The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

The Angel VC

MARCH 22, 2012

It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

Startup 189

Startup SaaS Payments Payment Methods Payment Solutions 189

Stax

JULY 1, 2024

Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Subscribing to a specialist payroll process not only ensures that you pay employees accurately and on time, but also allows your business to stay compliant with an ever-changing tax code.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

APRIL 4, 2019

So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Imagine you went into a retail store and started a conversation with a sales rep. People are smart.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Why do they need to be involved in that process?” FULL TRANSCRIPT BELOW. Hi, everyone.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

Intercom, Inc.

JULY 26, 2022

Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. That’s no surprise: as professional services firm PwC says, customer experience is everything. Excellent customer experience.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Sales Hacker

MAY 15, 2023

In addition, approximately 35% of startups fail because there is no market need for their products or services. And that may include owning and executing the sales process , from initial outreach and lead generation to closing deals — not hiring a sales team right away. And 20% of startups get plain out-competed.

Sales Hiring 103

Sales Hiring Scale Outsourcing Services Payment Services 103

SaaSX

JULY 26, 2020

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. Reports into: Sales leadership or sales operations. If all your customers sign up online and accept your terms & conditions, you don’t need this role.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. Call your fellow CEOs or Chief People Officers in your portfolio peer group, or peruse online and read documents. Slack, for instance, grew their sales headcount by 66% year over year, compared to 31% for other functions.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

The SaaS Garage

JULY 28, 2021

Contentful raises $175M at a $3B valuation from Tiger for its content delivery service. More simply, Contentful provides customers with a service that will deliver images, words, and other content to their applications and websites around the world, quickly. Sloan explained Contentful by analogy, saying that.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

User Pilot

APRIL 7, 2022

UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. There are two methods of user research — qualitative and quantitative. Get a demo and see how! ” moment.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

ChurnZero

MARCH 22, 2019

It’s especially great if you get payment up front and then know that customer is profitable from that point on. . We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business. So, that’s sort of the typical thought process there.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

SaaStr

JUNE 16, 2020

And I think adjusting really is the operative word here. Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Request a demo or sign up for a free account to see how FastSpring can help you expand globally almost overnight without adding headcount.

Payment Solutions 106

Payment Solutions Merchant Services SaaS Payments Payment Methods 106

Sales Hacker

JULY 16, 2020

But three things have changed: There are new sets of tools such as partner ecosystem platforms that automate the co-selling and cross-selling process. Make sure you get a piece of that lead flow by volunteering for service. In this environment, that personal touch is everything. A change in the procurement process?

Scale 126

Scale Payments SaaS Payments Payment Solutions 126

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Implement processes for calculating and gathering the correct amount and type of indirect tax.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Intercom, Inc.

DECEMBER 15, 2020

Richard Hall is the Director of Support Operations at Zapier , the platform built to democratize automation and eliminate manual “busy work” by enabling teams to integrate web applications and build smoother workflows. It’s really powerful when your company can leverage that brain that you have in the support organization”.

Payments 118

Payments Payment Services Payment Solutions Payment Methods 118

Sales Hacker

DECEMBER 10, 2024

29:06) The importance of sales playbooks and codifying the sales process. (35:30) 52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25) 29:06) The importance of sales playbooks and codifying the sales process. (35:30)

Scale 114

Scale Sales Hiring Scaling CTO Coach 114

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Highlights: 07:53 What happens when commercial scale outgrows your technical scale.

Scale 81

Scale Technical Advisors Sales Hiring Technical Review 81

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Retention trumps acquisition.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Sales Hacker

FEBRUARY 11, 2025

Jordan demonstrates how to use the FIND (Focus, Investigate, Narrate, Deploy) process for your go-to-market strategy and how to speed this up with OpenAI’s Deep Research AI tool. Jordan also shares the prompts and processes he uses when researching target accounts, messaging buyers, and driving revenue. It’s the process.

ChatGPT 85

ChatGPT AI Payment Methods Payment Services 85