identifies which customers are healthy and happy with your product. Drive new levers of growth.

Startup 91
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Transcript of Redpoint Office Hours with Stripe’s Chief Corporate Advisor and former COO, Claire Hughes Johnson and Redpoint Managing Director, Tomasz Tunguz

Tom Tunguz

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164
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My First 16: Welding Yourself to Early Customers with Marqeta’s Jason Gardner

Andreessen Horowitz

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So we didn’t have product market fit for that. I don’t know really how to build pretty things.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Chris Orlob is the senior director of product marketing at Gong.io, an AI (Artificial Intelligence) platform to provide sales analytics. Ben Murray. Chris Orlob. Dharmesh Shah.

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Reasons That Make Customer Success a Must to be Represented at C-Suite Level

SmartKarrot

Since there can be subjective judgment regarding customer sentiments, the CCO has hands-on experience utilizing NPS (Net Promoter Score), ARR, MRR, Customer Health score , Friction points, forecast of customers, revenue, brand-specific shares, social engagement trend shifts, tone of comments, tone & context of mentions, etc.