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Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2.
If you look at any SaaS startup, in the first couple reps, they always find one guy or gal that’s just amazing, just killing it. If you’ve hired the VP of Engineering, impossible hire, but when they love something, they jump. The VP of Sales has a strong incentive to wait. They get 20 great offers.
One is, lots of folks that have been through the startup cycle, you have this extrapolation from a single data point problem, which is, “OK, we have this story. The other thing that dropped our odds of success was the fact that we were focused on small business, on the SMB market, and everyone we talked to, literally everyone.
Polis Pilavas , VP of Engineering at ChartMogul SaaS will shift to real-time personalization, enhancing individual user experiences by learning from every interaction, in an attempt to boost retention, increase satisfaction, and drive growth. Startups that deliver value will survive and others will face a reckoning.
356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Pete is also the author of Founding Sales, the canonical writing on early-stage startup sales. Pete is also the author of Founding Sales, the canonical writing on early-stage startup sales.
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