SaaStr
JANUARY 22, 2021
But there’s one thing I can tell you in SaaS, at least: Almost Everything Except the Product Itself is Sort of the Same at a Given ACV (Annual Contract Value) Level. A certain way you market. You may need solutions architects, more sales engineers, more support. One VP of Product. One VP of Marketing.
TechEmpower SaaS
AUGUST 7, 2023
Getting something to market and getting funding override any other concerns. But hiring a lead developer, or even a VP of Engineering, can create a gap between the founders and the developers. Closing the Gap: Hiring A Fractional Startup CTO We’re not suggesting that early-stage startups should hire a full-time CTO.
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SaaStr
JUNE 23, 2020
You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You’ll need more than 5–6 core engineers to go big.
SaaStr
MARCH 1, 2024
You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You’ll need more than 5–10 engineers to go big.
SaaStr
MARCH 6, 2024
Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Salesforce and Marc Benioff at first said the core market, security identity, was too small of a market. Their multi-million dollar contracts are 30%. #5. The story is super inspiring.
SaaStr
AUGUST 13, 2024
The best engineers and CTOs build and release better software faster than the competition. A truly great Head of Marketing or Demand Gen will get you more leads than the rest. All that matters is people, and the number one mistake founders make is hiring a VP of anything that you aren’t 95% sure is great.
SaaStr
JULY 12, 2022
If it’s helpful to you, it’s got everything from how to build the sales com plan to how to think about hiring a VP marketing and how to hire a customer success thing. If you’ve hired the VP of Engineering, impossible hire, but when they love something, they jump. I’ve made a bad VP of Sales hire.
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