Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?

This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology. This talk will also explore how retail tech can not only enhance the entire customer experience, but can ultimately lead to reduced associate burnout, powerful and effective leadership, and stronger, more outcome-driven teams.

You'll learn:

How, by investing in colleagues and store leaders, retailers can drive even greater business benefits when landing new technology
How retailers ensure change is sustained, and how benefits from new solutions continue to grow over time
How and why true corporate alignment to a new solution, service, or technology solution is essential - from the board to every associate in store

Save your seat today!

June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

Brought to you by:

Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Andrew has over 30 years of experience delivering national change programs in retail, having brought the first scalable self-service solutions to the UK, Europe, and Australasia. He has experience with over 50 global retailers on how to land new operationally-challenging solutions with high-value benefits in a way that supports not only strong returns on investment but that has sustainable value, even as operations and customer expectations have developed and grown over the past 22 years. Andrew has a successful record of helping companies to make transformational changes in the way they develop and manage technology, and how to operationalize and land this change through store teams, which extracts the full value from the new technology while also enhancing the customer experience and service expectations.

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