SaaStr

MARCH 15, 2024

The two of them together own their metrics, and on free, it’s 100% MAU. A piece of tactical advice from Adam is to have fewer metrics, not more. The first thing Adam did when he showed up was remove 80% of the metrics. His focus is not on operational efficiency but on operational proficiency. It doesn’t.

AI Search 273

AI Search SaaS Advertising Sales Hiring 273

BetterCloud

DECEMBER 13, 2022

This post is an excerpt from our guide: “ 10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation.”. While spending may be projected to increase, no one is immune from the ongoing mandate of operational efficiency. Lately, it seems like the only constant for IT is change. Download the Guide.

Operational efficiency. 52

Operational efficiency. Headcount Cloud Technology 52

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. The Shortcomings of Revenue-Based Ratios Sizing CSM-to-account ratios based on revenue metrics is an exclusively inward-looking perspective.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

SaaStr

MARCH 7, 2023

Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? However, there is a significant pivot to efficient growth with a projected improvement in margins.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). A few metrics to keep in mind for most B2B Sales organizations: It takes three months to ramp a POD to 100%. PODs should operate between 80-120% of quota. This messes up the balance.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. North Star metric. Early on, we decided that our department’s North Star metric would be net retention. Besides our common North Star metric, each team in Customer Success has its own set of leading metrics that it focuses on improving.

Scale 69

Scale Customer Success Scaling Sales Hiring 69