Remove Forecasting Remove Technical Review Remove Underperforming Technical Team
article thumbnail

4 Things Most Founders Get Wrong About Marketing with Dave Kellogg

SaaStr

A smaller number of high-quality leads that convert at higher rates is vastly superior to a flood of poor-fit prospects. You assembled a talented team, built an amazing product, and established a growing SaaS business. Mix in the classic conflict between sales and marketing teams, and you’ve got a recipe for disaster.

article thumbnail

Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Secrets to Building a World-Class, $2.3 Billion Inside Sales Team (Video + Transcript)

SaaStr

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is when I got hooked on tech, and SaaS, and cloud, and making things faster and better. This is when I got hooked on tech, and SaaS, and cloud, and making things faster and better. Good afternoon.

Scale 289
article thumbnail

Ham and Egg: How Team-Based Selling Boosts Win Rates

Sales Hacker

A few months back, I was inspired by a section in Scott Barker’s “The Forecast” newsletter where he referenced some data from Chorus.ai Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. First, identify your team member’s strengths and weaknesses.

article thumbnail

Become a Revenue Architect (and Level Up) With a Revenue Engine Framework

Sales Hacker

This involves driving more new logo and renewal revenue, lowering customer acquisition cost, and increasing forecasting predictability. Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. All while delighting customers along the way.

article thumbnail

11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

User Pilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool.

article thumbnail

SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. You can have the great product and a great team, but the market of small or very niche. How defendable is the technology of the product or the business model? So I think it plays on both dimensions.