Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. I was managing a team of 15 and the company had grown to about 140 employees. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

FastSpring

JANUARY 31, 2023

FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Like FastSpring, Paddle is an MoR.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

DECEMBER 1, 2023

The last 18 months have seen the biggest changes in the VP of Sales in his SaaS career. We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover.

Sales Hiring 163

Sales Hiring Sales Recruiting Sales Interviewing 163

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Why the Hybrid Model Is the Future of Saas.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class.

Sales 122

Sales Underperforming Technical Team Systems Review Headcount 122

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. This article will walk you through each essential step of implementing user segmentation in SaaS products. Want to implement user segmentation to your SaaS? Let’s roll!

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

The Angel VC

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7-9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

FastSpring

JULY 11, 2024

We’re talking about B2B SaaS companies. We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective. I don’t know why anyone would, when you put it that way, would anyone do a home page for a B2B SaaS company, not show the product? So that’s the analogy.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

Baremetrics

AUGUST 29, 2021

Let’s say your ICP is a web developer running a startup on the East Coast. Using Sales Navigator’s search engine, you can filter results by plugging in various titles, locations, industries, company headcounts, and so on, to come as close as you can to your ICPs. This will result in poor open and response rates.

Scale 97

Scale Startup Sales Hiring Sales 97

Chart Mogul

SEPTEMBER 26, 2024

Revenue Operations (RevOps) is a business function that focuses on maximizing revenue by aligning the teams that directly impact the bottom line. … Or, simply put, it’s a connecting link between your sales, marketing, and customer success teams. But as your company scales, relying on headcount growth alone won’t cut it.

Revenue 52

Revenue Technical Review Sales Hiring Scale 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Your first SaaS customer success hire.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Chart Mogul

JULY 15, 2021

As teams grow, it gets harder to rally around key goals. My Droyd co-founder, Brieuc, led Ops at AB Tasty as they grew from 50 to 200+ employees, then went on to advise various Series A-C SaaS companies with their Operations. As you grow, complexity will increase and new departments, teams, initiatives will require focus on new goals.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Chart Mogul

JULY 15, 2021

As teams grow, it gets harder to rally around key goals. My Droyd co-founder, Brieuc, led Ops at AB Tasty as they grew from 50 to 200+ employees, then went on to advise various Series A-C SaaS companies with their Operations. As you grow, complexity will increase and new departments, teams, initiatives will require focus on new goals.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Sales Hacker

SEPTEMBER 2, 2023

Share Alright, AI continues to be the biggest talking point of 2023 ( are we sick of talking about it yet? ) – with every SaaS company on the face of the earth looking to experiment with some kind of AI integration into their software; It’s become quite apparent that less is more in today’s world. 1) Data/insights often lack.

AI 96

AI Revenue Scale ChatGPT 96

OpenView Labs

JUNE 10, 2019

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). Team Alignment. Table of Contents.

Management 55

Management SaaS Scale Sales Recruiting 55

OpenView Labs

JANUARY 12, 2022

Take Stack Overflow , the world’s largest software developer network, community, and platform, serving close to 100 million monthly visitors. In fact, the team intentionally takes a non-dualistic approach that relies more on empathy, flexibility, and context than on the concept of right versus wrong. .

Leadership 76

Leadership SMB Underperforming Technical Team Scale 76

ChurnZero

OCTOBER 15, 2021

Customer Success gradually, then suddenly, became essential to SaaS companies. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Point Nine Land

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7–9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 70

Scale Startup Technical Review Software Review 70

BetterCloud

NOVEMBER 1, 2017

At first blush, the “build” route for managing SaaS apps seems ideal. And if they buy (from a SaaS vendor, at that), they can devote more time to strategic initiatives that drive the business forward instead. One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. They’re the proactive team. Now we need Customer Success teams.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. They’re the proactive team. Now we need Customer Success teams.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

OPEXEngine

AUGUST 9, 2021

If the new solution doesn’t produce this, then the implementation team has likely set its sights too low or has ignored significant value-creating and change opportunities. The result is often a misallocation of capital and poor long-term performance for the firm. Tight integration makes historical comparisons easy and automatic.

Software Review 52

Software Review Underperforming Technical Team Technical Review Headcount 52

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 5, 2021

Many companies are strategic consumers of open-source software as a means to reduce the burden on their software engineering team to build everything from the ground up. Yes, SaaS is powerful. Yes, SaaS is pervasive. Open-source communities typically fall into one of two buckets: user communities or developer communities.

Business 52

Business SMB Scale DevOps as a Service 52

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 40

Scale Startup Technical Review Software Review 40

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS businesses are obsessed with renewing customers, so why wouldn’t they put the same effort into their employees? Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. When done right, your sales team won’t just accelerate your company’s growth; they’ll enrich your company’s culture and help build a better product too. 12 steps to build a world-class sales team.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

Sales Hacker

MAY 13, 2025

Actionable steps SaaS companies can take to optimize for AI agents and search diversification. 18:00 Practical data strategies for local businesses and SaaS marketers. 29:00 The shift from product-led to intelligence-led SaaS development. And how should SaaS companies rethink their marketing funnels, with that in mind?

AI Search 75

AI Search AI ChatGPT Software Review 75

Kellblog

JUNE 4, 2023

There may be a services relationship (channel) where the GSI agrees to use the vendor’s strategic consultants, acquired at a wholesale price, blended into the team responsible for a project (and in order to ensure there is specific product expertise on the team). Over to Mark ? Some resell. Some recommend. Enablement. International.

Sales Recruiting 125

Sales Recruiting Compensation SaaS Sales Hiring 125