Fractional VPE Growth Hacking Retention 
SaaStr
JUNE 23, 2020
Upsell and retention is an art, science and craft. You can’t hack it forever. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You’ll need more than 5–6 core engineers to go big. She can be your CTO forever.
SaaStr
MARCH 1, 2024
Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.
Expert insights. Personalized for you.
287 
Let's personalize your content