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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

Customer success is no longer just a department – it’s becoming the operating system for modern SaaS businesses. Forget everything you know about SMB customer success. The companies that understand this transformation and build accordingly will be the ones that win in the next decade.

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5 Key Things You Need to Know About AI Data Privacy in 2025 (and Why It Matters) with Skyflow’s CPO

SaaStr

The brutal numbers: A massive percentage of training data contains PII (no one wants to admit how much) Your data exposure exists in: public datasets, proprietary data, customer prompts, and documents The monitoring systems for AI models? ” “What’s your timeline for data retention in AI systems?”

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Mastering Growth in the AI Era: How to Stand Out, Acquire Customers, and Raise VC Dollars with B Capital, Zetta, and Glasswing

SaaStr

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Going head-to-head with a system of record simply because you’re “the AI-powered version” is often a losing strategy. Yet there’s a massive gap between interest and implementation.

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Top 5 SaaS governance best practices

BetterCloud

Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks. Thats where SaaS governance comes in. What is SaaS governance? One area to highlight here is contract reviews.

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Innovation Systems: Advancing Practices to Create New Value

Download this Special Report by MIT Sloan Management Review to learn about: The concept of radicalness and how its intertwined with innovations Innovative governance ideas that have the potential to influence organizational changes Simple decisions that can set teams on a path toward either incremental or breakthrough innovations

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Glossary: 117 software-led payments terms to know

Payrix

Master merchant Payment facilitator that becomes the merchant of record on behalf of a network of smaller merchants (sub-merchants) or billing companies that regularly collect payments; key markets for master merchant networks include government, education, utilities, and nonprofit organizations. eCheck, PayPal, etc.)

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An Insider’s Guide to Convertible Debt vs. Equity

SaaStr

He manipulated the way participating preferred worked to game the system. Convertible Debt / SAFE are also fast & easy because no one does any legal (or often, any other) due diligence. Limited / no / bad corporate governance. No legal diligence. I don’t want to have to do this diligence myself.