SaaStr

JUNE 23, 2020

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.

Part-Time VPE 311

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 311

SaaStr

MARCH 1, 2024

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.

Scale 279

Scale Part-Time VPE CTO Hire Fractional VPE 279

SaaStr

MARCH 6, 2024

Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2.

Fractional VPE 287

Fractional VPE Part-Time VPE Scale SMB 287

SaaStr

OCTOBER 24, 2022

They’re able to actually swipe a credit card, and what starts off similar to a freemium self-serve product can turn into a six-figure contract in just a few months. It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. The contract size grows.

Outsourced Development 214

Outsourced Development Underperforming Technical Team Development Part-Time VPE 214

Chart Mogul

DECEMBER 12, 2024

Polis Pilavas , VP of Engineering at ChartMogul SaaS will shift to real-time personalization, enhancing individual user experiences by learning from every interaction, in an attempt to boost retention, increase satisfaction, and drive growth. Companies will scale faster with flexible solutions replacing rigid legacy systems.

Fractional VPE 40

Fractional VPE Software Review SaaS Part-Time VPE 40

SaaStr

JUNE 1, 2021

Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. The issue the SMBs had was, “Well, I’m a 20-person consulting company.

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. I started right at the end of 2011, and I started in the role of VP of engineering. The best thing is retention in these offices has been just amazing.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184