SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. Today, it crosses dentistry, optometry, veterinary, physical therapy, specialty medical services, audiology, plumbing, electrical, HVAC and other home services. So why the terrible revenue multiple?

SaaS Payments 290

SaaS Payments Scale Payment Methods SMB 290

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Future-proofing your support tech stack to meet both business objectives and the needs of modern customers starts with laying the right foundations. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

AUGUST 30, 2022

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Ensure the tools you use integrate together. Can it integrate with the tools we use every day? Does it have flexible pricing? The benefits?

Scale 163

Scale Payment Services Startup AWS 163

SaaStr

FEBRUARY 11, 2021

Because sales is a lead-driven but headcount- closed business. In sum -> Learning and understanding how to maximize the revenue per lead. No Revenues”. Drive your revenue per lead way up, and put you in place to jump on and close every practical piece of business that comes through the door.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. The "Revenues" line shows your end-of-month MRR for the respective month. Revenues" tab The model assumes that you have three pricing tiers.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. We have a great sales force.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

APRIL 4, 2019

So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? To find out, we sat down with Jeanne de Witte , Head of North America Revenue & Growth at Stripe. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

The Angel VC

MARCH 22, 2012

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. For non-SaaS business models the template needs to be modified more heavily or may not be useful at all, other than that it shows my way of thinking around business planning.

Startup 189

Startup SaaS Payments Payment Methods Payment Solutions 189

Stax

JULY 1, 2024

Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Subscribing to a specialist payroll process not only ensures that you pay employees accurately and on time, but also allows your business to stay compliant with an ever-changing tax code.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Why do they need to be involved in that process?” FULL TRANSCRIPT BELOW. Hi, everyone.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

JULY 26, 2022

Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. That’s no surprise: as professional services firm PwC says, customer experience is everything. Excellent customer experience.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Sales Hacker

MAY 15, 2023

In addition, approximately 35% of startups fail because there is no market need for their products or services. Cutting non-essential expenses when your business is still new is critical. Related guide for founders: Using Sales Conversations to Find Product-Market-Fit Drive sales and revenue This is simple.

Sales Hiring 103

Sales Hiring Scale Outsourcing Services Payment Services 103

The Angel VC

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Like a large tanker at cruising speed that cannot quickly take a turn, a startup with a fast-growing headcount and a high burn rate loses some of its ability to quickly react to new information, new insights, or changes in the market.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

SaaSX

JULY 26, 2020

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. Sales operations manager.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

ChurnZero

SEPTEMBER 10, 2019

How to Pro actively Engage Clients and Automate Your High Touch Service – A Success Story . MineralTree is a payment platform that helps thousands of business automate their invoice-to-pay process. The y were without a platform to identify accounts that needed extra attention.

Payment Services 40

Payment Services Engagement Payments Headcount 40

SaaSX

FEBRUARY 28, 2021

In the simplest terms, capital efficiency means growing profitably , without overinvesting to land customers and drive revenue. The rule of 40 states that at scale, a company’s revenue growth rate plus its profit margin should be at least 40. Revenue per Employee. That’s a revenue treadmill.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Point Nine Land

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Like a large tanker at cruising speed that cannot quickly take a turn, a startup with a fast-growing headcount and a high burn rate loses some of its ability to quickly react to new information, new insights, or changes in the market.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. We’ve seen the tech and SaaS markets affected by the virus , but if we foster smart and healthy communities, the foundation of our operations—namely, our teams—will forge on. Today, Dave Kellogg talks CEOs and Coronavirus.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

The SaaS Garage

JULY 28, 2021

Contentful raises $175M at a $3B valuation from Tiger for its content delivery service. More simply, Contentful provides customers with a service that will deliver images, words, and other content to their applications and websites around the world, quickly. Pull out your pencils and come up with your own revenue guesses based on that.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? It’s especially great if you get payment up front and then know that customer is profitable from that point on. . So, it all depends on your business and how you decide to structure your team.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

User Pilot

APRIL 7, 2022

If you want to make product updates that matter to users and lead to revenue growth, you must remove friction in the user flow and built the best experience. Thanks to Mixpanel, an analytics platform, you can set up custom events to monitor different types of user interactions and figure out what steps cause friction.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Request a demo or sign up for a free account to see how FastSpring can help you expand globally almost overnight without adding headcount.

Payment Solutions 106

Payment Solutions Merchant Services SaaS Payments Payment Methods 106

SaaStr

JUNE 16, 2020

And I think adjusting really is the operative word here. So I think that is somewhat of a good news in this in that SaaS businesses are sticky. And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year. Matt Garratt: Next slide. Adnan, you have feedback.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

Sales Hacker

JULY 16, 2020

But look closer and you’ll see Giphy is yet another beneficiary of the Era of the Ecosystem — this paradigm in SaaS where the ability to integrate your technology into other products is just as important as your product itself. See more fun Slack integrations here.). are measured by partner-influenced revenue.

Scale 126

Scale Payments SaaS Payments Payment Solutions 126

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. sales tax, VAT, or GST) that needs to be collected and how those taxes get remitted.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Intercom, Inc.

DECEMBER 15, 2020

Richard Hall is the Director of Support Operations at Zapier , the platform built to democratize automation and eliminate manual “busy work” by enabling teams to integrate web applications and build smoother workflows. Understanding the customer. Building a health score to measure success.

Payments 118

Payments Payment Services Payment Solutions Payment Methods 118

Sales Hacker

DECEMBER 10, 2024

Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) 29:06) The importance of sales playbooks and codifying the sales process. (35:30) Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) It’s all transactional revenue.

Scale 114

Scale Sales Hiring Scaling CTO Coach 114

Sales Hacker

MARCH 11, 2025

This is someone who personally gives me a lot of energy every time we have a conversation and, uh, has just been an incredible partner, both to the fund, uh, and to, uh, operator, uh, one of the companies that we’re both involved in. In an enterprise software business churn is a lagging indicator, right? Cassie, welcome.

Scale 81

Scale Technical Advisors Sales Hiring Technical Review 81

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The rule of 40 accounts for both scenarios and everything in between.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Sales Hacker

FEBRUARY 11, 2025

Jordan demonstrates how to use the FIND (Focus, Investigate, Narrate, Deploy) process for your go-to-market strategy and how to speed this up with OpenAI’s Deep Research AI tool. Jordan also shares the prompts and processes he uses when researching target accounts, messaging buyers, and driving revenue. com slash GTM.

ChatGPT 85

ChatGPT AI Payment Methods Payment Services 85