SaaStr

MARCH 15, 2024

How do you invest in the positive attributes of the community while protecting that special connection with people? His focus is not on operational efficiency but on operational proficiency. That’s the skill, especially on the GTM side, that you should invest in early. This is part of the playbook.

AI Search 268

AI Search SaaS Advertising Sales Hiring 268

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. So where should you begin?

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

BetterCloud

DECEMBER 13, 2022

This post is an excerpt from our guide: “ 10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation.”. CIOs are being asked to accelerate time to value on these new investments, which include SaaS and other cloud-based services. Lately, it seems like the only constant for IT is change. Download the Guide.

Operational efficiency. 52

Operational efficiency. Headcount Cloud Technology 52

SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently?

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency. Reduce investment costs.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity. Customer data. Personalisation.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213