Remove Headcount Remove Operational efficiency. Remove Scaling
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Found in translation: How multilingual support helps you scale customer experiences

Intercom, Inc.

How do you ensure a great customer experience globally without adding a ton of headcount? However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. The post Found in translation: How multilingual support helps you scale customer experiences appeared first on Inside Intercom.

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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

PST, to unveil the data behind effective scaling. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023.

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale. Here’s how they’re doing it. What is proactive support?

Scale 237
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What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross 

SaaStr

His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m His advice?

AI Search 273
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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Where can automation and digital self-service drive scale? Estimate Time Per Activity : Calculate the time required for each lifecycle activity to get a realistic picture of the CSM workload.

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The why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia

ChurnZero

All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Many CS leaders struggle with knowing the right headcount they need to run their operations efficiently while avoiding CSM burnout.

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Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. The post Insights from Typeform: Leveraging Customer Success to Scale Your Business appeared first on OpenView Labs.

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