Intercom, Inc.

AUGUST 30, 2022

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Using Brex also saves time for your finance team (or, depending on headcount, your finance person ??) We built Intercom to help you do just that.

Scale 163

Scale Payment Services Startup AWS 163

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Request a demo or sign up for a free account to see how FastSpring can help you expand globally almost overnight without adding headcount. Customize the buyer’s journey.

Payment Solutions 116

Payment Solutions Merchant Services SaaS Payments Payment Methods 116

Intercom, Inc.

JULY 26, 2022

Having to cycle through multiple apps to get answers or find the relevant customer data you need to provide personalized help doesn’t just slow your business down; it slows your customers down, too. Use automation to make your headcount count for more. Leverage first-party data to provide personalized, proactive support.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast. We’ve seen it far too often.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Stax

JULY 1, 2024

Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. TL;DR Small businesses have specific payroll needs thanks to challenges such as growing headcount, limited resources, and a lack of internal payroll expertise. Premium: Quote-based pricing.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Remitting sales tax (or VAT and GST) is rarely as simple as filling out a form and wiring a payment.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Intercom, Inc.

APRIL 4, 2019

Imagine you went into a retail store and started a conversation with a sales rep. Despite the exponential growth they’ve gone through, Stripe have been refreshingly conservative about how quickly they grown the company from a headcount perspective. We just were never going to get that headcount.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Sales Hacker

MAY 15, 2023

The founder is uniquely positioned to connect with buyers Also, as a startup founder, you’re in the best position to reach out to prospects online or in person through your professional network. As a result, you’ll be able to focus on their needs and deliver personalized experiences early on. And this is a big deal.

Sales Hiring 104

Sales Hiring Scale Outsourcing Services Payment Services 104

SaaStr

MARCH 17, 2020

Another way that customers become advocates is a personal relationship with the account team. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk? One the first one, online reviews is a huge area of focus for our customer marketing team.

Scale 188

Scale Payment Services Sales Hiring Payment Methods 188

Intercom, Inc.

DECEMBER 15, 2020

Zapier’s support organization currently stands at close to 100 in headcount – almost a third of the entire company. We listened to them to try and understand what they needed to succeed, whether that was a break in their payments, or to automate further because they were now working from home.

Payments 118

Payments Payment Services Payment Solutions Payment Methods 118

Sales Hacker

JULY 16, 2020

In this environment, that personal touch is everything. Hey, I wanted to check in on this ” is not as good as “ I understand that you’re pushing any new data infrastructure spend to Q3, so I’ve adjusted our payments terms to let you lock in our deal now but still pay on the timeline that works for your company. ”.

Scale 126

Scale Payments SaaS Payments Payment Solutions 126

SaaSX

JULY 26, 2020

If all your customers sign up online and accept your terms & conditions, you don’t need this role. The great thing about a contract manager is that if you hire the right person, this role can also act as an internal project manager doing some legwork on security assessments. ” or “Can I wire payment?”

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

User Pilot

APRIL 7, 2022

UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. There are two methods of user research — qualitative and quantitative. Get a demo and see how! ” moment.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

ChurnZero

MARCH 22, 2019

It’s especially great if you get payment up front and then know that customer is profitable from that point on. . We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business. You of course would rather buy from your CS person.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

ProfitWell

MARCH 3, 2020

Call your fellow CEOs or Chief People Officers in your portfolio peer group, or peruse online and read documents. There’s a lot to consider with an outbreak of this sort: company travel, working in close proximity, susceptibility, personal health issues that expand beyond the virus itself. Take the pressure off live attendance.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

The SaaS Garage

JULY 28, 2021

More simply, Contentful provides customers with a service that will deliver images, words, and other content to their applications and websites around the world, quickly. as Twilio served the communications market and Stripe the payments space, Contentful wants to handle the world’s digital content.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

SaaStr

SEPTEMBER 19, 2023

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. You don’t want to be there.

Business Model 300

Business Model SaaS Payments Payments Headcount 300

USIO

APRIL 11, 2025

Manual payment processes dont just slow you downthey hold your entire operation back. Fintech payment solutions are changing that, helping companies streamline how money moves in and out of their systems, all while staying secure, scalable, and compliant. At Usio, we believe payments should work for your businessnot against it.

Payment Services 130

Payment Services Payment Solutions Payments Payment Methods 130

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Maybe we don’t need, uh, this additional headcount that I just wanted to build my team.

Scale 82

Scale Technical Advisors Sales Hiring Technical Review 82

Sales Hacker

DECEMBER 10, 2024

52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25)

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

Sales Hacker

FEBRUARY 11, 2025

There’s so many breadcrumbs online, but they’re everywhere. I used to be an inbox zero kind of guy, but as my personal media presence, the fund and our community [00:02:00] grew, it became harder and harder to actually make that happen. We’re basically the same person. Jordan Crawford: The list is the message.

ChatGPT 86

ChatGPT AI Payment Methods Payment Services 86

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131