Clouded Judgement

APRIL 6, 2023

That’s a big difference, especially when you layer in the growth in headcount from 2021 to 2022. Essentially companies grew headcount significantly to add less ARR. We’re obviously seeing the rightsizing of this now with headcount reductions. The second chart comes from the latest MS CIO survey (below).

Cloud 130

Cloud Headcount Subscription Payment Features 130

Stax

JULY 1, 2024

Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. So, out of the numerous payroll services on the market that boast different features, integrations, and pricing structures, it can be a challenge to find the best payroll for small business.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Provide electronic invoicing of all transactions.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Clouded Judgement

DECEMBER 8, 2023

Companies have reduced headcount, but new bookings aren’t getting any easier Quarterly net new ARR growth : Some green-shoots! Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). As you can see, the rebound has been even stronger!

Cloud 167

Cloud Software Review Headcount Trends 167

Intercom, Inc.

OCTOBER 29, 2019

Segmentation cannot incorporate all strategic considerations nor changes to product, pricing, and packaging over time. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic. A substitute for strategy or planning.

Business 184

Business B2C Scale Headcount 184

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Request a demo or sign up for a free account to see how FastSpring can help you expand globally almost overnight without adding headcount.

Payment Solutions 116

Payment Solutions Merchant Services SaaS Payments Payment Methods 116

SaaSX

FEBRUARY 5, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 118

Finance Sales Hiring Headcount Scale 118

Clouded Judgement

MARCH 22, 2024

But this is changing - many categories are becoming commoditized leading to massive pricing pressure. Headcount planning, budgeting, fundraising, etc can often be largely based on a top line plan. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

AI 190

AI Cloud Revenue Technical Advisors 190

Clouded Judgement

MARCH 31, 2023

The only way for software companies to avoid this gross margin compression when incorporating AI features is to raise prices. If we head to their pricing page we’ll see that the most popular plan is $8 / user / month. Double the price! Consumption Pricing. What do I mean by this?

Cloud 130

Cloud Sales Hiring AI Headcount 130

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Payment Features 72

Payment Features Subscription Headcount Engineering 72

SaaSOptics

MAY 2, 2022

Sales reps can negotiate pricing and put together a custom plan for users/teams whose needs exceed a free trial or entry-level pricing plan. . In a study that analyzed the growth trends of 495 product-led companies , Peersignal found the percentage of sales headcounts at product-led companies increased along with total employee growth.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

InsightSquared

MAY 7, 2019

At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Contract value: Companies selling subscriptions with larger average contract values also have longer sales cycles than companies selling low priced, low touch subscriptions.

Scale 102

Scale Sales Hiring Metrics Sales 102

OpenView Labs

MAY 24, 2021

Hint: You have to look beyond the website or pricing page. For private SaaS companies that do not publish their financials, you can alternatively compare R&D headcount with Sales and Marketing headcount using LinkedIn data as an approximation. Like OpenView’s coverage of SaaS metrics and benchmarks? and now adopting 4.4

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

BetterCloud

MARCH 17, 2025

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? Compare pricing models and evaluate long-term costs. When researching SaaS options, don’t just focus on features and pricing.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. It’s often obtained from a demo request , trial registration, or email subscription. 15 points for viewing landing and pricing pages. +10 Explicit data is collected when a lead is generated. A company name.

Sales 127

Sales Underperforming Technical Team Systems Review Headcount 127

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Payment Features 52

Payment Features Subscription Headcount Engineering 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Subscription business model. Amazon creates a flywheel (see image below) by leveraging economies of scale to lower its cost structure, which results in lower prices for customers. Lower prices means more people visit its website, which then attracts more sellers, resulting in even greater selection. Customer data.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sales Hacker

MARCH 1, 2024

Claim your tickets today , including a limited number of special two-for-the-price-of-one tickets. Here are a few benefit sticking points: Owned media can be measured by subscriptions. Platforms like Substack and Patreon allow consumers to connect and support creators through subscriptions.

VP of Engineering 95

VP of Engineering Scale SaaS AI Search 95

Outseta

JANUARY 20, 2020

The Silicon Valley approach of issuing stock options to employees that have a strike price and a 4-year vesting period with a one-year cliff is certainly most familiar to potential investors, but it’s far from your only option. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. This commoditizes features and exacerbates price wars, eroding pricing power in the market. Product led growth may require rethinking your pricing and packaging as well.

Scale 70

Scale Startup Technical Review Software Review 70

ProfitWell

MARCH 3, 2020

Listen wherever you get podcasts: Your top subscription news. And I lead our function that works hand-in-hand with our portfolio leaders on growth strategies, whether they need help with pricing and packaging or their go-to market strategy, or optimizing conversion in their funnel, we like to be the first resource that they call for help.”.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

CustomerSuccessBox

DECEMBER 3, 2021

You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities.

Customer Success 52

Customer Success Data Technical Review Headcount 52

Chart Mogul

MAY 21, 2024

For example, combining subscription billing data from Stripe and Chargebee, and customer data from Intercom and your own database. These tags can then be used by your whole team in Subscription Analytics, CRM or in any other tools which rely on ChartMogul data. Mark less valuable customers as Self-Service.

Headcount 52

Headcount SMB Sales Team Automation Subscription 52

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. This commoditizes features and exacerbates price wars, eroding pricing power in the market. Product led growth may require rethinking your pricing and packaging as well.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. This commoditizes features and exacerbates price wars, eroding pricing power in the market. Product led growth may require rethinking your pricing and packaging as well.

Scale 40

Scale Startup Technical Review Software Review 40

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Accurately forecast efforts for capacity planning and develop an accurate capacity model to ensure proper headcount throughout the year. Apply here: [link].

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

SaaStr

SEPTEMBER 19, 2023

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. Then, usage-based pricing took off.

Business Model 306

Business Model SaaS Payments Payments Headcount 306

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. By the beginning of year 2021, customer experience would overtake price and performance of the product as the key brand differentiator. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. By the beginning of year 2021, customer experience would overtake price and performance of the product as the key brand differentiator. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. So your goals in terms of headcount remained stable from pre-pandemic to post-pandemic? But at that level, it’s about more than just adding some headcount to individual teams, you’re building new teams, you’re creating new roles, potentially new reporting lines.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Sales Hacker

JANUARY 7, 2025

Scott Barker: Do you think AI is going to reduce our overall headcounts on revenue teams? Fred Viet: The other thing you mentioned, And I think the change we’re going to have as well is, okay, we all adore, I would say, pricing per seat. But now it’s like with AI, how you do that? Scott Barker: Totally.

Outsourcing Services 119

Outsourcing Services Scale Outsourced Development AWS 119

Baremetrics

JULY 25, 2019

If you’re like most SaaS founders, you’ve googled for a saas financial template you can use to forecast your subscription business. Yet, while forecasting subscription businesses is a new frontier, it’s far from the state of the art. Discontinuities abound: competition, new channels, pivots, price increases , new product tiers.

Forecasting 88

Forecasting Scale Sales Hiring SaaS 88

Intercom, Inc.

JUNE 3, 2021

” I think the “Sure thing boss, give me more headcount” is obvious. Whereas if things are going well and you’re beating your targets and you can continue to invest in sustainable headcount growth next year, then I think there’s more opportunity to bet on something that will take place tomorrow. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228