ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

DECEMBER 2, 2022

Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Many CS leaders struggle with knowing the right headcount they need to run their operations efficiently while avoiding CSM burnout. We want highly skilled CSMs in each segment.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Scale Headcount 52

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it. Traditional vs Modern Sales Organizational Structure. This messes up the balance.

Sales Recruiting 81

Sales Recruiting Scale Sales Hiring Sales 81

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity. Customer data. Economies of scale. Freemium lead funnel. Network effects (marketplace). Personalisation. Subscription business model. User generated content.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

BetterCloud

JANUARY 5, 2023

With many organizations facing a growing SaaS portfolio and little to no addition in IT headcount, being able to automate a large number of SaaS management tasks with an easy-to-use workflow builder is essential to improving operational efficiency. The marketplace for adjacent solutions has grown.

Government 69

Government Management Marketplace as a Service Marketing 69

OPEXEngine

OCTOBER 4, 2022

Do you need to make tough decisions about team headcount? If you’re choosing to sunset a legacy product rather than spend the effort supporting it, can you reallocate headcount to other priorities instead of hiring new staff? These decisions and preventative actions have repercussions that engineering leaders and their teams must face.

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

BetterCloud

JUNE 22, 2023

And if you’re not quickly adding headcount, surfacing new operational efficiencies by automating day-to-day SaaS-related help desk operations and user lifecycle management can help keep costs in line, and profit margins stable. To manage, you must hire more expensive, hard-to-find, and harder-to-keep IT talent.

Business 52

Business Operational efficiency. Finance Technical Review 52

OPEXEngine

DECEMBER 17, 2019

Benchmarking also provides useful data on spending levels across the major expense categories, i.e., COR, R&D, S&M, and G&A, and well as specific data on headcount for each team within these categories. As a specific example from my experience, I started working with a SaaS company in the middle of a significant restructuring.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Happy customers are everyone’s responsibility, but a well-organized and empowered Customer Success team can help bring strategic focus and operational efficiency to the larger effort so that the whole thing can scale as your business grows.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Point Nine Land

APRIL 21, 2021

Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98