SaaStr

MARCH 15, 2024

His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m His advice?

AI Search 278

AI Search SaaS Advertising Sales Hiring 278

SaaStr

MARCH 7, 2023

Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? However, there is a significant pivot to efficient growth with a projected improvement in margins.

Outsourcing Services 182

Outsourcing Services Scaling Venture Capital Forecasting 182

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

DECEMBER 2, 2022

I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them. We want highly skilled CSMs in each segment.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Create a Feedback Loop : Establish a continuous feedback loop involving customer insights, CSM feedback, and leadership review. Adoption Stage/Maturity : Onboarding with initial implementation underway.

Technical Review 52

Technical Review Systems Review Scale Headcount 52

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59