How Clinic Sense Reduced Churn and Unlocked More Revenue
ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more.
Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Download the case study to learn how ClinicSense leveraged FlexPay with Stripe Billing to:
- Recover more than double the payments compared to their previous process
- Improve payment recovery rates from 38% up to 64%
- Boost profits while maximizing customer LTV and fueling company growth
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