Tom Tunguz

APRIL 1, 2020

The Federal government has become an important target for new business, particularly for enterprise companies because the budgets are stable. How do you onboard an employee entirely remotely? There’s a renewed focus on product-led growth and web-based demand generation.

Headcount 329

Headcount Payment Services Government Innovation 329

SaaStr

JANUARY 17, 2024

But it knows onboarding requires business process change, so for the most part, it requires annual contacts. #4. And they grew a government contract to $1.6 They see it hitting 116% at the end of the year. #3. 94% of Customers Pay Annually, Including SMBs Smartsheet has plenty of smaller customers, and that’s its roots.

Airlines 299

Airlines Technical Review Entertainment Government 299

Payrix

FEBRUARY 4, 2025

Master merchant Payment facilitator that becomes the merchant of record on behalf of a network of smaller merchants (sub-merchants) or billing companies that regularly collect payments; key markets for master merchant networks include government, education, utilities, and nonprofit organizations. Regulated with fraud An additional $0.01

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

FEBRUARY 16, 2023

It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel is the all-in-one HR platform for global teams. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.

Cybersecurity 269

Cybersecurity Venture Capital compliance Government 269

SaaStr

OCTOBER 3, 2022

Every month is critical when onboarding can stretch from six to twelve months. Think of the onboarding process in thirty-day intervals, with clear key performance indicators (KPIs) for each. While most of this onboarding happens on the job, you still need to provide hiring managers with a framework to do their job efficiently.

Scale 268

Scale Sales Hiring Sales Recruiting Scaling 268

SaaStr

AUGUST 1, 2020

We learned new ways to onboard customers, faster. The airplanes, that without massive government support, will soon cease flying. We then went through about 60 days where we all started to become mini-experts in this new Almost All of Tech is Working from Home phase. We’re good — so we adjusted.

Sales Hiring 363

Sales Hiring Venture Capital Cloud Travel 363

User Pilot

FEBRUARY 29, 2024

While the whole process is governed by the principle of “Perceived Control”, other psychological principles are at play at the start of each step. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1. The following framework describes the psychological principle at play.

Onboarding 105

Onboarding Systems Review User Experience Engagement 105

Intercom, Inc.

APRIL 4, 2018

Sending three onboarding messages probably isn’t too much. Three onboarding messages sent all at once is. Holistic governance is key to avoid overlapping and over-messaging. However, messages sent immediately after a customer action come with context, which is critical for ensuring messages feel relevant.

Communication 216

Communication Government Scale Onboarding 216

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. They are commonly used in business, academia, and government to gather feedback, measure satisfaction, or support decision-making processes. Survey examples: ClearCalcs welcome survey.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

SaaStr

DECEMBER 22, 2023

CAC payback leads to: Spending less time on leads Reps who can attain higher quota A shallower trough to dig yourself out of Conversely, if what you’re doing isn’t solving real customer pain, you’ll have to spend a lot more resources to onboard each customer. Instead, they focused on the common threads.

Scale 300

Scale Scaling Strategy Sales Hiring 300

BetterCloud

DECEMBER 18, 2024

It has helped my organization tremendously to make our onboarding and offboarding processes more efficient and easy to implement. Verified User in Hospital & Healthcare BetterCloud is essential because it saves my team from the the old time consuming manual onboarding and offboarding processes.

Management 52

Management SaaS Government Operational efficiency. 52

BetterCloud

JANUARY 13, 2025

IT and security teams of all sizes have formalized file sharing governance strategies to safeguard data and maintain compliance. Leverage Google Groups for external collaboration Creating Google Groups and OUs not only help when onboarding and offboarding employees, they also can help with file management.

compliance 52

compliance Government Education Consulting 52

Stax

JANUARY 23, 2025

The merchant underwriting process is a critical step that payment processors and financial institutions use to assess the risk associated with onboarding new businesses. By thoroughly assessing merchants, processors can: Reduce fraud and chargebacks by identifying potentially fraudulent or non-compliant merchants before onboarding them.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. It’s the infrastructure guiding people in your app – and not just in informative moments like onboarding or error states, but throughout the entire user journey. Every app contains at least some text.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

Unbounce

MARCH 23, 2020

If you’re in healthcare, education, nonprofit, or government—we’d like to give you our essential plan for free. We’ll ensure you get setup help via our onboarding team and that you’re equipped to get up and running with whatever you need. It’s an essential plan available for a 3-month duration.

Healthcare 139

Healthcare Travel Government Social Media 139

BetterCloud

FEBRUARY 25, 2025

Need an API key just for onboarding workflows? Cleaning up the mess: File governance for SharePoint and OneDrive Anyone whos managed Microsoft 365 knows that file sprawl is a real problem. BetterCloud enhances identity governance by adding automation and visibility. No problem. Need a full-access key for a specific integration?

Azure 52

Azure Government compliance Identity management 52

Neil Patel

SEPTEMBER 15, 2020

From hiring to onboarding, employee scheduling, and HR compliance, there are dozens of responsibilities being juggled. For example, some HR tools will automatically track and calculate time-off requests, taxes, government filings, and more. ATS software is highly beneficial for companies who are recruiting and onboarding at scale.

Software Review 129

Software Review Software Systems Review compliance 129

Sales Hacker

AUGUST 19, 2022

Moving forward without a clear strategy can result in poor rep adoption, longer onboarding times, and even burning through your high-value leads. This can look like nonexistent governance limits, cloned sequences with almost identical content, or “bottlenecking” content requests that allow too many people to create content.

Strategy 112

Strategy Underperforming Technical Team Management Systems Review 112

FastSpring

MARCH 16, 2023

The Swiss-based SaaS company now helps governments, enterprises, and SMBs in over 120 countries by providing maps API for web and mobile developers. For instance, since they onboarded an affiliate partner in Japan, their sales in the country have increased by over 300%.

Payment Methods 148

Payment Methods Payments SaaS Payments Social Media 148

BetterCloud

MARCH 24, 2025

Stage 2: Procurement and onboarding Once you’ve chosen a SaaS solution, the focus shifts to securing it and integrating it into your environment. User management: The employee onboarding and offboarding process occurs throughout the year depending on your organizations hiring tendencies.

Management 52

Management Technical Review SaaS Cost optimization & reporting 52

Intercom, Inc.

APRIL 29, 2020

Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– Take, for instance, the government of Andorra who are using our Messenger to collect critical health information and educate their citizens about the disease, and direct them to available resources. We believe it’s the right thing to do.

Merchant Services 228

Merchant Services Travel Communication Banking 228

User Pilot

AUGUST 26, 2024

Common data capture challenges include: maintaining data quality, ensuring effective data governance, and breaking down data silos. These events can range from simple interactions like clicks and hovers to more complex interactions such as completing an onboarding flow, performing account upgrades, or contacting support.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

IT World

MAY 24, 2022

To read this article in full, please click here

Management 93

Management Government Onboarding Technology 93

Intercom, Inc.

NOVEMBER 9, 2022

Typically, third-party tools from the parent organization come with many stipulations around usage and governance. Traditionally, those tools that come from the parent organization come with a lot of stipulations: “This is how we use it, this is the team that sets it up, this is the team that has oversight or governance of those tools.”

Innovation 226

Innovation Scale Startup Government 226

Totango

DECEMBER 1, 2021

Follow a clear plan on governance and decision making. You can define KPIs for any stage of the customer journey , including onboarding, adoption, and expansion. Follow a Clear Plan on Governance and Decision making. Effective execution of an agile CS plan depends on following good governance and decision-making practices.

Innovation 103

Innovation Customer Success Scale Government 103

SaaStr

AUGUST 5, 2019

So in the early days we will put together a sales team, get very excited about selling deals, and then we didn’t focus on onboarding, we didn’t focus on customer success. The second piece that’s very critical to us was that onboarding experience. So onboarding experience is very important.

Sales Recruiting 200

Sales Recruiting Construction Scale SaaS 200

Totango

OCTOBER 25, 2023

Our primary goal is driving ARR, so clearly understanding the metrics across the journey, like onboarding, that directly impacts that goal is crucial. Using Totango customer success software, our team quickly gained visibility into the customer adoption process and saw that our average onboarding time was very high—close to 8 hours.

Onboarding 113

Onboarding Customer Success Government Banking 113

SaaStr

AUGUST 5, 2020

Do you ever think about the supply chain logistic of things, like service delivery in the public sector, how government delivers it’s critical social services to the public? I’m unfortunately very disappointed by how the government is reacting to everything that COVID brings us. Great question.

Technical Review 193

Technical Review Payment Methods Travel Development Team Review 193

ChurnZero

DECEMBER 19, 2024

2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

APRIL 27, 2020

Which is why we’ve put together this guide on sales enablement, focusing on the three primary parts of the job: strategy, execution, and governance. Sales enablement governance. For instance, do your top one-percenters perform better in onboarding? Sales Enablement Governance. Sales enablement strategy. Coding in HTML.

Sales Enablement 104

Sales Enablement Scale Sales Hiring Sales 104

BetterCloud

NOVEMBER 1, 2024

You may already know that you need a SaaS management platform to help you automate user lifecycle management , ease Google Workspace administration, or provide the SaaS data and file governance for a secure SaaS stack. Let’s say you already automate onboarding using some kind of end-to-end SaaS management platform like BetterCloud.

Management 52

Management SaaS Payment Features Scale 52

User Pilot

APRIL 24, 2024

It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. There are also governance and ethical concerns, like data privacy or AI bias. As well as ethical and governance considerations.

AI 96

AI Artificial Intelligence SaaS Generative AI 96

Intercom, Inc.

MARCH 12, 2019

If you’ve decided to hire employees, onboard and support them and change your customer coverage model, the answer needs to be a resounding “yes.”. Let me share a personal example of what I mean by ownership: My mom is the president of a government consulting firm and is someone who is willing to do every job for her firm.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Sales Hacker

SEPTEMBER 2, 2020

Field sales are great for: Companies with large enterprise or government customers. Instead of meeting the customer face to face, an inside sales rep will cold call potential leads, perform product demonstrations, and schedule a series of onboarding sessions. Customer success reps then reach out to help onboard customers.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Tom Tunguz

MAY 29, 2017

Shaped like a hearing aid, the Anti AI AI chills the listener behind the ear using a Peltier device when the onboard TensorFlow model detects computer-generated speech. Not just words, ethics should also govern the internal operation of the startup, and form part of the key values of the business.

Machine Learning 100

Machine Learning Artificial Intelligence Startup AI Search 100

ChurnZero

DECEMBER 14, 2022

This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. Onboarding Hero: ClearGov. Transforming onboarding processes into effective, value-based workflows. Adoption Hero: Cision.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

User Pilot

MARCH 29, 2023

You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Perform product adoption, like user onboarding, interactive product tour, etc., Amplitude’s free Starter plan offers unlimited events with 100,000 MTUs. and starts at $995/month.

Pricing 98

Pricing Software Review Scale Government 98