Totango

JANUARY 22, 2024

Karen Budell, Chief Marketing Officer, Totango Generative AI will be an evolving partner for CS Businesses will depend on CS teams to drive revenue growth from the customer base. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.

Customer Success 100

Customer Success Generative AI Scale AI 100

How To Buy Saas

FEBRUARY 25, 2025

AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service). Extensive AI across products (but often at higher tiers). It also acquired Tableau for top-tier BI analytics.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

SmartKarrot

APRIL 17, 2023

Generative AI: Generative AI models, such as GPT-3, have taken conversational AI to a new level. These models can generate human-like responses and even generate new content based on given prompts. They can be used for a range of tasks, including customer service, sales, and technical support.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Underperforming Technical Team 10