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Thoughts on innovation

Intercom, Inc.

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Innovation means doing new, different, and better. Below is my answer for our team.

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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

This wasn’t just a nice-to-have strategy – it was a fundamental shift in how CS operated. Their unique contract structure, where additional seats came at no extra cost during the contract term, meant CS could focus entirely on driving valuable adoption that would translate into massive expansion revenue at renewal time.

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A New Era of B2B Sales: Three Strategies Growth Leaders Must Implement Today with Outreach VP Global Innovation Evangelist Mary Shea (Video)

SaaStr

SaaS companies must implement flexible and innovative sales strategies that can weather the future. Mary Shea, Global Innovation Evangelist at Outreach, shares her vision for the future of B2B sales and provides actionable advice for leaders to thrive in today’s dynamic marketplace.

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The Keys to Getting to $500M ARR In Just 7 Years with Attentive’s CEO

SaaStr

The learning: When you solve a genuinely hard problem, you get three moats for free: Technical advantage through innovation Legal protection through patents Thought leadership in the space 2. Solve Hard Technical Problems Create multiple moats Patent protection Technical innovation Market leadership 2. Black Friday playbook) 3.

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How to Optimize the Developer Experience for Monumental Impact

Speaker: Anne Steiner and David Laribee

As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.

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SaaStr Podcast 469 (and Video): Fueling Product Innovation on the Path to $10 Billion With Workday

SaaStr

Innovation holds the key to brilliant products and successful business outcomes. Yet, it’s critical to understand what product innovation looks like across various company stages. Your product team’s goals, work and strategy will shift as your company moves through these phases. Product Strategy . “In Innovation Models.

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Samsara’s Rise to Vertical SaaS Leader and $1B+ ARR with Samsara’s CEO and Co-Founder, Sanjit Biswas and SaaStr CEO and Founder Jason Lemkin

SaaStr

SaaStr CEO and Founder Jason Lemkin sat down with Samsara CEO and Co-Founder, Sanjit Biswas to delve into the inner workings of a company that’s not only transforming its industry but is also a case study in brilliant strategy and execution. Between Samsara’s innovation and market changes, they effectively unlocked a larger TAM.

Scale 269
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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.

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Scaling to the Masses - Fit Your Product for a Larger User Base

Speaker: Dustin Smith, Sr. Product Manager, Incubator

Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness. Strategies to get internal support for your product. In this webinar, you will learn: Making the choice to scale. How to scale economically and efficiently.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

Understanding these trends is not only essential to staying ahead of the curve, but critical for those striving to remain competitive and innovative in an increasingly data-driven world. Our esteemed speakers will discuss the emerging trends shaping the future of product management and business intelligence.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

How do you validate strategies, reduce risks, and ensure alignment with customer value? 💰 Redefining Incentives: Explore innovative approaches to incentivize sales based on ongoing customer usage and value. 📊 Reducing Transition Risks: Understand how to validate your usage-based strategies before fully transitioning.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. Gain inspiration from real-world success examples from top digital companies, offering invaluable insights into their winning strategies.

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Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. Innovation and Leadership go hand in hand. Join this webinar to learn how to: Turn a stagnant culture into an attention culture with highly collaborative team dynamics.

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A PM's Guide to Building a Culture of Product Innovation

Speaker: Bob Webber, VP Product Flow Optimization, Construx

There's a lot of innovation advice out there, but very few companies are recognized for their innovation. Despite the importance of new product development, more than half of all product launches and innovations fail. Innovation advice will not work if your company's culture does not encourage it.

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Navigating the Product Tightrope: Balancing Innovation and Current User Demands

Speaker: Jason Brett - Founder & Chief Product Officer, Product Coffee

In today's rapidly evolving market, product managers face the challenge of driving innovation while also meeting the needs and expectations of their existing user base. This webinar aims to equip you with strategies and insights to successfully navigate this delicate balancing act.